Vista Users! How to / Problems

Kornowski · 12-29-2007, 03:02 PM

Is there any way that I can look into error files to help me see what's causing the BSOD?

PC eye · 12-30-2007, 02:42 AM

The Windows event viewer logs all occurances. The main MS page for that feature in XP is seen at http://support.microsoft.com/kb/308427

Since you are now running Vista the MS page for the new version is seen at http://www.windowsvistauserguide.com/event_viewer.htm

A third link seen here is by a non MS source with tips for using that in Vista. http://www.petri.co.il/vista-event-viewer.htm

These should be a big help in learning how to read the logs created in both versions there. BSODs are commonly seen when hardware drivers load sideways from a bad install or are simply the wrong version for that model video or even sound card if you are not using the onboard there.

Even drivers for boards can go on wrong or be for a different board altogether. The initial problem seen here recently on the new build was seeing the Creative installer downloading the drivers/software for the wrong version of Windows namely Vista when installing sound on XP! The MS updates saw the same. Creative had put the Vista set on the same page for the July 2007 update as the Dec. 2006 XP one!

Kornowski · 12-30-2007, 07:25 PM

So, If I was to give you any information, would anybody be able to help me identify the problem?

Kornowski · 12-31-2007, 12:46 AM

Is a good sign!

**mep916** · 12-31-2007, 02:05 AM

Yeah, that's good. I think we can eliminate the RAM as a culprit (I hope

).

Kornowski · 12-31-2007, 02:09 AM

Yeah, I think we can! Well, like you said, Hope so at least!

I think I may double check that I've got the right sound and chipset drivers! How do I un-install drivers in Vista, is there like an Add/Remove Programs? I'm still getting used to it

PC eye · 12-31-2007, 02:12 AM

Now the focus is on video and sound drivers to see if you saw a bad install or incorrect version go on. You saw the sound problem corrected leaving the video drivers as the next step there. The key is to catch any driver pointed at when seeing a BSOD even by pressing the pause key to put a hold on the boot process long enough to read the name of the driver often pointed at.

Kornowski · 12-31-2007, 02:16 AM

I've got pictures of the BSOD's, that I can post up tomorrow...

The video drivers are the latest ones off the nVidea website too

PC eye · 12-31-2007, 02:19 AM

Quote:

Originally Posted by Kornowski

Yeah, I think we can! Well, like you said, Hope so at least!

I think I may double check that I've got the right sound and chipset drivers! How do I un-install drivers in Vista, is there like an Add/Remove Programs? I'm still getting used to it

Interesting timing factor!

For sound as well as video drivers the software or driver remval tool is common for those while chipset drivers usually require a trip into the device manager to right click and choose the uninstall option there. But you will usually see the best results by first verifying the correct driver set is downloaded so those iwll be onhand once Windows prompts for drivers after the next restart.

The software disk that came with the board should have been all that was needed for the chipset to get started and later grab the correct update. Generally updates for boards see an installer while never seeing a removal tool like seen mostly with video card and their driver sets.

Kornowski · 12-31-2007, 02:22 AM

I've got the latest Video Card Drivers installed, and they're the correct ones, so I don't think there's any reason to un-install them... I have downloaded the drivers for my motherboard off the Gigabyte web-site;

The latest Chipset and Sound ones, I just don't know how to remove them... Thanks!

12-29-2007, 03:02 PM	#51 (permalink)
Kornowski VIP - Graphics Guru Join Date: Jul 2006 Location: Liverpool, UK Age: 18 Posts: 13,372	Is there any way that I can look into error files to help me see what's causing the BSOD? __________________ Intel Core 2 Quad Q6600 @ 3.4Ghz EVGA 750i SLI FTW 4GB Crucial Ballistix @ 850MHz 2 X 8800GTS G92 in SLI @ 765/1885/1000 Corsair HX520W Windows Vista Home Premium Seagate Barracuda 500GB 7200.11 & WD 120GB Tuniq Tower LED OCZ XTC RAM Cooler Antec 900 (Modded)

12-30-2007, 02:42 AM	#52 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 20,281	The Windows event viewer logs all occurances. The main MS page for that feature in XP is seen at http://support.microsoft.com/kb/308427 Since you are now running Vista the MS page for the new version is seen at http://www.windowsvistauserguide.com/event_viewer.htm A third link seen here is by a non MS source with tips for using that in Vista. http://www.petri.co.il/vista-event-viewer.htm These should be a big help in learning how to read the logs created in both versions there. BSODs are commonly seen when hardware drivers load sideways from a bad install or are simply the wrong version for that model video or even sound card if you are not using the onboard there. Even drivers for boards can go on wrong or be for a different board altogether. The initial problem seen here recently on the new build was seeing the Creative installer downloading the drivers/software for the wrong version of Windows namely Vista when installing sound on XP! The MS updates saw the same. Creative had put the Vista set on the same page for the July 2007 update as the Dec. 2006 XP one! __________________ Turning the Tongue into a Device Controller http://abcnews.go.com/Technology/Sma...ory?id=5647175 Is EBay going out of the Auction Business? http://abcnews.go.com/Business/story?id=5626840&page=1

12-30-2007, 07:25 PM	#53 (permalink)
Kornowski VIP - Graphics Guru Join Date: Jul 2006 Location: Liverpool, UK Age: 18 Posts: 13,372	So, If I was to give you any information, would anybody be able to help me identify the problem? __________________ Intel Core 2 Quad Q6600 @ 3.4Ghz EVGA 750i SLI FTW 4GB Crucial Ballistix @ 850MHz 2 X 8800GTS G92 in SLI @ 765/1885/1000 Corsair HX520W Windows Vista Home Premium Seagate Barracuda 500GB 7200.11 & WD 120GB Tuniq Tower LED OCZ XTC RAM Cooler Antec 900 (Modded)

12-31-2007, 12:46 AM	#54 (permalink)
Kornowski VIP - Graphics Guru Join Date: Jul 2006 Location: Liverpool, UK Age: 18 Posts: 13,372	Is a good sign! __________________ Intel Core 2 Quad Q6600 @ 3.4Ghz EVGA 750i SLI FTW 4GB Crucial Ballistix @ 850MHz 2 X 8800GTS G92 in SLI @ 765/1885/1000 Corsair HX520W Windows Vista Home Premium Seagate Barracuda 500GB 7200.11 & WD 120GB Tuniq Tower LED OCZ XTC RAM Cooler Antec 900 (Modded)

12-31-2007, 02:05 AM	#55 (permalink)
mep916 Moderator - F@H Guru Join Date: Aug 2007 Location: Northern Cali Age: 28 Posts: 5,230	Yeah, that's good. I think we can eliminate the RAM as a culprit (I hope ). __________________ Q9450 @ 3.4 GHz \|\| Zalman CNPS9700 ASUS Rampage Formula XFX GTX 280 4GB Ballistix Tracer @ 850 MHz 2X 150GB WD Raptors (RAID 0) 1TB Hitachi Deskstar Antec Nine Hundred Case 750W Quad Silencer FOLDING FOR THE GOOD OF MANKIND:F@H Team 44358 \|\| Team Stats \|\| My Stats \|\| Hardware Contributions: GTX 280/PS3/P4

12-31-2007, 02:09 AM	#56 (permalink)
Kornowski VIP - Graphics Guru Join Date: Jul 2006 Location: Liverpool, UK Age: 18 Posts: 13,372	Yeah, I think we can! Well, like you said, Hope so at least! I think I may double check that I've got the right sound and chipset drivers! How do I un-install drivers in Vista, is there like an Add/Remove Programs? I'm still getting used to it __________________ Intel Core 2 Quad Q6600 @ 3.4Ghz EVGA 750i SLI FTW 4GB Crucial Ballistix @ 850MHz 2 X 8800GTS G92 in SLI @ 765/1885/1000 Corsair HX520W Windows Vista Home Premium Seagate Barracuda 500GB 7200.11 & WD 120GB Tuniq Tower LED OCZ XTC RAM Cooler Antec 900 (Modded)

12-31-2007, 02:12 AM	#57 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 20,281	Now the focus is on video and sound drivers to see if you saw a bad install or incorrect version go on. You saw the sound problem corrected leaving the video drivers as the next step there. The key is to catch any driver pointed at when seeing a BSOD even by pressing the pause key to put a hold on the boot process long enough to read the name of the driver often pointed at. __________________ Turning the Tongue into a Device Controller http://abcnews.go.com/Technology/Sma...ory?id=5647175 Is EBay going out of the Auction Business? http://abcnews.go.com/Business/story?id=5626840&page=1

12-31-2007, 02:16 AM	#58 (permalink)
Kornowski VIP - Graphics Guru Join Date: Jul 2006 Location: Liverpool, UK Age: 18 Posts: 13,372	I've got pictures of the BSOD's, that I can post up tomorrow... The video drivers are the latest ones off the nVidea website too __________________ Intel Core 2 Quad Q6600 @ 3.4Ghz EVGA 750i SLI FTW 4GB Crucial Ballistix @ 850MHz 2 X 8800GTS G92 in SLI @ 765/1885/1000 Corsair HX520W Windows Vista Home Premium Seagate Barracuda 500GB 7200.11 & WD 120GB Tuniq Tower LED OCZ XTC RAM Cooler Antec 900 (Modded)

12-31-2007, 02:22 AM	#60 (permalink)
Kornowski VIP - Graphics Guru Join Date: Jul 2006 Location: Liverpool, UK Age: 18 Posts: 13,372	I've got the latest Video Card Drivers installed, and they're the correct ones, so I don't think there's any reason to un-install them... I have downloaded the drivers for my motherboard off the Gigabyte web-site; The latest Chipset and Sound ones, I just don't know how to remove them... Thanks! __________________ Intel Core 2 Quad Q6600 @ 3.4Ghz EVGA 750i SLI FTW 4GB Crucial Ballistix @ 850MHz 2 X 8800GTS G92 in SLI @ 765/1885/1000 Corsair HX520W Windows Vista Home Premium Seagate Barracuda 500GB 7200.11 & WD 120GB Tuniq Tower LED OCZ XTC RAM Cooler Antec 900 (Modded)

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