Maxtor 3100 External HDD Problem...

Donnie373 · 03-03-2006, 02:54 AM

Hi all! I'm new to this board and have probibly announced myself as a new member first before posting my problem... Please forgive my rudeness. Ok on to my unfortunate event...

I went out to staples today and purchesed a new Maxtor Personal Storage 3100 HDD. It's 200gb. Got home and hooked it up and windows started doing it's Found New Hardware thing. Looked like it was going well and then... "USB Device Not Recognized". Underneath that header it says One of the usb devices attached to this computer has malfunctioned.

OK. I'm not new to this kind of thing. I Looked through the box hopeing to find some documentation... I DID! a stupidly small peice of paper called a quick guide that has no words and a few pictures. That tells you just how fool profe this hdd is supposed to be! I went to maxtor's website looking for a driver download and they had one! Just not one for my windows version... that reminds me... I think that you guys would be better able to help me if you knew what kind of pc I have, huh?

It is an:
HP Media Center PC m1297c (stock execpt for an added 1gb of ram... 2gb total)
it has 6 usb 2.0 slots in it. 2 in front and 4 in back.

I googled my problem and have been searching for an answer for the last 2 hours. A few people have had simmilar problems with this and suggested that I Right Click on MY Computer, then go to manage then disc management and just reassign the device a new letter... Problem with that is that it doesn't even show up in there. I can't reassign somthing that isn't there. I have played with the device manager... Uninstalled the "unknown driver" and re installed it. I have un plugged everything and let is sit for 5 minutes then re-installed it. Oh, and the last thing that I did was hook it up to my wife's laptop. Yeah, the dam thing worked fine on it. So... any suggestions?

Motoxrdude · 03-03-2006, 03:31 AM

PLug it into another usb port?

Donnie373 · 03-03-2006, 03:42 AM

Yeah... I tried that. Tried both front and back ports.

Donnie373 · 03-03-2006, 11:10 PM

Ok... I took the hdd back and bought a new Maxtor OneTouch II. This one works!

03-03-2006, 02:54 AM	#1 (permalink)
Donnie373 New Member Join Date: Mar 2006 Posts: 3	Maxtor 3100 External HDD Problem... Hi all! I'm new to this board and have probibly announced myself as a new member first before posting my problem... Please forgive my rudeness. Ok on to my unfortunate event... I went out to staples today and purchesed a new Maxtor Personal Storage 3100 HDD. It's 200gb. Got home and hooked it up and windows started doing it's Found New Hardware thing. Looked like it was going well and then... "USB Device Not Recognized". Underneath that header it says One of the usb devices attached to this computer has malfunctioned. OK. I'm not new to this kind of thing. I Looked through the box hopeing to find some documentation... I DID! a stupidly small peice of paper called a quick guide that has no words and a few pictures. That tells you just how fool profe this hdd is supposed to be! I went to maxtor's website looking for a driver download and they had one! Just not one for my windows version... that reminds me... I think that you guys would be better able to help me if you knew what kind of pc I have, huh? It is an: HP Media Center PC m1297c (stock execpt for an added 1gb of ram... 2gb total) it has 6 usb 2.0 slots in it. 2 in front and 4 in back. I googled my problem and have been searching for an answer for the last 2 hours. A few people have had simmilar problems with this and suggested that I Right Click on MY Computer, then go to manage then disc management and just reassign the device a new letter... Problem with that is that it doesn't even show up in there. I can't reassign somthing that isn't there. I have played with the device manager... Uninstalled the "unknown driver" and re installed it. I have un plugged everything and let is sit for 5 minutes then re-installed it. Oh, and the last thing that I did was hook it up to my wife's laptop. Yeah, the dam thing worked fine on it. So... any suggestions?

03-03-2006, 03:31 AM	#2 (permalink)
Motoxrdude Diamond Member Join Date: Nov 2005 Location: Nor Cal Age: 18 Posts: 6,513	PLug it into another usb port? __________________ RIP Mom 9/17/55-02/22/08.

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03-03-2006, 03:42 AM	#3 (permalink)
Donnie373 New Member Join Date: Mar 2006 Posts: 3	Yeah... I tried that. Tried both front and back ports.

03-03-2006, 11:10 PM	#4 (permalink)
Donnie373 New Member Join Date: Mar 2006 Posts: 3	Ok... I took the hdd back and bought a new Maxtor OneTouch II. This one works!