Thee Ox

Hi All,

This is what I get when I try to start Norton by clicking on the Norton Icon, and nothing happenes.

Can anyone please help?

Thanks!,
Thee

johnb35

Did you by chance to a system restore prior to this?

__________________
MB - Gigabyte 970A-UD3 || CPU - FX8350|| PSU - Corsair CMPSU-650TX 650W || Memory - Corsair Vengeance 8GB (2 x 4GB) DDR3 1600 || GPU - Sapphire HD6870 1GB || HDD's - 500GB SATA III WD Caviar Black, 64gb SATA III Crucial SSD, 120GB Corsair Force 3 SSD|| Monitor - ASUS VE278Q Black 27" 1920x1080 2ms Full HD HDMI LED Backlight || OS - Dual boot XP and 7 || Case - Cooler Master HAF 912 || Cpu cooler - CM Hyper 212 Plus

Thee Ox

No I didnt cause I di not want to drag the virus with me thru time should the virus be burried in the SR!!

Can you help??
Thanks
Thee

johnb35

So you were or are infected? If so, then start by doing this.

Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log

__________________
MB - Gigabyte 970A-UD3 || CPU - FX8350|| PSU - Corsair CMPSU-650TX 650W || Memory - Corsair Vengeance 8GB (2 x 4GB) DDR3 1600 || GPU - Sapphire HD6870 1GB || HDD's - 500GB SATA III WD Caviar Black, 64gb SATA III Crucial SSD, 120GB Corsair Force 3 SSD|| Monitor - ASUS VE278Q Black 27" 1920x1080 2ms Full HD HDMI LED Backlight || OS - Dual boot XP and 7 || Case - Cooler Master HAF 912 || Cpu cooler - CM Hyper 212 Plus