Big laptop problem (for me)

Mr. Apple · 10-31-2009, 06:49 PM

Hi,

Recently my laptop starts to hibernate/shut down randomly, which is really annoying. I saw on web that lots of ppl have same problem, but in addition to theirs, my problem includes:

-it is certain that it's not over heating, because once it hibernates randomly, I went away for about 30 minutes to let it cool, then as soon as I turn it off, it IMMEDIATELY goes into hibernation again! without me even seeing the enter password screen!

-I have my laptop plugged into mains all the time

-I tried disabling hibernation through power option, but it still happens. when I can turn laptop back on, I found that the "Enable hibernation" box is magically checked!

-I reinstalled window xp about half a month ago, with updates and anti-virus. but this never ever have happened b4 I reinstalled the OS

-the case of "it hibernates as soon as it is turned on" has happened serveral times

-I use AVG anti-virus, and it detects no malware (however, I can not guaranteer there is absolutely no malware in my laptop)

-Once, it did not even hibernate, it just goes off instantly: as if I unplugged the mains and battery!

I use an almost 5 year old laptop. model: LGW4 (I know it's not a good one, but I still dont think it should hibernate randomly)

If anyone can suggest anything helpful, it will be very VERY much appreciated

EDIT: could there be a problem in registry? Or something to do with the hiberfil.sys? Coz I ran a search and cant find hiberfil.sys in my C: drive

Just in case it matters, here is my HijackThis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:43:05, on 01/11/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\LG Software\Battery Miser 2005\batterymiser.exe
C:\Program Files\LG Software\On Screen Display\Hotkey.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 172.16.1.9:8080
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [batterymiser] "C:\Program Files\LG Software\Battery Miser 2005\batterymiser.exe"
O4 - HKLM\..\Run: [KeybdUtility] "C:\Program Files\LG Software\On Screen Display\Hotkey.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/webgames/popcaploader_v10.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 5831 bytes

tommo2 · 11-01-2009, 10:57 AM

Are you sure it is actually hibernating??
If it is just shutting off it is probably a loose connection/ short circuit somewhere.
My laptop started doing just that last year, I got worse till eventually it would turn off as soon as it was moved/touched. I removed one of the RAM chips (i have 2 ram slots) and all was okay.
I replaced it with good RAM and the problem returned. Conclusion: the RAM slot had a loose connection or something which caused the laptop to shut off as soon as connection was lost.
I have seen another computer which does the same, but canot find where the fault is. I think the laptop will basically shut itself down in the event something becomes disconnected.
Try disconnecting different components (like RAM) etc, and see does it still happen. Also, the wires going to the screen can develop breaks/short circuits due to being moved constantly. Disconnect the screen from the motherboard and see will it start up and stay on.
Also, try with keyboard/mousepad disconnected. Wireless card, etc.
Basically, disconnect everything you can that will still allow the pc to boot up. Disconnect one at a time.

Note: If, for example, you find that the problem does not happen with the keyboard disconnected. this does not mean simply replacing the keyboard will fix the problem. It could be a loose connection/dry solder joint on the motherboard in the circuit path supplying the keyboard. Just be warned before you spend loads of cash on a new part which may not fix the problem.

Hope I helped.

Mr. Apple · 11-01-2009, 05:37 PM

Sometimes it hibernates, sometimes it just blacks out suddenly, sometimes a message shows up, saying "Preparing to hibernate", but the message stays for less than a second and the computer black out suddenly.

Also, this is a laptop, so it will be more difficult to take it apart component by component, so I will use that if all other possible solutions dont work. But thanks for the suggestion

10-31-2009, 06:49 PM	#1 (permalink)
Mr. Apple New Member Join Date: Oct 2009 Posts: 2	Big laptop problem (for me) Hi, Recently my laptop starts to hibernate/shut down randomly, which is really annoying. I saw on web that lots of ppl have same problem, but in addition to theirs, my problem includes: -it is certain that it's not over heating, because once it hibernates randomly, I went away for about 30 minutes to let it cool, then as soon as I turn it off, it IMMEDIATELY goes into hibernation again! without me even seeing the enter password screen! -I have my laptop plugged into mains all the time -I tried disabling hibernation through power option, but it still happens. when I can turn laptop back on, I found that the "Enable hibernation" box is magically checked! -I reinstalled window xp about half a month ago, with updates and anti-virus. but this never ever have happened b4 I reinstalled the OS -the case of "it hibernates as soon as it is turned on" has happened serveral times -I use AVG anti-virus, and it detects no malware (however, I can not guaranteer there is absolutely no malware in my laptop) -Once, it did not even hibernate, it just goes off instantly: as if I unplugged the mains and battery! I use an almost 5 year old laptop. model: LGW4 (I know it's not a good one, but I still dont think it should hibernate randomly) If anyone can suggest anything helpful, it will be very VERY much appreciated EDIT: could there be a problem in registry? Or something to do with the hiberfil.sys? Coz I ran a search and cant find hiberfil.sys in my C: drive Just in case it matters, here is my HijackThis log Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 17:43:05, on 01/11/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\AVG\AVG9\avgchsvx.exe C:\Program Files\AVG\AVG9\avgrsx.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\AVG\AVG9\avgwdsvc.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\AVG\AVG9\avgemc.exe C:\Program Files\AVG\AVG9\avgnsx.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\RTHDCPL.EXE C:\Program Files\LG Software\Battery Miser 2005\batterymiser.exe C:\Program Files\LG Software\On Screen Display\Hotkey.exe C:\WINDOWS\AGRSMMSG.exe C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\PROGRA~1\AVG\AVG9\avgtray.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\system32\igfxsrvc.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 172.16.1.9:8080 R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [batterymiser] "C:\Program Files\LG Software\Battery Miser 2005\batterymiser.exe" O4 - HKLM\..\Run: [KeybdUtility] "C:\Program Files\LG Software\On Screen Display\Hotkey.exe" O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/webgames/popcaploader_v10.cab O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe -- End of file - 5831 bytes Last edited by Mr. Apple; 10-31-2009 at 07:44 PM.

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11-01-2009, 10:57 AM	#2 (permalink)
tommo2 New Member Join Date: Aug 2007 Posts: 11	Are you sure it is actually hibernating?? If it is just shutting off it is probably a loose connection/ short circuit somewhere. My laptop started doing just that last year, I got worse till eventually it would turn off as soon as it was moved/touched. I removed one of the RAM chips (i have 2 ram slots) and all was okay. I replaced it with good RAM and the problem returned. Conclusion: the RAM slot had a loose connection or something which caused the laptop to shut off as soon as connection was lost. I have seen another computer which does the same, but canot find where the fault is. I think the laptop will basically shut itself down in the event something becomes disconnected. Try disconnecting different components (like RAM) etc, and see does it still happen. Also, the wires going to the screen can develop breaks/short circuits due to being moved constantly. Disconnect the screen from the motherboard and see will it start up and stay on. Also, try with keyboard/mousepad disconnected. Wireless card, etc. Basically, disconnect everything you can that will still allow the pc to boot up. Disconnect one at a time. Note: If, for example, you find that the problem does not happen with the keyboard disconnected. this does not mean simply replacing the keyboard will fix the problem. It could be a loose connection/dry solder joint on the motherboard in the circuit path supplying the keyboard. Just be warned before you spend loads of cash on a new part which may not fix the problem. Hope I helped.

11-01-2009, 05:37 PM	#3 (permalink)
Mr. Apple New Member Join Date: Oct 2009 Posts: 2	Sometimes it hibernates, sometimes it just blacks out suddenly, sometimes a message shows up, saying "Preparing to hibernate", but the message stays for less than a second and the computer black out suddenly. Also, this is a laptop, so it will be more difficult to take it apart component by component, so I will use that if all other possible solutions dont work. But thanks for the suggestion