Loss packets even after switching from Cable to DSL

tr3 · 09-18-2005, 01:50 AM

Hi,

Recently, I have switched over from Comcast Cable to Qwest DSL due to an unsolvable problem with loss packets. But unfortunately, with Qwest DSL I'm still getting loss packets. The packet loss is at about 5% when I do a ping test, and this is about the same for both cable and DSL. I have two computers and the problem exists on both of them even though I tried directly connecting the external modem to each of the computer to individually test it. So I'm able to verify that the problem is not likely with my computers, but with the internet services.

This is very strange becuase I'm still losing packets after switching over from cable to DSL. Could there be something wrong with the cable/phone line outside of my house? How can I verify this?

converting_boxes · 09-18-2005, 02:13 AM

Try calling the company that your using currently and tell them whats going on with it.

RockLobster · 09-19-2005, 07:11 PM

1) Are you using the same router for your DSL that you used with cable, or did you get a new DSL router when you switched?

2) What are you pinging? Maybe it's their end. Post the IP/hostname and have other people try. If there's a bad hop or something close to the source, then it would make sense that your route from either the cable or dsl connection would eventually pass through it regardless of your service type. Maybe you can narrow that down by running a traceroute.

Hairy_Lee · 09-19-2005, 08:45 PM

are you having any other problems such as blue screens? you might have a memory problem and the data is being lost at you end... try using a memory tester

tr3 · 09-23-2005, 07:54 AM

Quote:

Originally Posted by RockLobster

1) Are you using the same router for your DSL that you used with cable, or did you get a new DSL router when you switched?

2) What are you pinging? Maybe it's their end. Post the IP/hostname and have other people try. If there's a bad hop or something close to the source, then it would make sense that your route from either the cable or dsl connection would eventually pass through it regardless of your service type. Maybe you can narrow that down by running a traceroute.

I tried both with and without the same router (D-Link Wireless) on the cable and the DSL and got the same result, so I guess that eliminates the router from the picture. I even tried these settings on two seperate computers and produced similar loss packets.

I have tried pinging several popular sites like google.com, ebay.com, cnn.com and comcast.net with nealy the same ping losses.

Memory shouldn't be a problem, because I have 512 megs on both computers and I don't leave any programs running while pinging.

Another thing I want to add is that the ping loss doesn't occur all the time. It only happens once in a while, 2-3 times throughout the day.

Given this much information, what are all the possible things that could be causing the problem? This has been happening everyday for the past two months.

Please educate me on what is "running a traceroute".

Thanks for all of the replies.

Trizoy · 09-23-2005, 08:27 AM

phone lines? Are you in an old building? A wet environment? The phone lines need to transfer the dsl signal..

09-18-2005, 01:50 AM	#1 (permalink)
tr3 New Member Join Date: May 2005 Posts: 3	Loss packets even after switching from Cable to DSL Hi, Recently, I have switched over from Comcast Cable to Qwest DSL due to an unsolvable problem with loss packets. But unfortunately, with Qwest DSL I'm still getting loss packets. The packet loss is at about 5% when I do a ping test, and this is about the same for both cable and DSL. I have two computers and the problem exists on both of them even though I tried directly connecting the external modem to each of the computer to individually test it. So I'm able to verify that the problem is not likely with my computers, but with the internet services. This is very strange becuase I'm still losing packets after switching over from cable to DSL. Could there be something wrong with the cable/phone line outside of my house? How can I verify this?

09-18-2005, 02:13 AM	#2 (permalink)
converting_boxes Silver Member Join Date: Sep 2005 Location: Virginia Age: 18 Posts: 116	Try calling the company that your using currently and tell them whats going on with it. __________________ ati radion x600 pro duel screen 1512mbs of ram (ddr2) 2 ata 160 gig hds 680 watt power supply (got it for 27$!!!) NZXT Nemesis Gaming Case with 3 120 mm fans dell demension 8400 check out my forum at www.biohazardpc.com

09-19-2005, 08:45 PM	#4 (permalink)
Hairy_Lee VIP Member Join Date: Apr 2005 Location: Plymouth, UK Age: 25 Posts: 2,553	are you having any other problems such as blue screens? you might have a memory problem and the data is being lost at you end... try using a memory tester __________________ Intel Core 2 Duo E6750 EVGA nForce 650i Ultra mainboard EVGA 7950 GT KO SC 512Mb w/ Zalman VF-900Cu 2Gb of OCZ GOLD XTC SPECIAL OPS Eition Notebook - Acer Aspire 9300 - Turion TL-60/ 2 Gb RAM/ Geforce Go 7600 128 Dedicated (400 Mb turbocache)

09-23-2005, 08:27 AM	#6 (permalink)
Trizoy VIP Member Join Date: Apr 2005 Location: Campbell, Ca Posts: 4,650	phone lines? Are you in an old building? A wet environment? The phone lines need to transfer the dsl signal.. __________________ 01100110 01100001 01110010 01110100

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09-19-2005, 07:11 PM	#3 (permalink)
RockLobster Bronze Member Join Date: Sep 2005 Posts: 32	1) Are you using the same router for your DSL that you used with cable, or did you get a new DSL router when you switched? 2) What are you pinging? Maybe it's their end. Post the IP/hostname and have other people try. If there's a bad hop or something close to the source, then it would make sense that your route from either the cable or dsl connection would eventually pass through it regardless of your service type. Maybe you can narrow that down by running a traceroute.