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Old 08-19-2005, 09:10 PM   #1 (permalink)
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Lorand's Avatar
 
Join Date: Dec 2003
Location: Bucharest
Age: 41
Posts: 3,042
Angry Canon scanner driver won't install

Please help me out quickly on this one, I have to scan a lot in this weekend with my company's scanner just bought home.
The problem is that during installing the driver, the hardware wizard tells me that there was a problem: "The class installer has denied the request to install or upgrade this device" and I can't use the scanner.

Here are some more info:
- scanner model: Canon LiDE 30
- OS: WinXP SP2
- mobo USB drivers ok, working perfectly with other USB devices
- downloaded the latest driver from Canon website
- no viruses on computer
- tried installing the driver as administrator (in fact there's only a single user with administrator rights)
- tried uninstalling and reinstalling the driver with no luck
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