Modem not working

marlasinger · 10-27-2005, 03:50 PM

I'm having a problem with my laptop's modem - it is no longer allowing me to connect to the net.

When I try to connect, I get the 'No dial tone' message. I had a look in the Control Panel --> Phone and Modem Options; under the modem tab, my modem is listed, but in the 'Attached to' column, it says 'Not Present'.

When I click on the Dial-Up Properties of my ISP, under the General Tab, it says Connect using: Modem Removed...... And I can't even find it in the Device Manager.

When I look at the modem log, the last few entries are something like this:

File: C:\WINDOWS\system32\......

The only thing I have done in the last few days was clean my registry using Easy Cleaner. I'm just worried I have deleted something that I shouldn't have. I did a system restore, but it hasn't fixed the problem. I also downloaded the latest driver for the modem, but it hasn't made any difference.

Can anyone please help? Thanks in advance.

Trizoy · 10-28-2005, 05:54 AM

You downloaded the driver, was it the correct driver? Did you install it? Does it show up as a problem still? Modems to break BTW..

computerhakk · 10-28-2005, 09:39 PM

some reg cleaners have a roll back where u can restore if anything should happen.. see if easy cleaner has it

marlasinger · 10-29-2005, 09:42 PM

Thanks for your replies.

I tried the "Undo" feature with EasyCleaner, but that didn't make a difference.

I've had further problems with my laptop - I went to play a music CD, and I got a message that there was no sound device found, even though I have never had a problem before. So, I decided to back everything up, and restore to factory settings, but the same thing has happened. Still no modem, or sound device detected.

I downloaded the drivers from the IBM site, and installed, thinking that would fix it, but nada.

I'm at a complete dead end now. How is it possible for the modem and the sound card to be damaged at the same time, when I had no problems with either, up till now?

Does it mean they are most likely physically damaged, and that I will probably have to send my laptop off for repairs?

Trizoy · 10-30-2005, 02:02 AM

Quote:

Originally Posted by marlasinger

Thanks for your replies.

I tried the "Undo" feature with EasyCleaner, but that didn't make a difference.

I've had further problems with my laptop - I went to play a music CD, and I got a message that there was no sound device found, even though I have never had a problem before. So, I decided to back everything up, and restore to factory settings, but the same thing has happened. Still no modem, or sound device detected.

I downloaded the drivers from the IBM site, and installed, thinking that would fix it, but nada.

I'm at a complete dead end now. How is it possible for the modem and the sound card to be damaged at the same time, when I had no problems with either, up till now?

Does it mean they are most likely physically damaged, and that I will probably have to send my laptop off for repairs?

Have you resently installed anything new? Did you drop the laptop.. anything strange?

marlasinger · 10-30-2005, 06:06 PM

Nope, haven't installed anything new, except for EasyCleaner. Haven't dropped the laptop or anything. The only semi-recent thing is that I have moved to the UK, and have been using the laptop here for the last 6 weeks - it was originally bought and used in Australia. However the voltage of the UK and Australia are the same. The only other newish thing, is that since I moved here, I have been using one of those laptop cooler fan things, that plugs into the USB.

Apart from that, I haven't done anything different.

10-27-2005, 03:50 PM	#1 (permalink)
marlasinger New Member Join Date: Oct 2005 Posts: 3	Modem not working I'm having a problem with my laptop's modem - it is no longer allowing me to connect to the net. When I try to connect, I get the 'No dial tone' message. I had a look in the Control Panel --> Phone and Modem Options; under the modem tab, my modem is listed, but in the 'Attached to' column, it says 'Not Present'. When I click on the Dial-Up Properties of my ISP, under the General Tab, it says Connect using: Modem Removed...... And I can't even find it in the Device Manager. When I look at the modem log, the last few entries are something like this: File: C:\WINDOWS\system32\...... The only thing I have done in the last few days was clean my registry using Easy Cleaner. I'm just worried I have deleted something that I shouldn't have. I did a system restore, but it hasn't fixed the problem. I also downloaded the latest driver for the modem, but it hasn't made any difference. Can anyone please help? Thanks in advance.

10-28-2005, 05:54 AM	#2 (permalink)
Trizoy VIP Member Join Date: Apr 2005 Location: Campbell, Ca Posts: 4,652	You downloaded the driver, was it the correct driver? Did you install it? Does it show up as a problem still? Modems to break BTW.. __________________ 01100110 01100001 01110010 01110100

10-28-2005, 09:39 PM	#3 (permalink)
computerhakk VIP Member Join Date: Aug 2005 Location: THOJhakk county Posts: 3,635	some reg cleaners have a roll back where u can restore if anything should happen.. see if easy cleaner has it __________________ "Remember, wrong advice may be worse than no advice at all." ::COMPUTERHAKK:::

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10-29-2005, 09:42 PM	#4 (permalink)
marlasinger New Member Join Date: Oct 2005 Posts: 3	Thanks for your replies. I tried the "Undo" feature with EasyCleaner, but that didn't make a difference. I've had further problems with my laptop - I went to play a music CD, and I got a message that there was no sound device found, even though I have never had a problem before. So, I decided to back everything up, and restore to factory settings, but the same thing has happened. Still no modem, or sound device detected. I downloaded the drivers from the IBM site, and installed, thinking that would fix it, but nada. I'm at a complete dead end now. How is it possible for the modem and the sound card to be damaged at the same time, when I had no problems with either, up till now? Does it mean they are most likely physically damaged, and that I will probably have to send my laptop off for repairs?

10-30-2005, 06:06 PM	#6 (permalink)
marlasinger New Member Join Date: Oct 2005 Posts: 3	Nope, haven't installed anything new, except for EasyCleaner. Haven't dropped the laptop or anything. The only semi-recent thing is that I have moved to the UK, and have been using the laptop here for the last 6 weeks - it was originally bought and used in Australia. However the voltage of the UK and Australia are the same. The only other newish thing, is that since I moved here, I have been using one of those laptop cooler fan things, that plugs into the USB. Apart from that, I haven't done anything different.