Which is the culprit? Not the router

Maurice2 · 11-20-2005, 05:26 PM

In a thread with a similar title two days ago, I explained the problem: after being disconnected for several hours, Internet connection cannot be resumed unless computer is re-started.

It happened again yesterday. Same message: "The host 'pop-server.nyc.rr.com' could not be found. Please verify that you have entered the server name correctly." I then pinged the router -- successfully. Furthermore I was able to play music stored on my computer out of my Squeezebox 1 which is connected to my computer thru the router. So evidently the router is not the culprit.

I also pinged the cable modem (thru the router) -- likewise successfully. Furthermore a second computer connected to the cable modem thru the router was able to connect to the Internet. But not mine, even though the successful pinging of the cable modem showed that a clear path of communication existed. And again I had to re-start the computer in order to connect to the Internet.

Can anyone interpret this evidence and suggest a way of solving the problem? It would be much appreciated.

Thank you.

Maurice2 · 11-20-2005, 08:42 PM

I now have the feeling that the culprit may be ZoneAlarm. I'm working on it to find out.

lowcar100 · 11-21-2005, 06:32 AM

I'm new to the computer world but I would check a network card or internet card if there is one

(sorry for my lack of knowledge)

BudgiesEye · 11-22-2005, 01:58 PM

This does seem very strange. Do you have a 1 box solution in your router (modem/router combo) or a two box solution where you have a router attatched to a seperate modem?

I am assuming that its a two box solution. Have you tried updating the firmware on your modem? It seems that its going offline when left idle for some time. If you have you idle time set to 0 and its still happening, then its probably going to be a firmware/driver issue.

What products are you using?

Maurice2 · 11-25-2005, 05:10 PM

I uninstalled ZoneAlarm three days ago, and the problem I had has gone away.

11-20-2005, 05:26 PM	#1 (permalink)
Maurice2 New Member Join Date: Sep 2005 Location: Manhattan, NYC Posts: 15	Which is the culprit? Not the router In a thread with a similar title two days ago, I explained the problem: after being disconnected for several hours, Internet connection cannot be resumed unless computer is re-started. It happened again yesterday. Same message: "The host 'pop-server.nyc.rr.com' could not be found. Please verify that you have entered the server name correctly." I then pinged the router -- successfully. Furthermore I was able to play music stored on my computer out of my Squeezebox 1 which is connected to my computer thru the router. So evidently the router is not the culprit. I also pinged the cable modem (thru the router) -- likewise successfully. Furthermore a second computer connected to the cable modem thru the router was able to connect to the Internet. But not mine, even though the successful pinging of the cable modem showed that a clear path of communication existed. And again I had to re-start the computer in order to connect to the Internet. Can anyone interpret this evidence and suggest a way of solving the problem? It would be much appreciated. Thank you. Last edited by Maurice2; 11-20-2005 at 06:01 PM.

11-21-2005, 06:32 AM	#3 (permalink)
lowcar100 Platinum Member Join Date: Aug 2005 Location: Kent, Washington Age: 19 Posts: 501	I'm new to the computer world but I would check a network card or internet card if there is one (sorry for my lack of knowledge) __________________ Computers:family\|\|mine CPU:P4 2.6GHz\|\|AMD 3800+ X2 Motherboard:ASUS P4SD-LA\|\|MSI K8n Neo4 Platinum RAM:256MB x2 DDR\|\|Corsair XMS 2x 1GB DDR GPU:GeForce 5200 128MB\|\|GeForce 7900GT 256MB PCI-E PSU:250W Off brand\|\|ASPIRE ATX 520W HDD:120GB Ultra DMA\|\|WD 250GB 7200RPM 16MB Case:Retarded\|\|Sunbeam Transformer (Black)

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11-20-2005, 08:42 PM	#2 (permalink)
Maurice2 New Member Join Date: Sep 2005 Location: Manhattan, NYC Posts: 15	I now have the feeling that the culprit may be ZoneAlarm. I'm working on it to find out.

11-22-2005, 01:58 PM	#4 (permalink)
BudgiesEye New Member Join Date: Nov 2005 Posts: 4	This does seem very strange. Do you have a 1 box solution in your router (modem/router combo) or a two box solution where you have a router attatched to a seperate modem? I am assuming that its a two box solution. Have you tried updating the firmware on your modem? It seems that its going offline when left idle for some time. If you have you idle time set to 0 and its still happening, then its probably going to be a firmware/driver issue. What products are you using?

11-25-2005, 05:10 PM	#5 (permalink)
Maurice2 New Member Join Date: Sep 2005 Location: Manhattan, NYC Posts: 15	I uninstalled ZoneAlarm three days ago, and the problem I had has gone away.