DVD-Drive is not recognised...?

matty6660 · 09-21-2009, 11:16 AM

Ok I'm trying to put in my vista HP upgrade disc in my DVD drive and I can hear it spinning but nothing happens. The DVD drive doesn't appear in My Computer or the Device Manager. What should I do?

kimsland · 09-21-2009, 11:21 AM

please follow these MS steps at removing the upper and Lower Filters: http://support.microsoft.com/kb/929461/en-us

matty6660 · 09-21-2009, 11:36 AM

Will try that.

kimsland · 09-21-2009, 11:40 AM

Make sure to restart after removing the filters

In case that doesn't work, you may actually have Malware (Virus; Trojan; Spyware etc) on your system
Have a look at "This Guide" and run a few of the scans

matty6660 · 09-21-2009, 11:50 AM

Got a problem: I'm in the Registry Editor but that guide says 'on the right pane, right click UpperFilters then click delete. But where is UpperFilters?

kimsland · 09-21-2009, 02:16 PM

On some Vista machines the Upperfilters or Lowerfilters may be missing
If removing the Lowerfilters (and then restarting) did not fix the fault, go back to Registry and create a new UpperFilters folder by right-clicking and selecting New > Multi-String Value. Then name it UpperFilters
And then Restart

Note: Please be very precise with the Key:

Code:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

**johnb35** · 09-21-2009, 08:43 PM

Reboot your computer and go into the bios to see if the bios even recognized the drive. If it don't then you have a bad drive or bad or loose data cable. if it does then you can continue troubleshooting why its not appearing in My Computer and Device manager( usually deleting the upper and lower filters will resolve the issue)

09-21-2009, 11:16 AM	#1 (permalink)
matty6660 Bronze Member Join Date: Aug 2009 Location: Isle of Wight, UK Age: 16 Posts: 54	DVD-Drive is not recognised...? Ok I'm trying to put in my vista HP upgrade disc in my DVD drive and I can hear it spinning but nothing happens. The DVD drive doesn't appear in My Computer or the Device Manager. What should I do?

09-21-2009, 02:16 PM	#6 (permalink)
kimsland Platinum Member Join Date: Sep 2009 Posts: 882	On some Vista machines the Upperfilters or Lowerfilters may be missing If removing the Lowerfilters (and then restarting) did not fix the fault, go back to Registry and create a new UpperFilters folder by right-clicking and selecting New > Multi-String Value. Then name it UpperFilters And then Restart Note: Please be very precise with the Key: Code: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

09-21-2009, 08:43 PM	#7 (permalink)
johnb35 Moderator Join Date: Sep 2005 Location: Near Joliet Illinois Age: 39 Posts: 3,644	Reboot your computer and go into the bios to see if the bios even recognized the drive. If it don't then you have a bad drive or bad or loose data cable. if it does then you can continue troubleshooting why its not appearing in My Computer and Device manager( usually deleting the upper and lower filters will resolve the issue) __________________ Motherboard - Gigabyte GA-EP45-UD3R CPU - E8400 Memory - 2GB Corsair XMS2 (2x 1gb) Graphics - ATI HD3870 Hard Drives - 250GB Seagate DVD Drive - Lite-On DVD Burner - Lite-On Power Supply - Rosewill RP600V2-S-SL 600W 22" Acer widescreen AL2216WBD

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09-21-2009, 11:21 AM	#2 (permalink)
kimsland Platinum Member Join Date: Sep 2009 Posts: 882	please follow these MS steps at removing the upper and Lower Filters: http://support.microsoft.com/kb/929461/en-us

09-21-2009, 11:36 AM	#3 (permalink)
matty6660 Bronze Member Join Date: Aug 2009 Location: Isle of Wight, UK Age: 16 Posts: 54	Will try that.

09-21-2009, 11:40 AM	#4 (permalink)
kimsland Platinum Member Join Date: Sep 2009 Posts: 882	Make sure to restart after removing the filters In case that doesn't work, you may actually have Malware (Virus; Trojan; Spyware etc) on your system Have a look at "This Guide" and run a few of the scans

09-21-2009, 11:50 AM	#5 (permalink)
matty6660 Bronze Member Join Date: Aug 2009 Location: Isle of Wight, UK Age: 16 Posts: 54	Got a problem: I'm in the Registry Editor but that guide says 'on the right pane, right click UpperFilters then click delete. But where is UpperFilters?