Norton Anti Virus Renewal

steg · 03-02-2006, 03:13 AM

I recently bought a renewal subscription for Norton Anti-Vius from their site and recieved a renewal key. I am then supposed to go into the Help & Support menu and check the update with "Update with subcrption key" button. I do this and then click OK, but nothing happens. Can anyone tell me how to get this to work?

davidireland · 03-02-2006, 04:03 AM

Maybe you have some kind of firewall or popup blocker stopping it from working. Disable either of those things...if that doesn't work the best thing to do would be calling or emailing Symmantec for help...They would know their own product better than anyone.

cell4me · 03-02-2006, 07:28 AM

If you still have your norton disk compleatly uninstall norton and reinstall it and when it comes time to enter your key use the new one instead of the old!

03-02-2006, 03:13 AM	#1 (permalink)
steg New Member Join Date: Mar 2006 Posts: 2	Norton Anti Virus Renewal I recently bought a renewal subscription for Norton Anti-Vius from their site and recieved a renewal key. I am then supposed to go into the Help & Support menu and check the update with "Update with subcrption key" button. I do this and then click OK, but nothing happens. Can anyone tell me how to get this to work?

03-02-2006, 04:03 AM	#2 (permalink)
davidireland Gold Member Join Date: Dec 2005 Location: Ajax, ON Age: 19 Posts: 287	Maybe you have some kind of firewall or popup blocker stopping it from working. Disable either of those things...if that doesn't work the best thing to do would be calling or emailing Symmantec for help...They would know their own product better than anyone. __________________ Dave. AMD Athlon 64 4400+ HITACHI 100GB 7200RPM HDD 2GB RAM Vista Home Premium

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03-02-2006, 07:28 AM	#3 (permalink)
cell4me banned Join Date: Feb 2005 Posts: 1,486	If you still have your norton disk compleatly uninstall norton and reinstall it and when it comes time to enter your key use the new one instead of the old!