tbtkdz

Hi, I've followed your instructions and didn't find a printer, but!...My printer is connected, it's installed, and it's the one that I've been using since more than a year. It's just that when I wanted to install the scanner, I disconnected it and connected the scanner in the same port. But then, when I connected it back, that problem happened.
Now when I click on "control panel" and then on "printers and faxes", the program doesn't respond at all and keep searching for ages, then I had to quit and start from the begining.

apj101

tbtkdz, please keep one converstation to one thread it is hard to follow you discussion if it is scattered over several threads

are you still having problems with the spooler dieing on startup. If so try the following

1. Start the computer in Safe mode.

For additional information about starting your computer in Safe mode, click Start, click Help and Support, type safe mode in the Search box, press ENTER, and then click the Start Windows in Safe mode topic.


2. Start Windows Explorer, and then delete all files and folders in the following two folders:

• c:\windows\system32\spool\printers
• c:\windows\system32\spool\drivers\w32x86


3. Click Start, click Run, type regedit in the Open box, and then press ENTER.


4. Navigate to and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environment\Windows NT x86
View the list of subkeys. There should be only the following subkeys:
• Drivers
• Print Processors


5. If there are any keys other than those listed in step 4, follow these steps:
a. On the File menu, click Export.
b. In the File Name box, type a descriptive name for this key -- for example, type WindowsNTx86regkey -- and then click Save.

You can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environment\Windows NT x86 registry key to restore the key if you experience any problems after you complete this procedure.
c. Delete all keys other than those listed in step 4 .


6. Navigate to and then click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:
• BJ Language Monitor
• Local Port
• PJL Language Monitor
• Standard TCP/IP Port
• USB Monitor


7. If there are any keys other than those listed in step 6, follow these steps:
a. On the File menu, click Export.
b. In the File Name box, type a descriptive name for this key -- for example, type WindowsNTx86regkey -- and then click Save.

You can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors registry key to restore the key if you experience any problems after you complete this procedure.
c. Delete all keys other than those listed in step 6.


8. Disconnect the printer cable from the computer, and then restart the computer.


9. Reconnect the printer cable to the computer, install the printer according to the manufacturer's installation instructions, and then try to print a test page.

__________________
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tbtkdz

apj101...you really are genious, you got me my printer back!!! thanks a lot.