Newegg Sucks

Joe2005 · 12-17-2007, 11:33 PM

I'm so pissed!!! I ordered a 3850 but it was DOA RMA'd it they said one day shipping, that was flipping WEDNESDAY, guess what today is? Damn it I was so excited about having a computer that actually had a gpu I almost pissed my pants, now I gotta go through all this shit to get it working!!!

Rant over.

I actually do have a question, should I wait a coupple more days or call them demanding I get it for free because they're taking their sweet time about it?

zaroba · 12-17-2007, 11:46 PM

i would at least call them to find out about it.
it may be 1 day shipping, but that doesn't mean its gotten shipped out yet. they probably will inspect the card to make sure its actually dead and has no physical damage first. besides that, the card could be out of stock or they could just be backed up due to it being close to christmas.

Garethman!!` · 12-18-2007, 12:00 AM

Quote:

Originally Posted by zaroba

i would at least call them to find out about it.
it may be 1 day shipping, but that doesn't mean its gotten shipped out yet. they probably will inspect the card to make sure its actually dead and has no physical damage first. besides that, the card could be out of stock or they could just be backed up due to it being close to christmas.

Exactly, I have never had a problem with newegg, and have spent over $6,000 there in 120 transactions

I have noticed it is slower at Christmas, but that is to be expected.

computermaineack · 12-18-2007, 12:13 AM

How did you ship it? If you shipped in UPS ground from the east coast, it'll take 5 business days to get to California. Then Newegg needs to process it and ship out the new one, which will be 1 day shipping.

[-0MEGA-] · 12-18-2007, 12:22 AM

Quote:

Originally Posted by computermaineack

How did you ship it? If you shipped in UPS ground from the east coast, it'll take 5 business days to get to California. Then Newegg needs to process it and ship out the new one, which will be 1 day shipping.

Exactly what I was going to say. They don't ship the new card out until they receive and examine the DOA card, so if you shipped it via USPS Ground it could take up to 5 days, or 3-4 days for USPS Priority Mail.

As for the card, what was wrong with it exactly? Did it not output anything to the monitor? Did you make sure you connected any type of external power (if applicable)?

Joe2005 · 12-18-2007, 12:29 AM

Ok, Newegg does NOT suck I was just pissed because I was too excited.

To clarify, the card was DOA so the agent I talked too said I would get a refund and she was shipping a new card immediatly, she also upgraded the shipping to one day and said it would be here Friday. I recieved full documentation of the RMA via e-mail, but absolutly zip about the new card. I talked to another agent just now and he said that there was absolutly no trace of a card being shipped to me, just the RMA. He said I would get a refund for the RMA when they recieve the package and if I want a new one to ordere it.

[-0MEGA-] · 12-18-2007, 12:34 AM

Quote:

Originally Posted by Joe2005

Ok, Newegg does NOT suck I was just pissed because I was too excited.

To clarify, the card was DOA so the agent I talked too said I would get a refund and she was shipping a new card immediatly, she also upgraded the shipping to one day and said it would be here Friday. I recieved full documentation of the RMA via e-mail, but absolutly zip about the new card. I talked to another agent just now and he said that there was absolutly no trace of a card being shipped to me, just the RMA. He said I would get a refund for the RMA when they recieve the package and if I want a new one to ordere it.

That's odd, I've never known Newegg to ship out a card before receiving the defective one. My guess is maybe there was a misunderstanding with the agent, and that she meant to say she would ship it out immediately after receiving the defective one.

Joe2005 · 12-18-2007, 12:35 AM

Quote:

Originally Posted by [-0MEGA-]

That's odd, I've never known Newegg to ship out a card before receiving the defective one. My guess is maybe there was a misunderstanding with the agent, and that she meant to say she would ship it out immediately after receiving the defective one.

So do you think I should wait till after I get the refund to order another one?

[-0MEGA-] · 12-18-2007, 12:38 AM

Quote:

Originally Posted by Joe2005

So do you think I should wait till after I get the refund to order another one?

What my friend did was he ordered a new one (processor in this case), and then had the money refunded to him so he didn't have to wait a week for the RMA to go through and have it shipped back.

In your situation however I would call them up and get everything straightened out, then figure out if the new one is already on it's way or in progress before buying another one.

ramodkk · 12-18-2007, 12:44 AM

Im happy with Newegg so far. I've done about 15 transactions and they have all arrived on the 3rd business day as guaranteed. Also I haven;t experienced any DOA's

12-17-2007, 11:33 PM	#1 (permalink)
Joe2005 Gold Member Join Date: Oct 2007 Posts: 353	Newegg Sucks I'm so pissed!!! I ordered a 3850 but it was DOA RMA'd it they said one day shipping, that was flipping WEDNESDAY, guess what today is? Damn it I was so excited about having a computer that actually had a gpu I almost pissed my pants, now I gotta go through all this shit to get it working!!! Rant over. I actually do have a question, should I wait a coupple more days or call them demanding I get it for free because they're taking their sweet time about it? __________________ I need to name this computer . . .<>AMD Athlon 4000+ @2.88GHz Radeon 3850 256MB<>3GB 800mhz DDR2 Gskill Ram GIGABYTE G61P-S3<>Samsung 500GB SATA HDD Asus DVD/CD burner + Stock CD burner + Stock DVD player<>Some what defective 22" Samsung Monitor (back-light bleed through on the left side, BAD SAMSNUNG!!!) 93% of teenagers listen to rap. If you are one of the 7% that still listens to real music, post this in your signature.

12-17-2007, 11:46 PM	#2 (permalink)
zaroba Platinum Member Join Date: Jan 2007 Location: Hereford PA Age: 27 Posts: 602	i would at least call them to find out about it. it may be 1 day shipping, but that doesn't mean its gotten shipped out yet. they probably will inspect the card to make sure its actually dead and has no physical damage first. besides that, the card could be out of stock or they could just be backed up due to it being close to christmas. __________________ The Universal - the internet's most unique and enjoyable game. Mobo: Asus P5N32-E \| CPU: Intel Core 2 Quad Q6600 @2.4GHz \| PSU: Coolmax 650watt Case: Lian-Li PC-V2100plusII \| OS: XP Professional - 64bit \| Monitors: Dual 19" Hanns-G 2ms LCDs HDs: 3x320gb, 3x500gb, 2x750GB \| Disc Drives: 16x DL dvd +/- rw Ram: 6 gb ddr2 \| GPU: 640MB GeForce 8800GTS

12-18-2007, 12:13 AM	#4 (permalink)
computermaineack Diamond Member Join Date: Dec 2004 Location: Connecticut Posts: 2,239	How did you ship it? If you shipped in UPS ground from the east coast, it'll take 5 business days to get to California. Then Newegg needs to process it and ship out the new one, which will be 1 day shipping. __________________ "Former Clinton advisor Dick Morris said, "Hillary Clinton will be the next President, but she'll be the worst President we've ever seen." After hearing this, President Bush said, "Wait a minute, I'm not finished yet."" -Conan O'Brien CPU: Q6600 G0 Mobo: eVGA 680i NF67-A1 Case: Antec P180B GPU: eVGA 8800GTS G92 512mb HSF: Tuniq Tower 120 RAM: 4gb DDR2-800 Corsair XMS2 4-4-4-12 PSU: Antec True Power Trio 550w

12-18-2007, 12:29 AM	#6 (permalink)
Joe2005 Gold Member Join Date: Oct 2007 Posts: 353	Ok, Newegg does NOT suck I was just pissed because I was too excited. To clarify, the card was DOA so the agent I talked too said I would get a refund and she was shipping a new card immediatly, she also upgraded the shipping to one day and said it would be here Friday. I recieved full documentation of the RMA via e-mail, but absolutly zip about the new card. I talked to another agent just now and he said that there was absolutly no trace of a card being shipped to me, just the RMA. He said I would get a refund for the RMA when they recieve the package and if I want a new one to ordere it. __________________ I need to name this computer . . .<>AMD Athlon 4000+ @2.88GHz Radeon 3850 256MB<>3GB 800mhz DDR2 Gskill Ram GIGABYTE G61P-S3<>Samsung 500GB SATA HDD Asus DVD/CD burner + Stock CD burner + Stock DVD player<>Some what defective 22" Samsung Monitor (back-light bleed through on the left side, BAD SAMSNUNG!!!) 93% of teenagers listen to rap. If you are one of the 7% that still listens to real music, post this in your signature.

12-18-2007, 12:44 AM	#10 (permalink)
ramodkk Diamond Member Join Date: Jun 2006 Location: There > Age: 16 Posts: 4,351	Im happy with Newegg so far. I've done about 15 transactions and they have all arrived on the 3rd business day as guaranteed. Also I haven;t experienced any DOA's __________________ "If at first you don't succeed, you're not Chuck Norris" E2160 @ 2.7GHz AC Freezer 7 Pro Gigabyte P35-DS3L 2GB BallistiX Tracers DDR2-1000 Sapphire HD3870 Rosewill RD500 500W Rosewill Modded Case 3DMark06: 10,017 Winner of Photo Tourney: What were they thinking? & Grass

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