Lizzardden

Just bought an HP a1100n desktop. Has an Intel 345 Celeron D processor, 160 GB hardrive and 512 Ram. One of the interseting features is the 9 in 1 card reader which reads most of the popular digital camera memory chips. My system can read the card (the disk drive reacts to the input of the card and the activity light comes on) but the pop-up that is supposed to direct you how to upload or download images does not appear. I only have one type of memory chip(xD)but don't think this is the problem. You can go into HP's My Photos software and access the card-but that is not very convenient.
I spent 2-1/2 hours on Sunday with an HP technician on the phone to no avail. We reset the drive properties (drive G), reset the USB root hubs, and numerous other items that I don't remember at this point. No luck. He checked with his associates but had no luck. This doesn't seem like it should be this hard. Does anybody out there have this device?? Does it work?? Have you had my problem and been able to solve it?? Any suggestions you might have would be apprecated. Don't worry about redundancy-at this point I am willing to try anything at least three times. Thanks all-Dave.