problem after downloading upgrade from microsoft

amandajay · 08-11-2005, 01:02 AM

Hello all , first time user of this forum. Wonder if anybody at all can help with the following/ or if anyone else has experienced this please respond.

Have windows XP installed on my laptop, only had it 14 months. Went on upgrades section of microsoft website on saturday 6th Aug at approx 16.00 hrs. The site had been updated since the last time I had used this facility and stated that it had to scan the computer to verify the microsoft software before it let us add the jpgrade/search for available upgrades. after this, it came up one available upgrade to do with outlook express. I duly made this upgrade with no problems but since this, have been unablt to reboot the computer.

I have tried everything I can think of to rectify this problem and am now stuck- what next? short of completley wiping the harddisk and starting from scratch (which I am loathed to do) I don't think I can fix this - please help! I have detailed below what I have already done in case this helps anyone......thank-u in advance!

I have managed to start up the laptop in safe mode and run through all the steps inthe help and support section from the start up menu, basically nothing it suggested helped. I alse tried to use the last known good configuration, and went back the last 2 dates to beginning july, (before upgrade made) this also made no difference. and I have unplugged all external hardware in case this was to do with the problem (eg.modem & printer) hence I am emailing from work. Sorry such a long message but wanted to put everything which may help some computer genius out there!

alanuofm · 08-11-2005, 03:10 AM

have you tried running any virus/spyware applications in safemode?

housecall.trendmicro.com

amandajay · 08-11-2005, 03:16 AM

yes, have ran through virus check (Norton) and it comes up with no viruses/spyware detected. I can only think that it must be something to do with the windows upgrade

alanuofm · 08-11-2005, 03:18 AM

that could be a possibly. maybe someone else can think of another option. but since you rolled it back it should undo the service pack 2 doesnt it?

amandajay · 08-11-2005, 03:31 AM

not sure what you mean (sorry to be a bit thick)...when I tried to use last known good configuration, the laptop still wouldnt boot up correctly, only in safe mode. have you come across any other problem with this particular upgrade? i thought it was good practice to check windows for upgrades regularly, but wish I hadn't now

**DCIScouts** · 08-11-2005, 03:38 AM

Have you tried completely getting rid of Outlook Express (which I'm a fan of anyway

), and reinstalling it without that update? Hopefully that should rectify the problem, unless that file is used by more programs than just OE...

amandajay · 08-11-2005, 03:45 AM

how do I go about just removing OE? also, as the laptop was bought new, all of the software was preinstalled. It sounds like a good idea in principle to just get rid of OE (I don't use it anyhow) although would windows run ok without it?

**DCIScouts** · 08-11-2005, 03:56 AM

Yes, in fact OE is a very convenient back door for viruses, and various other things to come in through your e-mail. OE opens the e-mail and all attachments without scanning the attachment, so if there's a virus, bingo! you've just won the screw your computer over game!!! Anyway, back on topic, I beleive that it is listed under the Add/Remove Programs in the Control Panel. Go in there and remove it...

Computer_Junkie · 08-11-2005, 04:18 AM

Ok i have done some looking into this and it doesn't appear to be that easy as add/remove programs this is what i came accross and hope that this helps!

Remove Outlook Express

it will be harder to remove since it is bundled in with the Win XP installation disk and is not an option for instaling, but i am not to sure so if you want to go this route then here you go!!!!!!!!

good luck

amandajay · 08-11-2005, 05:44 AM

if you realy think that it is worth trying, then I'll have a go in removing it...although I have never used it to email out or to access any messages. Perhaps is's just coincidence and the fault has absolutley nothing to do with the upgrade, but i was sure it would be something to do with it.......I guess I was hoping you guys had come across other problems with this particular upgrade and there was a really easy way to put things right! I'll definatley log back on later on tonight with the specific error message to see if that sheds any light on the matter....thanks though for all feedback

08-11-2005, 01:02 AM	#1 (permalink)
amandajay New Member Join Date: Aug 2005 Posts: 6	problem after downloading upgrade from microsoft Hello all , first time user of this forum. Wonder if anybody at all can help with the following/ or if anyone else has experienced this please respond. Have windows XP installed on my laptop, only had it 14 months. Went on upgrades section of microsoft website on saturday 6th Aug at approx 16.00 hrs. The site had been updated since the last time I had used this facility and stated that it had to scan the computer to verify the microsoft software before it let us add the jpgrade/search for available upgrades. after this, it came up one available upgrade to do with outlook express. I duly made this upgrade with no problems but since this, have been unablt to reboot the computer. I have tried everything I can think of to rectify this problem and am now stuck- what next? short of completley wiping the harddisk and starting from scratch (which I am loathed to do) I don't think I can fix this - please help! I have detailed below what I have already done in case this helps anyone......thank-u in advance! I have managed to start up the laptop in safe mode and run through all the steps inthe help and support section from the start up menu, basically nothing it suggested helped. I alse tried to use the last known good configuration, and went back the last 2 dates to beginning july, (before upgrade made) this also made no difference. and I have unplugged all external hardware in case this was to do with the problem (eg.modem & printer) hence I am emailing from work. Sorry such a long message but wanted to put everything which may help some computer genius out there!

08-11-2005, 04:18 AM	#9 (permalink)
Computer_Junkie New Member Join Date: Jul 2005 Location: Toronto Posts: 13	Ok i have done some looking into this and it doesn't appear to be that easy as add/remove programs this is what i came accross and hope that this helps! Remove Outlook Express it will be harder to remove since it is bundled in with the Win XP installation disk and is not an option for instaling, but i am not to sure so if you want to go this route then here you go!!!!!!!! good luck __________________ Acer Aspire 1690 Microsoft® Windows® XP Home Edition SP2 Intel® Pentium® M Processor 715 (2MB L2 cache, 1.50GHz, 400MHz FSB) 512MB (256/256) DDR2 533 SDRAM 80GB hard drive integrated DVD-Dual drive (DVD+/-RW) 15.4" WXGA (1280 x 800) TFT display with Acer® CrystalBrite Technology Intel® Graphics Media Accelerator 900 802.11b/g WLAN, 10/100 LAN, V.92 modem PCI Express Creative I-Trigue 2200 speakers Logitech media wireless opitical mouse 10 button w/scroll

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08-11-2005, 03:10 AM	#2 (permalink)
alanuofm Diamond Member Join Date: Jun 2005 Posts: 1,630	have you tried running any virus/spyware applications in safemode? housecall.trendmicro.com

08-11-2005, 03:16 AM	#3 (permalink)
amandajay New Member Join Date: Aug 2005 Posts: 6	yes, have ran through virus check (Norton) and it comes up with no viruses/spyware detected. I can only think that it must be something to do with the windows upgrade

08-11-2005, 03:18 AM	#4 (permalink)
alanuofm Diamond Member Join Date: Jun 2005 Posts: 1,630	that could be a possibly. maybe someone else can think of another option. but since you rolled it back it should undo the service pack 2 doesnt it?

08-11-2005, 03:31 AM	#5 (permalink)
amandajay New Member Join Date: Aug 2005 Posts: 6	not sure what you mean (sorry to be a bit thick)...when I tried to use last known good configuration, the laptop still wouldnt boot up correctly, only in safe mode. have you come across any other problem with this particular upgrade? i thought it was good practice to check windows for upgrades regularly, but wish I hadn't now

08-11-2005, 03:38 AM	#6 (permalink)
DCIScouts Super Moderator Join Date: Jun 2005 Location: Kalamazoo, Michigan, USA Age: 25 Posts: 5,049	Have you tried completely getting rid of Outlook Express (which I'm a fan of anyway ), and reinstalling it without that update? Hopefully that should rectify the problem, unless that file is used by more programs than just OE...

08-11-2005, 03:45 AM	#7 (permalink)
amandajay New Member Join Date: Aug 2005 Posts: 6	how do I go about just removing OE? also, as the laptop was bought new, all of the software was preinstalled. It sounds like a good idea in principle to just get rid of OE (I don't use it anyhow) although would windows run ok without it?

08-11-2005, 03:56 AM	#8 (permalink)
DCIScouts Super Moderator Join Date: Jun 2005 Location: Kalamazoo, Michigan, USA Age: 25 Posts: 5,049	Yes, in fact OE is a very convenient back door for viruses, and various other things to come in through your e-mail. OE opens the e-mail and all attachments without scanning the attachment, so if there's a virus, bingo! you've just won the screw your computer over game!!! Anyway, back on topic, I beleive that it is listed under the Add/Remove Programs in the Control Panel. Go in there and remove it...

08-11-2005, 05:44 AM	#10 (permalink)
amandajay New Member Join Date: Aug 2005 Posts: 6	if you realy think that it is worth trying, then I'll have a go in removing it...although I have never used it to email out or to access any messages. Perhaps is's just coincidence and the fault has absolutley nothing to do with the upgrade, but i was sure it would be something to do with it.......I guess I was hoping you guys had come across other problems with this particular upgrade and there was a really easy way to put things right! I'll definatley log back on later on tonight with the specific error message to see if that sheds any light on the matter....thanks though for all feedback