joebeaven

Hi,

I'm trying to use Facebook Advertising, and I can get to this page: http://www.facebook.com/ads/#/ads/create/, but no further. When I click one of the links to continue, either nothing happens or a blank page loads. This is the same in Firefox and IE.

I asked Facebook about this and they gave me the following response:

"It sounds like this issue might be related to security settings on your browsers. If you haven't done so already, please try viewing this page on a different computer and adding Facebook as a trusted site."

I tried adding Facebook as a trusted site in my Kaspersky Web Anti-Virus settings, Internet Options => Security => Trusted Sties in IE and Options => Security => Exceptions in Firefox, but nothing has helped.

I tried using Facebook Advertising on a different computer and it worked fine.

Please can someone tell me how to stop this problem?

Thanks,
Joe

cohen

Tried clearing the cookies???

Run CCleaner,


*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!

Download CCleaner from here to clean temp files from your computer.

• Double click on the file to start the installation of the program.
• Select your language and click OK, then next.
• Read the license agreement and click I Agree.
• Click next to use the default install location. Click Install then finish to complete installation.
• Double click the CCleaner shortcut on the desktop to start the program.
• On the "Windows" tab, under "Internet Explorer," uncheck "Cookies" if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
• If you use either the Firefox or Mozilla browsers, the box to uncheck for "Cookies" is on the Applications tab, under Firefox/Mozilla.
• Click on the "Options" icon at the left side of the window, then click on "Advanced."
  deselect "Only delete files in Windows Temp folders older than 48 hours."
• Click on the "Cleaner" icon on the left side of the window, then click Run Cleaner to run the program.
• Caution: It is not recommended that you use the "Issues" feature unless you are very familiar with the registry as it has been known to find legitimate items.
• After CCleaner has completed its process, click Exit.

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joebeaven

Hi Cohen,

Thanks for the advice. I ran CCleaner, but I still have the same problem.

Today, I've also tried disabling Kaspersky and my spyware software, CounterSpy, but neither helped.

Joe

cohen

tried it on another computer??

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Vizy93

Yea he did.

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GameMaster

Lol it opens the blank page to me too.

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dznutz:

cohen

It opens fine for me, using FF3

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joebeaven

I've just tried Firefox 3 and also Flock 1.2 but I have the same problem with both.

cohen

able to post a speed net test???

Could tell us a lot.

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joebeaven

Here it is: