Internet keeps dropping out...

Buy-it PC · 04-30-2008, 07:00 AM

Okay, here's what I have... my client has five physical PC systems attached, they use DSL by AT&T, they are using a modem and a router a D-Link DI-614+ router and a 8/Port switch.

From out of nowhere... they lose internet connections, they have to unplug the router and modem and BAM! It works again!

Does anyone have an idea what might be the issue... could it be the DSL Modem or is a PC the issue?!

I am open to hear any suggestions?

cohen · 04-30-2008, 07:20 AM

mine does that sometimes... but not very often.... so... i would so it could be a modem issue.

**The_Other_One** · 04-30-2008, 07:46 AM

Just had it happen to me

Chances are it's your ISP. I know ours was really bad at one point, causing our old Linksys router to freak out (complete loss of internet connectivity for about 5 minutes). After about a month, they cleared things up and it started working fine again.

Assuming your using a wired connection, there's probably not much you can do. You could try updating any firmware to see if that helps.

Buy-it PC · 04-30-2008, 08:26 AM

So, maybe AT&T has an update on the modem... I was thinking just that... it seems to be happening more often than usual... So, I will get on the horn with them tomorrow when I go back over there and find out what the story is with it.

I have a feeling you guys are right, that the modem is the problem and nothing else.

Thanks!

Jimmybeam · 04-30-2008, 12:23 PM

I have the same problem. Every 3-4 days I need to unplug the power from my modem (its a motorola cable modem and is about 4 years old) and wait a minute or 2 and then power it back up then it works fine. Its a total pain, but at least I can fix it.

[-0MEGA-] · 04-30-2008, 12:35 PM

Mines even worse, seems like whenever there is a lot of activity after a dead period, it restarts. Probably does it about 5 times a day.

cohen · 04-30-2008, 12:45 PM

Quote:

Originally Posted by Jimmybeam

I have the same problem. Every 3-4 days I need to unplug the power from my modem (its a motorola cable modem and is about 4 years old) and wait a minute or 2 and then power it back up then it works fine. Its a total pain, but at least I can fix it.

Try different cable

Quote:

Originally Posted by [-0MEGA-]

Mines even worse, seems like whenever there is a lot of activity after a dead period, it restarts. Probably does it about 5 times a day.

Well that is not good...

[-0MEGA-] · 04-30-2008, 01:24 PM

Quote:

Originally Posted by vk3fcll

Well that is not good...

Nope, I've tried everything on my end, we never had this problem until we switched from a static IP to a dynamic IP. I was reading over the logs on the modem and it appears it resets when it doesn't get a response from the DNS servers, so it must be something on their end.

Buy-it PC · 04-30-2008, 05:37 PM

WOW! It seems it happens often than not, merely because the modem (in most cases I see here) is too old. My customer's modem is old too... maybe 4 years at least. They have to reset the modem at least 5 times a day as well... depending on the traffic and the busy schedule of things going on.

So, you guys think that if we replaced the modem it might fix it? Or not?!

cohen · 04-30-2008, 09:49 PM

Quote:

Originally Posted by [-0MEGA-]

Nope, I've tried everything on my end, we never had this problem until we switched from a static IP to a dynamic IP. I was reading over the logs on the modem and it appears it resets when it doesn't get a response from the DNS servers, so it must be something on their end.

i was going to say it could be your modem no being able to take it.... but at least you know what the problem... change back to a static IP.

04-30-2008, 07:00 AM	#1 (permalink)
Buy-it PC Gold Member Join Date: Mar 2007 Location: La Mirada, CA Posts: 283	Internet keeps dropping out... Okay, here's what I have... my client has five physical PC systems attached, they use DSL by AT&T, they are using a modem and a router a D-Link DI-614+ router and a 8/Port switch. From out of nowhere... they lose internet connections, they have to unplug the router and modem and BAM! It works again! Does anyone have an idea what might be the issue... could it be the DSL Modem or is a PC the issue?! I am open to hear any suggestions? __________________ Core 2 Quad Processor Q9300 2.5GHz 1333MHz 6MB 4GB DDR2 320GB SATA HDD, 20X Lightscribe DVD-RW nVidia GeForce 9600GT 512MB 2DVI/HDCP PCI-Express Video Card Cooler Master CM Stacker 830 RC-830-KKN2-GP 550W PSU Windows Vista Got a question, Skype me at "Buyitpc".

04-30-2008, 07:46 AM	#3 (permalink)
The_Other_One Super Moderator Join Date: Mar 2005 Location: Lexington, NC Age: 23 Posts: 12,307	Just had it happen to me Chances are it's your ISP. I know ours was really bad at one point, causing our old Linksys router to freak out (complete loss of internet connectivity for about 5 minutes). After about a month, they cleared things up and it started working fine again. Assuming your using a wired connection, there's probably not much you can do. You could try updating any firmware to see if that helps. __________________ Urban De-Development * Athlon X2 4200 \| 2048M RAM \| 160G HD \| 7600GT * C2D T5250 \| 2048M RAM \| 160G HD \| Intel x3100 * G4 1.33GHz \| 512M RAM \| 40G HD \| Radeon 9200

04-30-2008, 08:26 AM	#4 (permalink)
Buy-it PC Gold Member Join Date: Mar 2007 Location: La Mirada, CA Posts: 283	Internet Drops out... So, maybe AT&T has an update on the modem... I was thinking just that... it seems to be happening more often than usual... So, I will get on the horn with them tomorrow when I go back over there and find out what the story is with it. I have a feeling you guys are right, that the modem is the problem and nothing else. Thanks! __________________ Core 2 Quad Processor Q9300 2.5GHz 1333MHz 6MB 4GB DDR2 320GB SATA HDD, 20X Lightscribe DVD-RW nVidia GeForce 9600GT 512MB 2DVI/HDCP PCI-Express Video Card Cooler Master CM Stacker 830 RC-830-KKN2-GP 550W PSU Windows Vista Got a question, Skype me at "Buyitpc".

04-30-2008, 12:35 PM	#6 (permalink)
[-0MEGA-] Diamond Member Join Date: Nov 2004 Location: Concord, NH Age: 19 Posts: 26,397	Mines even worse, seems like whenever there is a lot of activity after a dead period, it restarts. Probably does it about 5 times a day. __________________ Core 2 Duo E8400 @ 3.83GHz Gigabyte GA-P35-DS3L ATI HD 3870 GDDR4 @ (840/2332) 4GB (2x 2GB) DDR2-850 500GB SATAII HD w/16MB SilverStone 750W +12V@60A 3DMark06: 11593

04-30-2008, 05:37 PM	#9 (permalink)
Buy-it PC Gold Member Join Date: Mar 2007 Location: La Mirada, CA Posts: 283	Trouble with network... WOW! It seems it happens often than not, merely because the modem (in most cases I see here) is too old. My customer's modem is old too... maybe 4 years at least. They have to reset the modem at least 5 times a day as well... depending on the traffic and the busy schedule of things going on. So, you guys think that if we replaced the modem it might fix it? Or not?! __________________ Core 2 Quad Processor Q9300 2.5GHz 1333MHz 6MB 4GB DDR2 320GB SATA HDD, 20X Lightscribe DVD-RW nVidia GeForce 9600GT 512MB 2DVI/HDCP PCI-Express Video Card Cooler Master CM Stacker 830 RC-830-KKN2-GP 550W PSU Windows Vista Got a question, Skype me at "Buyitpc".

04-30-2008, 12:23 PM	#5 (permalink)
Jimmybeam New Member Join Date: Apr 2008 Posts: 9	I have the same problem. Every 3-4 days I need to unplug the power from my modem (its a motorola cable modem and is about 4 years old) and wait a minute or 2 and then power it back up then it works fine. Its a total pain, but at least I can fix it.

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