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Old 09-12-2013, 04:37 AM   #1
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Default Brand new Asus Q550LF screen keeps on turning off

I recently bought the ASUS Q550LF from BestBuy, spending $1100. Now only a week in to using it, every 5-10 minutes my screen will suddenly turn off with no warning. The rest of the computer still runs fine, I know this because it still makes its normal sounds when I hit certain keys, insert/take out a flash drive, etc. The only way I've found to turn the screen back on is by:
a) closing the lid to put it to sleep, opening the lid back up, waking it up and re-logging in, or
b) holding the power button down to shut down, then reboot and start all over.

Considering this is a brand new, expensive laptop and this happens every 5 minutes or so, this is very frustrating Has anyone seen this problem before or have any suggestions?

By the way, Im running 64x bit windows 8.


Last edited by khfrekek; 09-12-2013 at 04:40 AM.
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Old 09-12-2013, 05:08 AM   #2
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Edit: This now happens every 5 seconds or so of use, making it impossible to use the computer at all
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Old 09-12-2013, 03:19 PM   #3
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Try uninstalling the video driver and reinstalling it. If it keeps doing it, you will need to send it in to get fixed.
MB - Gigabyte 970A-UD3 || CPU - FX8350|| PSU - Corsair CMPSU-650TX 650W || Memory - Corsair Vengeance 8GB (2 x 4GB) DDR3 1600 || GPU - Sapphire HD6870 1GB || HDD's - 500GB SATA III WD Caviar Black, 120GB Corsair Force 3 SSD|| Monitor - ASUS VE278Q Black 27" || OS - Windows 7 || Case - Cooler Master HAF 912 || Cpu cooler - CM Hyper 212 Plus
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asus, black, q550lf, screen, stop

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