Major problem with laptop, please help!

topjohn100 · 05-04-2009, 09:06 PM

My laptop was functioning normally until all of a sudden the screen went blue and it shut itself off. It would attempt to restart but as soon as it tried to load windows it would cut out and again re-boot. It was stuck in a constant cycle.

I have inserted the back-up disc to reinstall Windows but this failed and the following error message has came up:

File \i386\System32\ntoskrnl.exe could not be loaded. The error code is 4 Setpup cannot continue. Press any key to exit.

I scanned the harddrive with a program called Hirens.BootCD.9.8. This seemed to indicate that the problem stemmed from the hard drive. I therefore purchased a new hard drive and replaced the old one but this has not solved the problem and I am still getting the above error message on startup.

My original hard drive was 100 GB and the new one is 120 GB (if that makes any difference).

It is a Acer 3000 laptop with a AMD Sempron processor.

Please help as my laptop is unusable until someone can tell me how to fix it.

Many thanks.

PohTayToez · 05-05-2009, 02:27 AM

You're getting the EXACT same error with the new hard drive? If so, you backup disk might be scratched, which would be why it can't load that particular file.

wardhanster · 05-06-2009, 03:29 PM

what you are getting is called famous BLUE SCREEN OF DEATH,
it Occurs when there is some short of hardware-hardware conflict (compablity issue)
or Hardware software issue like wrong drivers etc ... it has many reasons to occur... ,Quite a times i suffered from the same problem and what i did was a clean instal of the os, May be the problem is with the hard drive But may be its nothing but a bad sector ...(its just a guess)...so try out this get hold of another disk and try installing from it, dissconnect any external hardware connected to your laptop.
Hope that helps

Quiltface · 05-06-2009, 06:14 PM

I would look at your CD like pohtaytoez said or even your cdrom... I've been there.

05-04-2009, 09:06 PM	#1 (permalink)
topjohn100 New Member Join Date: May 2009 Posts: 1	Major problem with laptop, please help! My laptop was functioning normally until all of a sudden the screen went blue and it shut itself off. It would attempt to restart but as soon as it tried to load windows it would cut out and again re-boot. It was stuck in a constant cycle. I have inserted the back-up disc to reinstall Windows but this failed and the following error message has came up: File \i386\System32\ntoskrnl.exe could not be loaded. The error code is 4 Setpup cannot continue. Press any key to exit. I scanned the harddrive with a program called Hirens.BootCD.9.8. This seemed to indicate that the problem stemmed from the hard drive. I therefore purchased a new hard drive and replaced the old one but this has not solved the problem and I am still getting the above error message on startup. My original hard drive was 100 GB and the new one is 120 GB (if that makes any difference). It is a Acer 3000 laptop with a AMD Sempron processor. Please help as my laptop is unusable until someone can tell me how to fix it. Many thanks.

05-06-2009, 03:29 PM	#3 (permalink)
wardhanster Silver Member Join Date: Feb 2009 Location: India Posts: 216	what you are getting is called famous BLUE SCREEN OF DEATH, it Occurs when there is some short of hardware-hardware conflict (compablity issue) or Hardware software issue like wrong drivers etc ... it has many reasons to occur... ,Quite a times i suffered from the same problem and what i did was a clean instal of the os, May be the problem is with the hard drive But may be its nothing but a bad sector ...(its just a guess)...so try out this get hold of another disk and try installing from it, dissconnect any external hardware connected to your laptop. Hope that helps __________________ name:- HCL MINT processor: intel T2080 @ 1.73ghz ( dual core) l2 cache: 1,024 kb memory: 1,920 mb main board:HCL INFOSYSTEMS LIMITED T12Rg-H Video card :ATI RADEON XPRESS 1100 CHECK OUT MY BLOG AT www.wardhanster.blogspot.com Last edited by wardhanster; 05-06-2009 at 03:35 PM.

05-06-2009, 06:14 PM	#4 (permalink)
Quiltface Gold Member Join Date: Feb 2008 Location: Saint Charles, MO Age: 26 Posts: 474	I would look at your CD like pohtaytoez said or even your cdrom... I've been there. __________________ MCSE, MCSA, MCP, A+, Network+, Security+ CPU:Cyrix MII RAM:8MB 30pin SIMM Audio: AdLib GPU:Hercules EGA Mobo: ASUS (P5A-WA) Display: 12" IBM XT Hard Drive: 30MB HDD Floppy Drives: 2x 5.25 FDD OS: DOS 5 / Win 3.11

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05-05-2009, 02:27 AM	#2 (permalink)
PohTayToez Diamond Member Join Date: Jan 2007 Location: Illinois Age: 20 Posts: 3,353	You're getting the EXACT same error with the new hard drive? If so, you backup disk might be scratched, which would be why it can't load that particular file.