hp color laserjet 3500n

robina_80 · 03-12-2008, 09:31 AM

at work we have the printer above and atm we cant print anything because its got a paper jam but ive open it up and i cant see it anywere atall also another IT mate of mine has had a look at it and he cant see a jam in it aswell can anyone help

codeman0013 · 03-12-2008, 03:30 PM

We had this same issue and it was a fuser problem they came and replaced the fuser and the error went away. Also some hp's will say paper jams when they need cleaned might be a good idea to get a tech to come look at it..

robina_80 · 03-12-2008, 10:20 PM

fuser? and it does say its a paper jam, cant i clean it myself or not?

codeman0013 · 03-12-2008, 10:46 PM

paperjam doesnt mean paperjam with hp's sometimes hp's will report a paperjam when they need cleaned most times thats the problem most of the time...

**DCIScouts** · 03-13-2008, 05:39 AM

Fuser is a type of liquid or oil that mixes with the dry toner to turn it into a form of ink/liquid that can be sprayed onto the page and then evaporated away by the heating element in the laser printer. And codeman's suggestion/diagnosis is more than likely correct, especially with a printer that size. You can try cleaning out any dust or dirt you see with some canned air, but I wouldn't get too aggressive because you can easily break something while poking around in there. Best to wait and let a certified technician take a look at the printer.

03-12-2008, 09:31 AM	#1 (permalink)
robina_80 Diamond Member Join Date: Aug 2004 Location: LONDON Age: 24 Posts: 1,975	hp color laserjet 3500n at work we have the printer above and atm we cant print anything because its got a paper jam but ive open it up and i cant see it anywere atall also another IT mate of mine has had a look at it and he cant see a jam in it aswell can anyone help __________________ Windows Vista Home Pre x32 AMD 4200X2 S939 512K (2.2) 512M ASUS EN7600GSTOP SILENT 1x80Gb 1x320gb SATA2 2Gb Dual Channel PC3200 Non-ECC DDR Memory Gbyte K8N PRO SLi s939 nF4 530W TAGAN 2FORCE T530-U22 Clabs Aud 2 ZS 7.1 OEM

03-12-2008, 10:20 PM	#3 (permalink)
robina_80 Diamond Member Join Date: Aug 2004 Location: LONDON Age: 24 Posts: 1,975	fuser? and it does say its a paper jam, cant i clean it myself or not? __________________ Windows Vista Home Pre x32 AMD 4200X2 S939 512K (2.2) 512M ASUS EN7600GSTOP SILENT 1x80Gb 1x320gb SATA2 2Gb Dual Channel PC3200 Non-ECC DDR Memory Gbyte K8N PRO SLi s939 nF4 530W TAGAN 2FORCE T530-U22 Clabs Aud 2 ZS 7.1 OEM

03-13-2008, 05:39 AM	#5 (permalink)
DCIScouts Super Moderator Join Date: Jun 2005 Location: Kalamazoo, Michigan, USA Age: 26 Posts: 5,101	Fuser is a type of liquid or oil that mixes with the dry toner to turn it into a form of ink/liquid that can be sprayed onto the page and then evaporated away by the heating element in the laser printer. And codeman's suggestion/diagnosis is more than likely correct, especially with a printer that size. You can try cleaning out any dust or dirt you see with some canned air, but I wouldn't get too aggressive because you can easily break something while poking around in there. Best to wait and let a certified technician take a look at the printer. __________________ In the end, we will remember not the words of our enemies, but the silence of our friends. -Martin Luther King Jr. The most overlooked advantage to owning a computer is that if they foul up there's no law against wacking them around a little. -Joe Martin FOLDING FOR THE GOOD OF MANKIND :F@H Team 44358 Posting and you - CF Edition Cheers CF

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03-12-2008, 03:30 PM	#2 (permalink)
codeman0013 Diamond Member Join Date: Jul 2006 Location: Inside my network at work Age: 23 Posts: 1,493	We had this same issue and it was a fuser problem they came and replaced the fuser and the error went away. Also some hp's will say paper jams when they need cleaned might be a good idea to get a tech to come look at it..

03-12-2008, 10:46 PM	#4 (permalink)
codeman0013 Diamond Member Join Date: Jul 2006 Location: Inside my network at work Age: 23 Posts: 1,493	paperjam doesnt mean paperjam with hp's sometimes hp's will report a paperjam when they need cleaned most times thats the problem most of the time...