Norton Antivirus Wont Delete Files

polaris500ho4x4 · 07-03-2005, 04:40 AM

OK my norton finds Ad-aware based files and says there at risk and needs to be deleted, and when i click on delete the next phase says that the delete has failed.... Whats wrong

TheChef · 07-03-2005, 04:44 AM

Are you sure that the file that you are trying to delete is not being used by Windows. Windows will not allow a file in use to be deleted, for good reason.

polaris500ho4x4 · 07-03-2005, 04:45 AM

well i can tell you the file name... its ad-aware based so im not sure myself

polaris500ho4x4 · 07-03-2005, 04:52 AM

another thing... if i search for the file under my computers search window it wont find the file either

polaris500ho4x4 · 07-03-2005, 05:01 AM

C:\WINDOWS\system32\wkrqihr.exe
C:\WINDOWS\system32\wkrqihraeg05.dll

These files are an Adaware threat

penguinrusty · 07-03-2005, 06:14 AM

I had the same thing on my compy. Start the computer in safe mode and delte them manually.

polaris500ho4x4 · 07-03-2005, 07:43 AM

Quote:

Originally Posted by penguinrusty

I had the same thing on my compy. Start the computer in safe mode and delte them manually.

how do i do this... my search wont find the files... i know how to start up in safe mode but how do i delete the files manually when i cant find them

penguinrusty · 07-04-2005, 09:02 PM

C:\WINDOWS\system32\wkrqihr.exe
C:\WINDOWS\system32\wkrqihraeg05.dll
Ok. Start in safe mode, then open up the C drive, then look for a folder labeled WINDOWS. In that folder, there is another folder named system32. Inside that folder, look fo the files wkrquhr.exe and weqihraeg05.dll. The names should be in alphabetical order. Simply delete them. Then restart your computer.

polaris500ho4x4 · 07-05-2005, 12:03 AM

Ok ill try that... thanks alot for the help penguinrusty

polaris500ho4x4 · 07-05-2005, 07:29 AM

i can see why my norton antivirus wont delete the files... i cant find the files to delete... so how does norton find the file???

07-03-2005, 04:40 AM	#1 (permalink)
polaris500ho4x4 Bronze Member Join Date: Jun 2005 Posts: 35	Norton Antivirus Wont Delete Files OK my norton finds Ad-aware based files and says there at risk and needs to be deleted, and when i click on delete the next phase says that the delete has failed.... Whats wrong

07-03-2005, 04:44 AM	#2 (permalink)
TheChef Diamond Member Join Date: Aug 2004 Location: New York Age: 17 Posts: 1,383	Are you sure that the file that you are trying to delete is not being used by Windows. Windows will not allow a file in use to be deleted, for good reason. __________________ Athlon 64 3000+ Venice -- MSI K8N Neo4 Platinum Asus nVidia GeForce 6600 -- Corsair ValueSelect 1024mb Seagate 120GB Barracuda -- Xoxide X-Clear Case FOR SALE http://www.computerforum.com/47630-fs-a64-3000-6600-1gb-ram-w-stuff.html http://video.google.com/videosearch?q=mzvideos

07-03-2005, 06:14 AM	#6 (permalink)
penguinrusty Platinum Member Join Date: Jan 2005 Location: Grass Valley, CA Age: 17 Posts: 577	I had the same thing on my compy. Start the computer in safe mode and delte them manually. __________________ "Weighing in at an extremely portable 42 pounds (lbs) is the Lappy 486. Finally, a computer for your lap. By Compy." -StrongBad AMD Athlon 64 4800+ X2 DFI LANParty NF4 SLI-DR 2gb Geil Value RAM Maxtor 160gb SATA hdd Hiper Type-R 550 watt PSU Aopen DVD burner ATI X1800XT

07-04-2005, 09:02 PM	#8 (permalink)
penguinrusty Platinum Member Join Date: Jan 2005 Location: Grass Valley, CA Age: 17 Posts: 577	C:\WINDOWS\system32\wkrqihr.exe C:\WINDOWS\system32\wkrqihraeg05.dll Ok. Start in safe mode, then open up the C drive, then look for a folder labeled WINDOWS. In that folder, there is another folder named system32. Inside that folder, look fo the files wkrquhr.exe and weqihraeg05.dll. The names should be in alphabetical order. Simply delete them. Then restart your computer. __________________ "Weighing in at an extremely portable 42 pounds (lbs) is the Lappy 486. Finally, a computer for your lap. By Compy." -StrongBad AMD Athlon 64 4800+ X2 DFI LANParty NF4 SLI-DR 2gb Geil Value RAM Maxtor 160gb SATA hdd Hiper Type-R 550 watt PSU Aopen DVD burner ATI X1800XT

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07-03-2005, 04:45 AM	#3 (permalink)
polaris500ho4x4 Bronze Member Join Date: Jun 2005 Posts: 35	well i can tell you the file name... its ad-aware based so im not sure myself

07-03-2005, 04:52 AM	#4 (permalink)
polaris500ho4x4 Bronze Member Join Date: Jun 2005 Posts: 35	another thing... if i search for the file under my computers search window it wont find the file either

07-03-2005, 05:01 AM	#5 (permalink)
polaris500ho4x4 Bronze Member Join Date: Jun 2005 Posts: 35	C:\WINDOWS\system32\wkrqihr.exe C:\WINDOWS\system32\wkrqihraeg05.dll These files are an Adaware threat

07-05-2005, 12:03 AM	#9 (permalink)
polaris500ho4x4 Bronze Member Join Date: Jun 2005 Posts: 35	Ok ill try that... thanks alot for the help penguinrusty

07-05-2005, 07:29 AM	#10 (permalink)
polaris500ho4x4 Bronze Member Join Date: Jun 2005 Posts: 35	i can see why my norton antivirus wont delete the files... i cant find the files to delete... so how does norton find the file???