Unable to Obtain Client MAC Address (guest Wi-Fi at library, "Loading Cisco Client"

rocket1406 · 05-05-2008, 11:07 PM

Hi.

The guest internet Wi-Fi used to work fine.

It uses a Cisco client and then loads the welcome page of the library.

But now it doesn't do that. I have Java Plug-in in the browser. It does give an error message of an old certificate but I say continue and then it says "Loading Cisco client" and then "Unable to obtain mac address"

It does this in IE7 and Firefox latest.

Could it be SSL 2.0 being unchecked... my friend said that might be the problem. I'm not there right now but any suggestions you guys have I can try tomorrow. ALso could it be a firewall problem or a problem with Windows Networking Manager.

It's Windows XP SP2

g25racer · 05-05-2008, 11:54 PM

Go to command prompt and type "ipconfig/all". That should tell you everything. I believe the physical address is the MAC address.

rocket1406 · 05-06-2008, 01:52 AM

I think the server is sending that back to me. Like it can't find my Mac address???

This is supposed to be Free Wi-Fi.

All I'm supposed to do is accept their terms of usage. I shouldn't have to tell them my Mac address.

tlarkin · 05-06-2008, 02:35 PM

MAC address of your local machine, or MAC address of your Cisco hardware?

rocket1406 · 05-28-2008, 01:05 AM

UPDATE:

It loads the Welcome page of the Library and then I connect after reading the guidelines now. So Internet works.

HOWEVER, this only happens after I do the following:
Hibernate Computer
Turn on computer
Exit AIM
Let Connect to AMC (w/ Windows Firewall off)
Hibernate
Connect to AMC (w/ Windows Firewall off)
Accept Blue screen

and sometimes I have to Hibernate a 3rd time and turn it on for it to work.
Otherwise it says "Loading Cisco client" and then "Unable to obtain mac address" VERSUS "Loading Cisco client" and then getting Internet after guideline accept

Any ideas why I have to do this nonsense to make internet work on my laptop ... and also why does my Windows Firewall have to be off ... isn't that dangerous

rocket1406 · 05-29-2008, 02:43 PM

any ideas?

05-05-2008, 11:07 PM	#1 (permalink)
rocket1406 Bronze Member Join Date: Oct 2005 Posts: 99	Unable to Obtain Client MAC Address (guest Wi-Fi at library, "Loading Cisco Client" Hi. The guest internet Wi-Fi used to work fine. It uses a Cisco client and then loads the welcome page of the library. But now it doesn't do that. I have Java Plug-in in the browser. It does give an error message of an old certificate but I say continue and then it says "Loading Cisco client" and then "Unable to obtain mac address" It does this in IE7 and Firefox latest. Could it be SSL 2.0 being unchecked... my friend said that might be the problem. I'm not there right now but any suggestions you guys have I can try tomorrow. ALso could it be a firewall problem or a problem with Windows Networking Manager. It's Windows XP SP2

05-05-2008, 11:54 PM	#2 (permalink)
g25racer Diamond Member Join Date: Feb 2008 Location: Hamilton, MI Posts: 3,852	Go to command prompt and type "ipconfig/all". That should tell you everything. I believe the physical address is the MAC address. __________________ CPU - AMD Athlon 64x2 5200+ @ 2.6ghz Ram - 2GB Stock clock HD - 320gb seagate & Samsung 750gb 32mb cache GPU - XFX 8600GT XXX Zalman @ 680 or 700mhz PSU - Ultra X-finity 600watt OS - Vista Home Premium(32) & Ubuntu (8.04) Ultimate Ed Audio - JVC 460watts Control - Logitech G25 Wheel & Logitech Rumblepad 2 Games - GTR2 and LFS -- Race Sim's for Life --

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05-06-2008, 01:52 AM	#3 (permalink)
rocket1406 Bronze Member Join Date: Oct 2005 Posts: 99	I think the server is sending that back to me. Like it can't find my Mac address??? This is supposed to be Free Wi-Fi. All I'm supposed to do is accept their terms of usage. I shouldn't have to tell them my Mac address.

05-06-2008, 02:35 PM	#4 (permalink)
tlarkin VIP Member Join Date: Apr 2006 Location: Kansas City, MO Posts: 6,239	MAC address of your local machine, or MAC address of your Cisco hardware?

05-28-2008, 01:05 AM	#5 (permalink)
rocket1406 Bronze Member Join Date: Oct 2005 Posts: 99	UPDATE: It loads the Welcome page of the Library and then I connect after reading the guidelines now. So Internet works. HOWEVER, this only happens after I do the following: Hibernate Computer Turn on computer Exit AIM Let Connect to AMC (w/ Windows Firewall off) Hibernate Connect to AMC (w/ Windows Firewall off) Accept Blue screen and sometimes I have to Hibernate a 3rd time and turn it on for it to work. Otherwise it says "Loading Cisco client" and then "Unable to obtain mac address" VERSUS "Loading Cisco client" and then getting Internet after guideline accept Any ideas why I have to do this nonsense to make internet work on my laptop ... and also why does my Windows Firewall have to be off ... isn't that dangerous

05-29-2008, 02:43 PM	#6 (permalink)
rocket1406 Bronze Member Join Date: Oct 2005 Posts: 99	any ideas?