Phone and Modem options won't open

Matthew Sherlock · 10-16-2009, 05:08 AM

I click on Phone and Modem options and nothing happens... no hour glass or anything... why? Sometimes it does open but It's literally about 15 - 20 minutes after I clicked on it.

Anyone know why it is so slow and why nothing happens until 20 minutes later?

Please help.

**johnb35** · 10-16-2009, 06:22 PM

Have you ran any virus or malware scans lately?

Matthew Sherlock · 10-19-2009, 05:02 AM

Quote:

Originally Posted by johnb35

Have you ran any virus or malware scans lately?

No. The computer I'm talking about isn't even connected to the internet.

**johnb35** · 10-19-2009, 09:36 PM

It could be that, that part of windows is corrupt and you need to do a repair install of the OS.

Forgive me for asking but, if the system isn't connected to the internet, why do you need access to the phone and modem options? Are you using the computer for faxing?

Matthew Sherlock · 10-20-2009, 01:54 AM

Quote:

Originally Posted by johnb35

It could be that, that part of windows is corrupt and you need to do a repair install of the OS.

Forgive me for asking but, if the system isn't connected to the internet, why do you need access to the phone and modem options? Are you using the computer for faxing?

No probs. No, I'm trying to get it connected to the internet.

Quote:

Originally Posted by Matthew Sherlock

I cannot connect to the internet on my laptop (toshiba qosmio g30) using a 3 mobile broadband modem for some reason.

When I click connect, after a while I get the error message: 797 (A connection to the remote computer could not be established because the modem was not found or was busy.)

I've seen somewhere on another forum that I might need to go into Phone and Modem options and remove the instances of the modem and reinstall it or something like that... But now Phone and Modem options won't open.

I might try do a repair like you said.

**johnb35** · 10-20-2009, 01:59 AM

I take it you are using dial up internet? I'm just making sure...

ukulele_ninja · 10-20-2009, 01:59 AM

Go to 'my computer' right click it and go to properties. Then look in the 'device manager' section and see if anything has an exclamation mark or says it is not active. It could just need an updated driver too.

Matthew Sherlock · 10-20-2009, 02:53 AM

Quote:

Originally Posted by johnb35

I take it you are using dial up internet? I'm just making sure...

Well at the moment I'm at an internet cafe. I don't have dial up, I just have a Mobile Broadband USB modem.

**johnb35** · 10-20-2009, 02:58 AM

Then you won't need to go into phone or modem options to access that. That will all be configured under its own program or network connections.

Matthew Sherlock · 10-21-2009, 12:08 PM

Quote:

Originally Posted by ukulele_ninja

Go to 'my computer' right click it and go to properties. Then look in the 'device manager' section and see if anything has an exclamation mark or says it is not active. It could just need an updated driver too.

Hey, Ninja guy.

I've checked that and It all seems to be fine. I think I just might need to do a repair. I've been having porblems since I first got the computer, .dll files missing and stuff like that. The computer was one of the ones on display in the shop so it wasn't exactly brand new.

10-16-2009, 05:08 AM	#1 (permalink)
Matthew Sherlock New Member Join Date: Oct 2009 Location: Melbourne Australia Posts: 8	Phone and Modem options won't open I click on Phone and Modem options and nothing happens... no hour glass or anything... why? Sometimes it does open but It's literally about 15 - 20 minutes after I clicked on it. Anyone know why it is so slow and why nothing happens until 20 minutes later? Please help.

10-16-2009, 06:22 PM	#2 (permalink)
johnb35 Moderator Join Date: Sep 2005 Location: Near Joliet Illinois Age: 39 Posts: 3,630	Have you ran any virus or malware scans lately? __________________ Motherboard - Gigabyte GA-EP45-UD3R CPU - E8400 Memory - 2GB Corsair XMS2 (2x 1gb) Graphics - ATI HD3870 Hard Drives - 250GB Seagate DVD Drive - Lite-On DVD Burner - Lite-On Power Supply - Rosewill RP600V2-S-SL 600W 22" Acer widescreen AL2216WBD

10-19-2009, 09:36 PM	#4 (permalink)
johnb35 Moderator Join Date: Sep 2005 Location: Near Joliet Illinois Age: 39 Posts: 3,630	It could be that, that part of windows is corrupt and you need to do a repair install of the OS. Forgive me for asking but, if the system isn't connected to the internet, why do you need access to the phone and modem options? Are you using the computer for faxing? __________________ Motherboard - Gigabyte GA-EP45-UD3R CPU - E8400 Memory - 2GB Corsair XMS2 (2x 1gb) Graphics - ATI HD3870 Hard Drives - 250GB Seagate DVD Drive - Lite-On DVD Burner - Lite-On Power Supply - Rosewill RP600V2-S-SL 600W 22" Acer widescreen AL2216WBD

10-20-2009, 01:59 AM	#6 (permalink)
johnb35 Moderator Join Date: Sep 2005 Location: Near Joliet Illinois Age: 39 Posts: 3,630	I take it you are using dial up internet? I'm just making sure... __________________ Motherboard - Gigabyte GA-EP45-UD3R CPU - E8400 Memory - 2GB Corsair XMS2 (2x 1gb) Graphics - ATI HD3870 Hard Drives - 250GB Seagate DVD Drive - Lite-On DVD Burner - Lite-On Power Supply - Rosewill RP600V2-S-SL 600W 22" Acer widescreen AL2216WBD

10-20-2009, 01:59 AM	#7 (permalink)
ukulele_ninja VIP Member Join Date: Jul 2007 Location: Ohio Age: 23 Posts: 4,197	Go to 'my computer' right click it and go to properties. Then look in the 'device manager' section and see if anything has an exclamation mark or says it is not active. It could just need an updated driver too. __________________ http://raptr.com/badge/7183de702f2e4...bbc43e0/fs.png

10-20-2009, 02:58 AM	#9 (permalink)
johnb35 Moderator Join Date: Sep 2005 Location: Near Joliet Illinois Age: 39 Posts: 3,630	Then you won't need to go into phone or modem options to access that. That will all be configured under its own program or network connections. __________________ Motherboard - Gigabyte GA-EP45-UD3R CPU - E8400 Memory - 2GB Corsair XMS2 (2x 1gb) Graphics - ATI HD3870 Hard Drives - 250GB Seagate DVD Drive - Lite-On DVD Burner - Lite-On Power Supply - Rosewill RP600V2-S-SL 600W 22" Acer widescreen AL2216WBD

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