I'm new here and I really need help

noob2009 · 08-16-2009, 09:26 PM

my computer recently got a virus a few days ago. I cannot run any programs other than safari for some reason. I tried to download AVG after reading how to fix the problem, but after downloading and trying to run the program I get the same error as when i try to run any other program. System restore doesn't work. The only way i can use system restore is in safe mode. when i get to the part that says press next to finish system restore i press it and nothing happens. I have no idea what to do. can anyone help me?

**johnb35** · 08-16-2009, 09:53 PM

Chances are if your virus program won't run then neither will Malwarebytes antimalware program. You can try booting to safe mode and see if AVG will work and then scan from there. If not, you might have to take the hard drive out of your system and put it in another system to scan it and delete the offending files and then put it back in yours and continue scanning.

noob2009 · 08-16-2009, 10:11 PM

i cant run anything, even in safe mode. so are you saying i can take out my harddrive and remove the virus using another computer?

**johnb35** · 08-16-2009, 10:36 PM

Quote:

Originally Posted by noob2009

i cant run anything, even in safe mode. so are you saying i can take out my harddrive and remove the virus using another computer?

Yes you can.

techdude · 08-16-2009, 10:12 PM

You might be able to run Malwarebytes...try renaming the Malwarebytes .exe to another filename then reboot the computer and run the renamed exe of Malwarebytes.

You could remove the HDD and connect it to another computer....thats an option as well.

noob2009 · 08-16-2009, 10:25 PM

ill try the malware bytes thing and let you know what happens

noob2009 · 08-16-2009, 10:27 PM

yeah no luck. i can run the installer. that happens with anything i try to download. i dl the installer but cant run it.

noob2009 · 08-16-2009, 10:48 PM

thank you for your help everyone. I think im going to remove the drive. i will post if i need help. your advise is really appreciated.

ScottALot · 08-17-2009, 12:56 AM

Those should work, but if they don't, you can format your drive on another computer.

ALso, welcome to the forums, all of us here would love to help you, and we'd appreciate it if this wasn't the only thread/post you started.

techdude · 08-17-2009, 04:53 AM

Did you try to rename the installer as well?

08-16-2009, 09:26 PM	#1 (permalink)
noob2009 New Member Join Date: Aug 2009 Posts: 5	I'm new here and I really need help my computer recently got a virus a few days ago. I cannot run any programs other than safari for some reason. I tried to download AVG after reading how to fix the problem, but after downloading and trying to run the program I get the same error as when i try to run any other program. System restore doesn't work. The only way i can use system restore is in safe mode. when i get to the part that says press next to finish system restore i press it and nothing happens. I have no idea what to do. can anyone help me?

08-16-2009, 09:53 PM	#2 (permalink)
johnb35 Moderator Join Date: Sep 2005 Location: Near Joliet Illinois Age: 39 Posts: 3,664	Chances are if your virus program won't run then neither will Malwarebytes antimalware program. You can try booting to safe mode and see if AVG will work and then scan from there. If not, you might have to take the hard drive out of your system and put it in another system to scan it and delete the offending files and then put it back in yours and continue scanning. __________________ Motherboard - Gigabyte GA-EP45-UD3R CPU - E8400 Memory - 2GB Corsair XMS2 (2x 1gb) Graphics - ATI HD3870 Hard Drives - 250GB Seagate DVD Drive - Lite-On DVD Burner - Lite-On Power Supply - Rosewill RP600V2-S-SL 600W 22" Acer widescreen AL2216WBD

08-16-2009, 10:12 PM	#5 (permalink)
techdude Bronze Member Join Date: Aug 2009 Posts: 45	You might be able to run Malwarebytes...try renaming the Malwarebytes .exe to another filename then reboot the computer and run the renamed exe of Malwarebytes. You could remove the HDD and connect it to another computer....thats an option as well. __________________ HP Pavilion dv9925nr Windows 7 Ultimate RTM Powerbook G4 Running OS X 10.5.8 HP Slimline s3200n (Server) Running Ubuntu 8.10 Server Edition Halloween Web Hosting Special: $1.99/month at http://zorveo.net for 3GB Webspace

08-17-2009, 12:56 AM	#9 (permalink)
ScottALot Diamond Member Join Date: Jun 2009 Location: Janesville, Wisconsin Posts: 1,267	Those should work, but if they don't, you can format your drive on another computer. ALso, welcome to the forums, all of us here would love to help you, and we'd appreciate it if this wasn't the only thread/post you started. __________________ http://www.scottalot.webs.com/ For Quality Computers Built by Yours Truly Scott a Lot, a lot of Scott. GAMERTAG: XxScotTrickxX , ADD ME DREAM AS IF YOU'LL LIVE FOREVER, LIVE AS IF YOU'LL DIE TODAY -- James Dean MotherBOARD

08-17-2009, 04:53 AM	#10 (permalink)
techdude Bronze Member Join Date: Aug 2009 Posts: 45	Did you try to rename the installer as well? __________________ HP Pavilion dv9925nr Windows 7 Ultimate RTM Powerbook G4 Running OS X 10.5.8 HP Slimline s3200n (Server) Running Ubuntu 8.10 Server Edition Halloween Web Hosting Special: $1.99/month at http://zorveo.net for 3GB Webspace

08-16-2009, 10:11 PM	#3 (permalink)
noob2009 New Member Join Date: Aug 2009 Posts: 5	i cant run anything, even in safe mode. so are you saying i can take out my harddrive and remove the virus using another computer?

08-16-2009, 10:25 PM	#6 (permalink)
noob2009 New Member Join Date: Aug 2009 Posts: 5	ill try the malware bytes thing and let you know what happens

08-16-2009, 10:27 PM	#7 (permalink)
noob2009 New Member Join Date: Aug 2009 Posts: 5	yeah no luck. i can run the installer. that happens with anything i try to download. i dl the installer but cant run it.

08-16-2009, 10:48 PM	#8 (permalink)
noob2009 New Member Join Date: Aug 2009 Posts: 5	thank you for your help everyone. I think im going to remove the drive. i will post if i need help. your advise is really appreciated.

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