Integrated SoundMAX Digital Audio

Jamlpr · 01-16-2006, 01:15 AM

I do not know why, but my step mom says that one day the intergrated sound just stopped working on our Dell 4550. So, I went through the steps to reinstall the driver and went into the bios to make sure it was on and everything checks out okay, but it does not work. This is what dxdiag says:

Quote:

------------------
System Information
------------------
Time of this report: 1/15/2006, 18:06:47
Machine name: CSTUBBS01
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 4550
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz
Memory: 768MB RAM
Page File: 177MB used, 1698MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: /PackageInstall
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: DirectSound test results: Failure at step 3 (DirectSoundCreate): HRESULT = 0x88780078 (No driver)
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_01421028&REV_01
Manufacturer ID:
Product ID:
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.3515 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/5/2002 09:23:58, 545208 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Failure at step 3 (DirectSoundCreate): HRESULT = 0x88780078 (No driver)

---------------------
Sound Capture Devices
---------------------
Description: SoundMAX Digital Audio
Default Sound Capture: No
Default Voice Capture: No
Driver Name: smwdm.sys
Driver Version: 5.12.0001.3515 (English)
Driver Attributes: Final Retail
Date and Size: 8/5/2002 09:23:58, 545208 bytes
Cap Flags: 0x41
Format Flags: 0xCCC

--------------
System Devices
--------------
Name: Adaptec AHA-2940UW PCI SCSI Controller
Device ID: PCI\VEN_9004&DEV_8178&SUBSYS_78819004&REV_01\4&3B1 CAF2B&0&10F0
Driver: C:\WINDOWS\system32\DRIVERS\aic78xx.sys, 5.01.2474.0000 (English), 11/15/2004 07:02:06, 56960 bytes

Name: Intel(R) 82845G/GL/GE/PE/GV/E Processor to AGP Controller - 2561
Device ID: PCI\VEN_8086&DEV_2561&SUBSYS_00000000&REV_01\3&172 E68DD&0&08
Driver: C:\WINDOWS\system32\DRIVERS\AGP440.SYS, 5.01.2600.2180 (English), 11/15/2004 07:03:40, 42368 bytes

Name: Intel(R) 82845G/GL/GE/PE/GV/E Processor to I/O Controller - 2560
Device ID: PCI\VEN_8086&DEV_2560&SUBSYS_00000000&REV_01\3&172 E68DD&0&00
Driver: n/a

Name: Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Device ID: PCI\VEN_8086&DEV_24CD&SUBSYS_01421028&REV_01\3&172 E68DD&0&EF
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 26624 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 142976 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 11/15/2004 07:03:40, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 57600 bytes
Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.2180 (English), 11/15/2004 07:02:40, 7168 bytes

Name: Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Device ID: PCI\VEN_8086&DEV_24CB&SUBSYS_01421028&REV_01\3&172 E68DD&0&F9
Driver: C:\WINDOWS\system32\DRIVERS\intelide.sys, 5.01.2600.2180 (English), 11/15/2004 07:02:45, 5504 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:21, 25088 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.2180 (English), 11/15/2004 07:02:08, 95360 bytes

Name: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Device ID: PCI\VEN_8086&DEV_24C7&SUBSYS_01421028&REV_01\3&172 E68DD&0&EA
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 20480 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 142976 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 11/15/2004 07:03:40, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 57600 bytes

Name: SoundMAX Integrated Digital Audio
Device ID: PCI\VEN_8086&DEV_24C5&SUBSYS_01421028&REV_01\3&172 E68DD&0&FD
Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.2180 (English), 8/4/2004 00:56:44, 4096 bytes
Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.2180 (English), 8/4/2004 00:56:58, 130048 bytes
Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.2180 (English), 8/3/2004 23:15:22, 140928 bytes
Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:00, 60288 bytes
Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.2180 (English), 8/3/2004 23:15:50, 145792 bytes
Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.2180 (English), 8/3/2004 23:08:04, 48640 bytes
Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.2180 (English), 8/4/2004 00:56:58, 23552 bytes
Driver: C:\WINDOWS\system32\drivers\smwdm.sys, 5.12.0001.3515 (English), 8/5/2002 09:23:58, 545208 bytes
Driver: C:\WINDOWS\system32\drivers\smsens.sys, 5.12.0001.0000 (English), 8/5/2002 10:06:18, 3744 bytes
Driver: C:\WINDOWS\system32\drivers\aeaudio.sys, 1.00.0000.0000 (English), 4/1/2002 13:15:00, 4816 bytes
Driver: C:\WINDOWS\system32\a3d.dll, 4.12.0001.2008 (English), 9/19/2001 14:32:26, 720896 bytes

Name: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Device ID: PCI\VEN_8086&DEV_24C4&SUBSYS_01421028&REV_01\3&172 E68DD&0&E9
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 20480 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 142976 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 11/15/2004 07:03:40, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 57600 bytes

Name: Intel(R) 82801DB/DBM SMBus Controller - 24C3
Device ID: PCI\VEN_8086&DEV_24C3&SUBSYS_01421028&REV_01\3&172 E68DD&0&FB
Driver: n/a

Name: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Device ID: PCI\VEN_8086&DEV_24C2&SUBSYS_01421028&REV_01\3&172 E68DD&0&E8
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 20480 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 142976 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 11/15/2004 07:03:40, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:49, 57600 bytes

Name: Intel(R) 82801DB LPC Interface Controller - 24C0
Device ID: PCI\VEN_8086&DEV_24C0&SUBSYS_00000000&REV_01\3&172 E68DD&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.0000 (English), 11/15/2004 07:02:46, 35840 bytes

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_81\3&172 E68DD&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.2180 (English), 11/15/2004 07:03:21, 68224 bytes

Name: Intel(R) PRO/100 VE Network Connection
Device ID: PCI\VEN_8086&DEV_1039&SUBSYS_01421028&REV_81\4&3B1 CAF2B&0&40F0
Driver: n/a

Name: CMI8738/C3DX PCI Audio Device
Device ID: PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&3B1 CAF2B&0&60F0
Driver: n/a

Name: Realtek RTL8139 Family PCI Fast Ethernet NIC #2
Device ID: PCI\VEN_1186&DEV_1300&SUBSYS_13011186&REV_10\4&3B1 CAF2B&0&00F0
Driver: C:\WINDOWS\system32\DRIVERS\RTL8139.sys, 5.398.0613.2003 (English), 8/3/2004 22:31:34, 20992 bytes

Name: RAGE 128 PRO Ultra GL AGP (Microsoft Corporation)
Device ID: PCI\VEN_1002&DEV_5446&SUBSYS_04091002&REV_00\4&EC7 A465&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\ati2mtaa.sys, 6.13.0010.5019 (English), 8/3/2004 21:29:28, 327040 bytes
Driver: C:\WINDOWS\system32\ati2dvaa.dll, 6.13.0010.5019 (English), 8/3/2004 23:56:42, 377984 bytes

( I just added whatever had to do with the sound. )

I've installed the drivers three or four times, and restarted, and it still does not work.

I REALLY need this to work, I also went out and bought a "CMI8738/C3DX PCI Audio Device" and I went through the steps for this and it did not work. Any help with either is good, I just need sound for this computer.

vortmax · 01-16-2006, 02:47 AM

sounds stupid but,

control panel ---> Sounds and Audio Devices

Make sure volume is up and not muted.

not trying to insult you or anything, but it wouldn't be the first time I've seen that causing the problem.

Also...are you sure it's the card and not the speakers?

Jamlpr · 01-16-2006, 03:09 AM

All of those options are greyed out, already tried that. And I'm 100% positive it's not the speakers, I tried them on my step moms work computer, they work fine. Any other solutions would be great.

MadModder · 01-16-2006, 04:07 AM

Quote:

DirectSound test results: Failure at step 3 (DirectSoundCreate): HRESULT = 0x88780078 (No driver)

Missing DirectSoundCreate drivers...but I don't know where you might find them.

Jamlpr · 01-16-2006, 10:15 PM

I was told I need drivers for my motherboard? I have absolutly no idea how to find drivers for that or to find out what motherboard I have. I downloadd Everest Home and it told me :

Quote:

Field Value
CPU Properties
CPU Type Intel Pentium 4, 2000 MHz (20 x 100)
CPU Alias Northwood, A80532
CPU Stepping C1
Instruction Set x86, MMX, SSE, SSE2
Original Clock 2000 MHz
Min / Max CPU Multiplier 20x / 20x
Engineering Sample No
L1 Trace Cache 12K Instructions
L1 Data Cache 8 KB
L2 Cache 512 KB (On-Die, ECC, ATC, Full-Speed)

CPU Physical Info
Package Type 478 Pin uPGA
Package Size 3.50 cm x 3.50 cm
Transistors 55 million
Process Technology 6M, 0.13 um, CMOS, Cu, Low-K
Die Size 131 mm2
Core Voltage 1.475 - 1.55 V
I/O Voltage 1.475 - 1.55 V
Typical Power 38.7 - 89.0 W (depending on clock speed)
Maximum Power 49 - 109 W (depending on clock speed)

CPU Manufacturer
Company Name Intel Corporation
Product Information http://www.intel.com/products/browse/processor.htm

CPU Utilization
CPU #1 0 %

01-16-2006, 02:47 AM	#2 (permalink)
vortmax Platinum Member Join Date: Sep 2004 Age: 26 Posts: 619	sounds stupid but, control panel ---> Sounds and Audio Devices Make sure volume is up and not muted. not trying to insult you or anything, but it wouldn't be the first time I've seen that causing the problem. Also...are you sure it's the card and not the speakers? __________________ Asus A7N8x delux Nforce 2 AMD Athlon 2800+ (barton core) 512 meg Corsair DDR 400 Gainward G-force FX 5200 Dell 6000i Intel Pentium M 725 (1.60 GHz/2MB Cache/400MHz FSB) ATI MOBILITY RADEON X300 64MB HyperMemory 1 gig DDR2 PC2-3200 Music server: AMD K6 500 MHz 128 Meg RAM Onkyo HT-R520 Reciever 6.1 DTS ES & Dolby Digital EX

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01-16-2006, 03:09 AM	#3 (permalink)
Jamlpr New Member Join Date: Jan 2006 Posts: 3	All of those options are greyed out, already tried that. And I'm 100% positive it's not the speakers, I tried them on my step moms work computer, they work fine. Any other solutions would be great.