Help needed with a Diamond 1200 plus Scanner

wwhaydon · 08-27-2005, 09:09 PM

I bought the scanner a few days ago and couldn't install it properly.I plug in the scanner, and the Found New Hardware Wizard appears. After it comes up, I install the scanner from the CD. But the following error message comes up after the wizard finishes -
"C:\WINDOWS\SYSTEM32\AUTOEXEC.NT . The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."
Then there are two boxes, 'Close' and 'Ignore'. Clicking either of them does nothing.
I am running Windows XP, 116mb ram and 8gb HD. I have installed all the patches available for the scanner. I have already uninstalled it and updated it.
I'd appreciate anyones help, Will.

**apj101** · 08-27-2005, 09:17 PM

try using the drivers online, you can get them from the packard bell website here:
http://support.packardbell.com/uk/my...an1200plus.exe

wwhaydon · 08-27-2005, 09:30 PM

Done that, no change. It installs itself perfectly fine, but doesn't affect the scanner (it seems). In My Computer, I can click the scanner Icon and the microsoft Scanner wizard comes up - if I try to scan, it says an error occured while setting scanner preferences, if it is in use try again later.
One more thing - after downloading the driver, the error message I first talked aboud Didn't come up, maybe a good sign.

age123 · 08-28-2005, 07:54 AM

1's how old is the scanner and is it sutable for windows xp and not windows 98

because i had a scanner for 98 and the newwer drivers was not made

**dragon2309** · 08-28-2005, 06:39 PM

this is an extremely common problem, microsoft has provided a fix for it.

http://support.microsoft.com/default...b;en-us;324767

dragon2309

wwhaydon · 10-28-2005, 03:41 PM

Thank you but in the end I re-installed and it works - although sometimes it doesn't recognise the scanner it usually works fine
Thanks for the help, Will

08-27-2005, 09:09 PM	#1 (permalink)
wwhaydon New Member Join Date: Aug 2005 Location: Kent (SE England) Age: 17 Posts: 4	Help needed with a Diamond 1200 plus Scanner I bought the scanner a few days ago and couldn't install it properly.I plug in the scanner, and the Found New Hardware Wizard appears. After it comes up, I install the scanner from the CD. But the following error message comes up after the wizard finishes - "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT . The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application." Then there are two boxes, 'Close' and 'Ignore'. Clicking either of them does nothing. I am running Windows XP, 116mb ram and 8gb HD. I have installed all the patches available for the scanner. I have already uninstalled it and updated it. I'd appreciate anyones help, Will. Last edited by wwhaydon; 08-27-2005 at 09:12 PM.

08-27-2005, 09:17 PM	#2 (permalink)
apj101 Administrator Join Date: Apr 2005 Location: London Age: 26 Posts: 9,169	try using the drivers online, you can get them from the packard bell website here: http://support.packardbell.com/uk/my...an1200plus.exe __________________ What did one snow man say to the other? can you smell carrot? The fight is won or lost far away from witnesses - behind the lines, in the gym, and out there on the road, long before I dance under those lights. How you do anything, is how you do everything!

08-28-2005, 07:54 AM	#4 (permalink)
age123 Gold Member Join Date: Aug 2005 Location: Uk wales cardiff Age: 16 Posts: 269	1's how old is the scanner and is it sutable for windows xp and not windows 98 because i had a scanner for 98 and the newwer drivers was not made __________________ My Forum http://www.peoplesforum.lardydar.com/

08-28-2005, 06:39 PM	#5 (permalink)
dragon2309 P.I Dragon Join Date: May 2005 Location: KENT, UK Age: 20 Posts: 8,429	this is an extremely common problem, microsoft has provided a fix for it. http://support.microsoft.com/default...b;en-us;324767 dragon2309 __________________ Intel Core2Duo E6600 @ 3.1Ghz - (__CPU__) eVGA 680i SLi - (__MOB__) 4Gb Corsair Dominator DDR2-800 (4x1024Mb) - (__RAM__) 250Gb Western Digital SATAII 7200rpm - (__HDD__) nVidia BFG 8800GTS OC 320Mb - (__GFX__) LG DVD+/-RW 18x DVD-RAM - (__OPT__) Triple Boot - [XP Pro] + [Vista Ultimate] + [Ubuntu 7.10] - (__OS__) [3DMARK'03 :: 25,587] --- [3DMARK'05 :: 13,989] --- [3DMARK'06 :: 8791] - (__BENCHMARKS__) dragon2309.co.uk - a little slice of geek

10-28-2005, 03:41 PM	#6 (permalink)
wwhaydon New Member Join Date: Aug 2005 Location: Kent (SE England) Age: 17 Posts: 4	Thanks Thank you but in the end I re-installed and it works - although sometimes it doesn't recognise the scanner it usually works fine Thanks for the help, Will

08-27-2005, 09:30 PM	#3 (permalink)
wwhaydon New Member Join Date: Aug 2005 Location: Kent (SE England) Age: 17 Posts: 4	Done that, no change. It installs itself perfectly fine, but doesn't affect the scanner (it seems). In My Computer, I can click the scanner Icon and the microsoft Scanner wizard comes up - if I try to scan, it says an error occured while setting scanner preferences, if it is in use try again later. One more thing - after downloading the driver, the error message I first talked aboud Didn't come up, maybe a good sign.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode