Sudden Restart

RB at SP · 01-20-2006, 01:55 AM

No one seems to be able to figure out my problem (microsoft tech support has no idea).

While surfing (IE) I will click on a link (it seems to be about one in every 20-25, completely random) and my computer will suddenly restart. No warning. It is like I pressed the restart button.

It's not a virus.

I configured the automatic shutdown to give me an error message. All I got was "BAD_POOL_HEADER" and something about dumbing physical memory ???

It doen't happen when the computer is not on the net.

Not doing any file sharing.

tripleplay905 · 01-20-2006, 02:25 AM

First of all dont use IE, use FireFox 1.5. It is way less buggy, easier to use, and it is very extensible.

**The_Other_One** · 01-20-2006, 02:27 AM

Probably power supply related. I'd try new drivers first, bios updates if possible, things like that, but yeah, I'm leaning more towards your PSU...

RB at SP · 01-20-2006, 03:16 AM

If it is the PSU why does it just happen when browsing?? And only just as I click.

computerhakk · 01-20-2006, 04:02 AM

from articles, it sounds like hdd issue. but other articles have the same problem, with regards to other things like games.. etc.. and it can be the service pack issue also. are you using SP2?

if you dont mind trying, you can try the steps listed here.
http://aumha.org/win5/kbestop.php

there is an article about the BAD POOL HEADER error a couple of scrolls down. but it doesn't seem to provide anything relevant if you want to read up on it.

if it doesn't work. let me know.

RB at SP · 01-20-2006, 08:12 PM

I do have SP2

Thanks for the list. I have tried the stuff there with no success.

I have looked at the event viewer and this is the message I got.

Warning:

Your computer has automatically confiured the IP address of the Network Card with the network address .......

Error:

The server did not register the DCOM within the required timeout.

The rest of the messages are info only.

Baffled???

computerhakk · 01-21-2006, 02:31 AM

Quote:

Originally Posted by RB at SP

The server did not register the DCOM within the required timeout.

The rest of the messages are info only.

Baffled???

SP2 might very well be the problem. however...

microsoft has an article. it sounds like it can be the solution, so if you dont mind, give it a try.

http://support.microsoft.com/?kbid=873375

RB at SP · 01-21-2006, 04:34 PM

Thanks for your suggestion. I am running xp home and the hot fix is for Windows 2003. The microsoft guy says it won't work (on hold for 1 hour and tranfered 4 times

).

Thanks for efforts though

Is Norton to blame?!??

computerhakk · 01-22-2006, 07:24 AM

Quote:

Originally Posted by RB at SP

Thanks for your suggestion. I am running xp home and the hot fix is for Windows 2003. The microsoft guy says it won't work (on hold for 1 hour and tranfered 4 times

).

Thanks for efforts though

Is Norton to blame?!??

wow. im surprised you actually called. hopefully it was toll free.

i dont think norton is to blame? was it somehow related to the problem? if so please explain.

well, it seems the be like an internal problem. something with your hardware... and again i am kind of thinking that it can be because of service pack 2. if you are willing, you can try uninstalling service pack 2. if it resolves the issue or not, you can reinstall it again.

RB at SP · 01-23-2006, 11:37 AM

I uninstalled norton and it did not fix the problem.

I will try the service pack. And let you know.

Thanks

And yes it was a toll free call!!!

01-20-2006, 01:55 AM	#1 (permalink)
RB at SP New Member Join Date: Jan 2006 Posts: 9	Sudden Restart No one seems to be able to figure out my problem (microsoft tech support has no idea). While surfing (IE) I will click on a link (it seems to be about one in every 20-25, completely random) and my computer will suddenly restart. No warning. It is like I pressed the restart button. It's not a virus. I configured the automatic shutdown to give me an error message. All I got was "BAD_POOL_HEADER" and something about dumbing physical memory ??? It doen't happen when the computer is not on the net. Not doing any file sharing. __________________ IBM Window XP 2002 512 MB 74.5 G HD Maxtor 4k080H4 Samsung CDRW/DVD sm308b Edirol UA 20 HSP56 micromodem Last edited by RB at SP; 01-20-2006 at 01:58 AM.

01-20-2006, 02:27 AM	#3 (permalink)
The_Other_One Super Moderator Join Date: Mar 2005 Location: Lexington, NC Age: 23 Posts: 12,368	Probably power supply related. I'd try new drivers first, bios updates if possible, things like that, but yeah, I'm leaning more towards your PSU... __________________ Desktop * Athlon X2 4200 \| 2G RAM \| 160G HD \| 7600GT Laptop1 * C2D T5550 \| 3G RAM \| 120G HD \| Intel x3100 Laptop2 * C2D T5250 \| 2G RAM \| 160G HD \| Intel x3100

01-20-2006, 03:16 AM	#4 (permalink)
RB at SP New Member Join Date: Jan 2006 Posts: 9	If it is the PSU why does it just happen when browsing?? And only just as I click. __________________ IBM Window XP 2002 512 MB 74.5 G HD Maxtor 4k080H4 Samsung CDRW/DVD sm308b Edirol UA 20 HSP56 micromodem

01-20-2006, 04:02 AM	#5 (permalink)
computerhakk VIP Member Join Date: Aug 2005 Location: THOJhakk county Posts: 3,635	from articles, it sounds like hdd issue. but other articles have the same problem, with regards to other things like games.. etc.. and it can be the service pack issue also. are you using SP2? if you dont mind trying, you can try the steps listed here. http://aumha.org/win5/kbestop.php there is an article about the BAD POOL HEADER error a couple of scrolls down. but it doesn't seem to provide anything relevant if you want to read up on it. if it doesn't work. let me know. __________________ "Remember, wrong advice may be worse than no advice at all." ::COMPUTERHAKK:::

01-20-2006, 08:12 PM	#6 (permalink)
RB at SP New Member Join Date: Jan 2006 Posts: 9	I do have SP2 Thanks for the list. I have tried the stuff there with no success. I have looked at the event viewer and this is the message I got. Warning: Your computer has automatically confiured the IP address of the Network Card with the network address ....... Error: The server did not register the DCOM within the required timeout. The rest of the messages are info only. Baffled??? __________________ IBM Window XP 2002 512 MB 74.5 G HD Maxtor 4k080H4 Samsung CDRW/DVD sm308b Edirol UA 20 HSP56 micromodem

01-20-2006, 02:25 AM	#2 (permalink)
tripleplay905 Silver Member Join Date: Jan 2006 Location: Ohio Posts: 109	First of all dont use IE, use FireFox 1.5. It is way less buggy, easier to use, and it is very extensible.

01-21-2006, 04:34 PM	#8 (permalink)
RB at SP New Member Join Date: Jan 2006 Posts: 9	Thanks for your suggestion. I am running xp home and the hot fix is for Windows 2003. The microsoft guy says it won't work (on hold for 1 hour and tranfered 4 times ). Thanks for efforts though Is Norton to blame?!?? __________________ IBM Window XP 2002 512 MB 74.5 G HD Maxtor 4k080H4 Samsung CDRW/DVD sm308b Edirol UA 20 HSP56 micromodem Last edited by RB at SP; 01-21-2006 at 04:49 PM.

01-23-2006, 11:37 AM	#10 (permalink)
RB at SP New Member Join Date: Jan 2006 Posts: 9	I uninstalled norton and it did not fix the problem. I will try the service pack. And let you know. Thanks And yes it was a toll free call!!! __________________ IBM Window XP 2002 512 MB 74.5 G HD Maxtor 4k080H4 Samsung CDRW/DVD sm308b Edirol UA 20 HSP56 micromodem

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