mkjaekmi

I ahve an HP Printer/scanner however my copying (printing) works, but when I try to scan it says cannot connect to pc. How can I fix this?

Thank You

patrickv

what hp is this ? officejet series ?

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Laptop: Thinkpad X60: Core2Duo T7200 @ 2Ghz,1GB DDR2,110GB SATA -winXP ProSP2
Work Desktop: Core Duo E2180 @ 2Ghz,1.5GB DDR2,240GB HD - XP PRO SP2
Home: Core Duo E2180 2Ghz,1.5GB DDR2,Nvidia GForce 6200TB,320 GB (2x160GB) -Dual boot - XP / OSX 10.5.2

mkjaekmi

its hp psc 500

http://www.databazaar.com/isroot/Sto...ard/C7281A.jpg

MightyKing

Have you tried upgrading the drivers?

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Dell XPS M1530 || Windows Vista Home Premium/XP SP3 || Intel Core 2 Duo 2.2GHz|| 3GB DD2 SDRAM|| 320GB 5400rpm SATA || Slot Load DVD+/-RW || 256MB NVIDIA 8600M GT

Asus P4C800 || Windows XP SP3 || Intel Pentium 4 3.00GHz || 1.5GB DDR SDRAM || 122GB Maxtor, 80GB Seagate || Sony DVD RW, Samsung DVD/CD-RW || 128MB RADEON 9800 PRO

patrickv

yeah drivers also check if the installation was full or compact not minimal, what are you scanning with, windows scan or the hp software itself ?

__________________
Laptop: Thinkpad X60: Core2Duo T7200 @ 2Ghz,1GB DDR2,110GB SATA -winXP ProSP2
Work Desktop: Core Duo E2180 @ 2Ghz,1.5GB DDR2,240GB HD - XP PRO SP2
Home: Core Duo E2180 2Ghz,1.5GB DDR2,Nvidia GForce 6200TB,320 GB (2x160GB) -Dual boot - XP / OSX 10.5.2

mkjaekmi

I'm actually pretty new at this, and I don't know how to upgrade the drives. I bought this a while ago and only used it for printing, and recently tried scanning but it didn't work. What do you mean what am I scanning with? I just put a paper and click the scan button. Am I doing it wrong?

patrickv

no cause you can scan using 2 methods, using windows scan, via control panel, or suing the HP software, but am guessing you're using HP itself.

anyway if your printer was bought a "while" ago don't mess with it, instead take it back to the stores if it's still on warranty,and tell them you can't scan

__________________
Laptop: Thinkpad X60: Core2Duo T7200 @ 2Ghz,1GB DDR2,110GB SATA -winXP ProSP2
Work Desktop: Core Duo E2180 @ 2Ghz,1.5GB DDR2,240GB HD - XP PRO SP2
Home: Core Duo E2180 2Ghz,1.5GB DDR2,Nvidia GForce 6200TB,320 GB (2x160GB) -Dual boot - XP / OSX 10.5.2

anand1

try to reinstall the driver as i think so. or call an HP customer service to guide u doing so.

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sig removed as it breaks the rules

MightyKing

Right click on My Computer then click on Manage, then find your HP Printer device, right click on it and click Update Drivers, make it look in the internet.

Do that before you send it back to the store lol

__________________

Dell XPS M1530 || Windows Vista Home Premium/XP SP3 || Intel Core 2 Duo 2.2GHz|| 3GB DD2 SDRAM|| 320GB 5400rpm SATA || Slot Load DVD+/-RW || 256MB NVIDIA 8600M GT

Asus P4C800 || Windows XP SP3 || Intel Pentium 4 3.00GHz || 1.5GB DDR SDRAM || 122GB Maxtor, 80GB Seagate || Sony DVD RW, Samsung DVD/CD-RW || 128MB RADEON 9800 PRO

mkjaekmi

thing is, I moved so I can't really return it. (different state)
Secondly, if theres more then 1 ways to scan, can someone list them? Do I still need the cd to upgrade? there's no other way if I don't have it?

Also, I went under device manager after I clicked management and I only saw 2 printer icons which said IEEE Devices and IEEE compatible printers. Then I right clicked them and clicked hardware changes.