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Old 09-12-2013, 04:37 AM   #1
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Default Brand new Asus Q550LF screen keeps on turning off

I recently bought the ASUS Q550LF from BestBuy, spending $1100. Now only a week in to using it, every 5-10 minutes my screen will suddenly turn off with no warning. The rest of the computer still runs fine, I know this because it still makes its normal sounds when I hit certain keys, insert/take out a flash drive, etc. The only way I've found to turn the screen back on is by:
a) closing the lid to put it to sleep, opening the lid back up, waking it up and re-logging in, or
b) holding the power button down to shut down, then reboot and start all over.

Considering this is a brand new, expensive laptop and this happens every 5 minutes or so, this is very frustrating Has anyone seen this problem before or have any suggestions?

By the way, Im running 64x bit windows 8.

Thanks!

Last edited by khfrekek; 09-12-2013 at 04:40 AM.
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Old 09-12-2013, 05:08 AM   #2
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Edit: This now happens every 5 seconds or so of use, making it impossible to use the computer at all
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Old 09-12-2013, 03:19 PM   #3
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Try uninstalling the video driver and reinstalling it. If it keeps doing it, you will need to send it in to get fixed.
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Old 06-26-2014, 02:05 PM   #4
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Quote:
Originally Posted by khfrekek View Post
I recently bought the ASUS Q550LF from BestBuy, spending $1100. Now only a week in to using it, every 5-10 minutes my screen will suddenly turn off with no warning. The rest of the computer still runs fine, I know this because it still makes its normal sounds when I hit certain keys, insert/take out a flash drive, etc. The only way I've found to turn the screen back on is by:
a) closing the lid to put it to sleep, opening the lid back up, waking it up and re-logging in, or
b) holding the power button down to shut down, then reboot and start all over.

Considering this is a brand new, expensive laptop and this happens every 5 minutes or so, this is very frustrating Has anyone seen this problem before or have any suggestions?

By the way, Im running 64x bit windows 8.

Thanks!
I just picked up the same machine used and started having exact same problems after 2 months - did you ever resolve this?

Thanks for any help


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Old 08-01-2014, 08:12 PM   #5
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Default Asus Q550LF

I purchased my Asus Q550LF a few months ago. I am having the same issue now. The screen randomly shuts off. The computer is on. It is not in sleep mode. It happens when it is running off battery and A/C power. My NVIDIA driver updated, but did not resolve the issue. The only way I can get the screen on again is to do a hard reboot. I ran virus softwware and nothing was detected. I would appreciate any information any one has regarding this issue.
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Old 08-01-2014, 09:28 PM   #6
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Originally Posted by Denise View Post
I purchased my Asus Q550LF a few months ago. I am having the same issue now. The screen randomly shuts off. The computer is on. It is not in sleep mode. It happens when it is running off battery and A/C power. My NVIDIA driver updated, but did not resolve the issue. The only way I can get the screen on again is to do a hard reboot. I ran virus softwware and nothing was detected. I would appreciate any information any one has regarding this issue.
Lower the screen resolution and see what happens.
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Old 08-03-2014, 09:20 PM   #7
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Default ASUS Screen Black

When my screen blacks out randomly, I found out that I can press FN and F7 keys twice. This shuts off the screen (that is already black) and then turns it back on (my screen is now on again.) But, I still need to find the source of the issue and fix it. This computer has been great except for this issue that just started.
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Old 08-04-2014, 12:35 AM   #8
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Lower the screen resolution and see what happens.
Did you do this yet?
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Old 08-04-2014, 02:13 AM   #9
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Default Asus

Update. The screen when black again. This time FN F7 twice did not work. I shut the lid and then opened it up and the screen came back. The frequency of this is increasing.

Also, I connected my laptop to an external monitor. When the laptop screen goes black (again not in sleep mode), the external monitor still shows what should be showing on the laptop screen.

@JohnB35 I just lowered the screen resolution. I will wait and see what happens.

Last edited by Denise; 08-04-2014 at 02:26 AM.
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Old 08-04-2014, 05:03 PM   #10
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Lower the screen resolution and see what happens.

I lowered the resolution. It still goes black randomly.
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