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Before posting any Malware Removal problem please run a scan with Malwarebytes' Anti-Malware. If you are still experiencing problems, post the log it produces along with a HijackThis log and a detailed description of the problems you are experiencing:

Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from http://www.trendsecure.com/portal/en...HJTInstall.exe.

Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log and a detailed description of the problems you are experiencing in a new thread. Please do not post your log in someone else's thread, even if you have the same problem as they do.

All members are advised to await input from a moderator before actioning any recommendation's from other users, this is not an attempt to stifle suggestions from other members (which we actively encourage) but is merely a warning that incorrect solutions can damage your PC and some of our non-moderator members have been known to give erroneous advice.

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