Professionals only please.. [Uninstalling problems]

Respital · 07-17-2008, 06:11 PM

Okay well long story... firefox not working ddadadaadadada..

Tried using Smarty Uninstaller 2008 and failed.

patrickv recommended i check this section.
Anyways here is my HJT log.
Thanks for any help in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:07, on 2008-07-17
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\PeerGuardian2\pg2.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Super_DVD_Creator_9.8\NMSAccessU.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\SiteAdvisor\6261\SAService.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcregist.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Opera\opera.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Smarty Uninstaller Pro\SmartyUninstallerPro.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Defraggler\Defraggler.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_cu...spx?TbId=60076
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: McAfee Phishing Filter - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [BootSkin Startup Jobs] "C:\PROGRA~1\Stardock\WINCUS~1\BootSkin\BootSkin.e xe" /StartupJobs
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: McAfee Application Installer Cleanup (0233271214445745) (0233271214445745mcinstcleanup) - Unknown owner - C:\WINDOWS\TEMP\023327~1.EXE (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\Super_DVD_Creator_9.8\NMSAccessU.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6261\SAService.exe

--
End of file - 10052 bytes

Kesava · 07-17-2008, 06:16 PM

from looking quickly at it i cant see any really big problems... but i wont mention anything i do see as i am not a professional haha.
consider this a free bump.

Respital · 07-17-2008, 06:17 PM

Quote:

Originally Posted by Kesava

from looking quickly at it i cant see any really big problems... but i wont mention anything i do see as i am not a professional haha.
consider this a free bump.

Ah.
Thanks for the bump.

GameMaster · 07-17-2008, 06:55 PM

Hi.

Delete the Firefox Profile folder : http://kb.mozillazine.org/Profile_folder_-_Firefox

Then delete the Mozilla folder in your Program Files.
And reinstall Mozilla.

I had a similar problem recently, ceewi1 and adarsh have helped me.

Respital · 07-17-2008, 08:18 PM

Quote:

Originally Posted by GameMaster

Hi.

Delete the Firefox Profile folder : http://kb.mozillazine.org/Profile_folder_-_Firefox

Then delete the Mozilla folder in your Program Files.
And reinstall Mozilla.

I had a similar problem recently, ceewi1 and adarsh have helped me.

Still have the same problem.

minisean · 07-17-2008, 08:23 PM

What do you mean by firefox doesn't work? Do you mean it doesn't load? It doesn't display web pages? It crashes all the time?

cohen · 07-17-2008, 11:01 PM

i think i know what you mean, firefox crashed and you send the report off, and firefox still won't open.

As gamemaster said,

Uninstall Firefox
Delete the Program Files Folder
Install Firefox.

Respital · 07-18-2008, 12:07 AM

Quote:

Originally Posted by Respital

Still have the same problem.

Quote:

Originally Posted by cohen

i think i know what you mean, firefox crashed and you send the report off, and firefox still won't open.

As gamemaster said,

Uninstall Firefox
Delete the Program Files Folder
Install Firefox.

Still have the same problem.

g25racer · 07-18-2008, 04:52 AM

Have you gone to %appdata%/Mozilla and delete that folder?

07-17-2008, 06:16 PM	#2 (permalink)
Kesava Diamond Member Join Date: Jul 2007 Location: Australia Age: 17 Posts: 3,393	from looking quickly at it i cant see any really big problems... but i wont mention anything i do see as i am not a professional haha. consider this a free bump. __________________ Following my advice will harm your computer. Cpu:Intel Q6600 2.4Ghz @ 3.4Ghz Hsf:Zalman CNPS 9700 LED Ram:Generic 2 Gb 800 Mhz Gpu:XFX 8800 GT 512mb @ 700/1750/2000 Mobo:Gigabyte P31-DS3L OS:OSX 10.5.2 3dMark06:13518 MSN=kesava8@hotmail.com AIM=kesava8

07-17-2008, 11:01 PM	#7 (permalink)
cohen Diamond Member Join Date: Jan 2008 Location: Melbourne, Australia Age: 14 Posts: 8,206	i think i know what you mean, firefox crashed and you send the report off, and firefox still won't open. As gamemaster said, Uninstall Firefox Delete the Program Files Folder Install Firefox. __________________ My Website Desktop / Laptop Motherboard: Asus M2N X SE / Unknown CPU: AMD 4000+ 2.1GHZ x 2 / Intel Pentium M 1.60GHZ Ram: 2GB Transcend / 512MB Hard Drive: 320GB / 60GB Video Card: Both Intergrated Monitor: 19" Benq / 15.4" OS: Windows Vista Home Premium Service Pack 1 / Windows XP Professional Service Pack 3

07-18-2008, 04:52 AM	#9 (permalink)
g25racer Diamond Member Join Date: Feb 2008 Location: Hamilton, MI Posts: 3,907	Have you gone to %appdata%/Mozilla and delete that folder? __________________ CPU - AMD Athlon 64x2 5200+ @ 2.6ghz Ram - 2GB Stock clock HD - 320gb seagate & Samsung 750gb 32mb cache GPU - XFX 8600GT XXX Zalman @ 680 or 700mhz PSU - Ultra X-finity 600watt OS - Vista Home Premium(32) & Ubuntu (8.04) Ultimate Ed Audio - JVC 460watts Control - Logitech G25 Wheel & Logitech Rumblepad 2 Games - GTR2 and LFS -- Race Sim's for Life --

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07-17-2008, 08:23 PM	#6 (permalink)
minisean Bronze Member Join Date: Jul 2008 Posts: 29	What do you mean by firefox doesn't work? Do you mean it doesn't load? It doesn't display web pages? It crashes all the time?