Ooh, nasty! No problem, we'll get it sorted. It might take a few posts, tho.
You may want to print out or make a copy of these instructions before starting, because you will not be able to connect to the internet during most of this fix.
Download
smitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.
Please download, install, and update the free version of
Ewido Security Suite:
- When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
- When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
- From the main Ewido screen, click on update in the left menu, then click the Start update button.
- After the update finishes, the status bar at the bottom will display "Update successful"
- Exit Ewido. DO NOT run a scan yet.
If you do not already have Ad-Aware SE 1.06 installed, follow these download and setup instructions. Also check for updates:
Ad-Aware SE Setup
Again, do
NOT run a scan yet.
Next, please reboot your computer in
Safe Mode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear
- Select the first option, to run Windows in Safe Mode.
Open the
smitRem folder, then double click the
RunThis.bat file to start the tool. Follow the prompts on screen. Your desktop and icons will disappear and then reappear again --- this is normal.
Wait for the tool to complete and Disk Cleanup to finish --- this may take a while; please be patient.
Next, run Ad-aware and perform a full scan. Remove everything found.
Now open Ewido Security Suite
- Click on Scanner
- Click on Complete System Scan and the scan will begin.
- If ewido finds anything, it will pop up a notification. Select "Remove" and "Perform action on all Infections" and "Create encrypted backup".
- DO NOT select "Perform action on all infections"
- When the scan is finished, click the Save report button at the bottom of the screen.
- Save the report to your desktop
- Close Ewido
Next go to Start ->
Control Panel, click Display -> Desktop -> Customize Desktop -> Web -> Uncheck "
Security Info" if present.
Restart your computer in
normal mode.
Run the Panda online virus scan at
http://www.pandasoftware.com/products/activescan.htm
- Once you are on the Panda site click the
Scan your PC button
- A new window will open...click the
Check Now button
- Enter your
Country
- Enter your
State/Province
- Enter your
e-mail address and click
send
- Select either
Home User or
Company
- Click the big
Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan
(Note: It may take a couple of minutes)
- When download is complete, click on
Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the
See Report button,
then Save Report and save it to a convenient location.
Finally, restart your computer once more, and please post a
new HijackThis log