Hello and Welcome to the Computer Forum, please do the following;
Download and Run ComboFix
If you already have Combofix, please delete this copy and download it again as it's being updated regularly.Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall
Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open
Task Manager then
Processes tab (press ctrl, alt and del at the same time) and end any processes of
findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.
How to run a scan with Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware from
Here ,
Here or
Here
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Full Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.
In your next reply i will need:
- The ComboFix log
- Malwarebytes' log
- A fresh HiJackThis log
- An update on how your computer is running