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Old 03-24-2009, 08:10 PM   #1
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Default Is This a Good Broadband Speed?

I used two websites to check my broadband speed.

WEBSITE NUMBER 1:



WEBSITE NUMBER 2:



btw. im on the 20mb Virgin Media service.

Many thanks.

Last edited by chrisalv14; 03-24-2009 at 08:19 PM.
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Old 03-24-2009, 08:11 PM   #2
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sorry, im at school and i can't see your speed pic. could you post the numbers?
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Old 03-24-2009, 08:20 PM   #3
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sorry, im at school and i can't see your speed pic. could you post the numbers?
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Old 03-24-2009, 08:28 PM   #4
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While no broadband ISP that I know of will guarantee their speeds to the max, you may want to call on that. If you are paying for a 20mb download pipe, getting 8mb instead is horrible.

Now, it is possible (however unlikely) that you are being capped from the test site. Keep testing around. If you consistently see around 8mbps, call your provider. It is likely something is screwy on their end. Also, it would be worthwhile to investigate the capabilities of your modem. Some old cable/dsl modems could only handle up to 10mbps anyway. What model do you have?
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Old 03-24-2009, 08:36 PM   #5
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Originally Posted by Zatharus View Post
While no broadband ISP that I know of will guarantee their speeds to the max, you may want to call on that. If you are paying for a 20mb download pipe, getting 8mb instead is horrible.

Now, it is possible (however unlikely) that you are being capped from the test site. Keep testing around. If you consistently see around 8mbps, call your provider. It is likely something is screwy on their end. Also, it would be worthwhile to investigate the capabilities of your modem. Some old cable/dsl modems could only handle up to 10mbps anyway. What model do you have?

My Virgin Media Modem Model is: E08C013.00
- Same one as this one:

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Old 03-24-2009, 08:52 PM   #6
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Originally Posted by chrisalv14 View Post
My Virgin Media Modem Model is: E08C013.00
- Same one as this one:

Hmmm...ok, I doubt modem bandwith limitation is a problem then. Just to clarify further though, which model is this? You mentioned E08C013.00, but is there any other identifier on the bottom sticker?

Have you tried testing at different times of the day? You very well could be congested with local traffic.
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Old 03-24-2009, 08:57 PM   #7
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Hmmm...ok, I doubt modem bandwith limitation is a problem then. Just to clarify further though, which model is this? You mentioned E08C013.00, but is there any other identifier on the bottom sticker?

Have you tried testing at different times of the day? You very well could be congested with local traffic.
it says ambit so im guessing the model of the modem is a:
Ambit E08C013.00 Modem.

I will try the speed test everyday to see the differences.
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Old 03-24-2009, 09:28 PM   #8
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I will try the speed test everyday to see the differences.
Try it at different times throughout the day if you can.

While you are at it, log into the unit and post what your downstream and upstream statistics are. I would still recommending calling your ISP to bring it to their attention that you are getting less than half the bandwidth you are paying for.
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Old 03-24-2009, 09:58 PM   #9
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I have much the same package as you but with Karoo, it's an up to 18000 kbps ADSL2+ and my figures are very similar to yours. Because I am 2 miles away from the local exchange with copper wires connecting that is the reason for mine. I have a friend living quite close to the exchange and he gets very close to 18000 kbps.
All connections to the exchange is fibre optic but from there out it is the old copper wire, perhaps you are in a similar situation.
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Old 03-24-2009, 10:09 PM   #10
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I have much the same package as you but with Karoo, it's an up to 18000 kbps ADSL2+ and my figures are very similar to yours. Because I am 2 miles away from the local exchange with copper wires connecting that is the reason for mine. I have a friend living quite close to the exchange and he gets very close to 18000 kbps.
All connections to the exchange is fibre optic but from there out it is the old copper wire, perhaps you are in a similar situation.

Good point. However, I thought Virgin Media operated on a cable system which would not be affected by distance from the hub in the same manner as DSL.
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