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01-21-2008, 08:44 PM
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#1 (permalink) |
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New Member
 Join Date: Jan 2008
Posts: 5
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Norton - Error 5?
My parents recently got a new laptop and asked me to set it up, which included installing Norton 360 antivirus software. I installed it and it ran fine, up to a point. Once i needed to run LiveUpdate however, I ran into a problem. Every time I try to run it it starts to scan and the comes up with the message
"Failed - Error 5". Does anyone know what this is and how it can be stopped/avoided? So far I have tried- Reinstalling Norton from scratch Running LiveUpdate with Windows Firewall turned off And I've searched Symantec's website for a mention of Error 5, to no avail. Any help please? Until this is resolved the laptop is pretty much useless, as its intended use is for emails and web browsing... Thanks. |
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01-21-2008, 08:46 PM
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#2 (permalink) |
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Diamond Member
 
Join Date: Jan 2007
Location: France
Age: 18
Posts: 5,013
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Check out their customer support, I have Norton Internet Security 2005 and I don't have that problem...
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01-21-2008, 09:03 PM
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#4 (permalink) |
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Diamond Member
Join Date: Jan 2007
Location: France
Age: 18
Posts: 5,013
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When does it happens exactly? As soon as you start the LiveUpdate?
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Punk's anti-hackers website Punk's Website making and registering tutorial! Rise And Fall, Rage And Grace The Offspring! Huck it! I just want to be who I want to be
guess that's hard for others to see |
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01-21-2008, 09:22 PM
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#6 (permalink) |
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Diamond Member
Join Date: Jan 2007
Location: France
Age: 18
Posts: 5,013
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That's probably a software conflict, what OS are you running?
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Punk's anti-hackers website Punk's Website making and registering tutorial! Rise And Fall, Rage And Grace The Offspring! Huck it! I just want to be who I want to be
guess that's hard for others to see |
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01-21-2008, 09:35 PM
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#7 (permalink) | |
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Diamond Member
 
Join Date: Dec 2007
Location: Croatia
Age: 16
Posts: 3,947
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Got a new laptop-Norton 360-pointing out on Vista.
Got some information here dunno if that's your problem but that's the only error 5 on the net. So it's gotta be it, you didn't post the whole error.
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dznutz: Quote:
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01-21-2008, 10:43 PM
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#9 (permalink) | |
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Diamond Member
Join Date: Dec 2007
Location: Croatia
Age: 16
Posts: 3,947
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So does the link help? If no, you can always wait here, maybe some1 else will answer.
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