Having scanner installation issues!

gmpilot · 07-07-2005, 06:36 AM

I just grabbed a hp scanjet 7400c that was at the office , and I'm trying to hook it up to my home computer. I found the driver, installed it, followed the directions, and when I run the hp precisionscan pro program that it installs, it never recognizes the scanner. It says "Sorry, scanner could not be initalized. (Scanner not found.) The weird thing is it was working at the office, and it seems like it should be in working order...what to do?

691175002 · 07-07-2005, 06:41 AM

Does the office and your pc use the same operating system?

gmpilot · 07-07-2005, 07:08 AM

Yes, both xp pro.

691175002 · 07-07-2005, 08:40 PM

Have you tried plugging it in different ports. Sometimes the usb ports on the front of the case don't work properly.

gmpilot · 07-07-2005, 09:33 PM

I tried moving it to the back, and it still didn't work.. I mean, I have my mouse plugged into the front of the case ports.

691175002 · 07-07-2005, 10:02 PM

One last question I have is if both computers have the same service pack. You could also try to download the newest drivers from the internet:
http://h10025.www1.hp.com/ewfrf/wc/s...&lang=en&cc=us
Thats all I can think of so if anyone else can add their 2 cents it would be nice.

MyCattMaxx · 07-14-2005, 06:13 AM

I have on of those at the office. You MUST install the software BEFORE hooking up the scanner.

MyCattMaxx · 07-14-2005, 06:17 AM

or try http://h10025.www1.hp.com/ewfrf/wc/d...cname=bps05676

07-07-2005, 06:36 AM	#1 (permalink)
gmpilot New Member Join Date: Jun 2005 Posts: 9	Having scanner installation issues! I just grabbed a hp scanjet 7400c that was at the office , and I'm trying to hook it up to my home computer. I found the driver, installed it, followed the directions, and when I run the hp precisionscan pro program that it installs, it never recognizes the scanner. It says "Sorry, scanner could not be initalized. (Scanner not found.) The weird thing is it was working at the office, and it seems like it should be in working order...what to do?

07-07-2005, 06:41 AM	#2 (permalink)
691175002 Gold Member Join Date: Mar 2005 Location: Calgary, Canada Age: 18 Posts: 376	Does the office and your pc use the same operating system? __________________

07-07-2005, 08:40 PM	#4 (permalink)
691175002 Gold Member Join Date: Mar 2005 Location: Calgary, Canada Age: 18 Posts: 376	Have you tried plugging it in different ports. Sometimes the usb ports on the front of the case don't work properly. __________________

07-07-2005, 09:33 PM	#5 (permalink)
gmpilot New Member Join Date: Jun 2005 Posts: 9	I tried moving it to the back, and it still didn't work.. I mean, I have my mouse plugged into the front of the case ports. Last edited by gmpilot; 07-07-2005 at 09:55 PM.

07-07-2005, 10:02 PM	#6 (permalink)
691175002 Gold Member Join Date: Mar 2005 Location: Calgary, Canada Age: 18 Posts: 376	One last question I have is if both computers have the same service pack. You could also try to download the newest drivers from the internet: http://h10025.www1.hp.com/ewfrf/wc/s...&lang=en&cc=us Thats all I can think of so if anyone else can add their 2 cents it would be nice. __________________

07-07-2005, 07:08 AM	#3 (permalink)
gmpilot New Member Join Date: Jun 2005 Posts: 9	Yes, both xp pro.

07-14-2005, 06:13 AM	#7 (permalink)
MyCattMaxx Platinum Member Join Date: Jun 2005 Location: 127.0.0.1 Posts: 701	I have on of those at the office. You MUST install the software BEFORE hooking up the scanner. __________________ Hey Buddy, Can you spare a mouse?

07-14-2005, 06:17 AM	#8 (permalink)
MyCattMaxx Platinum Member Join Date: Jun 2005 Location: 127.0.0.1 Posts: 701	or try http://h10025.www1.hp.com/ewfrf/wc/d...cname=bps05676 __________________ Hey Buddy, Can you spare a mouse?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode