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OvenMaster · 07-22-2006, 05:50 PM

I had problems with eMachines when my combo burner wouldn't recognize CD-RW's as eraseable. I'd tried everything I knew, reinstalled softwares, drivers, reconnected hardware, all of it, and assumed I'd have to send it back for warranty service. So I get on the blower with a tech guy (very polite, btw) who tells me to do what I've already done. I explain that I've already done all that, but I go through the motions, taking two hours, and finally he says, "Gee, I guess you'll have to send it in for depot service." DUH! No $hit, Sherlock! Thank God I got my PC back fixed and in one piece.

I guess tech support people aren't trained to deal with people who know anything about PCs.

Tom

07-22-2006, 05:50 PM	#6 (permalink)
OvenMaster VIP Member Join Date: Jan 2006 Location: Red Sox Nation Age: 50 Posts: 2,193	I had problems with eMachines when my combo burner wouldn't recognize CD-RW's as eraseable. I'd tried everything I knew, reinstalled softwares, drivers, reconnected hardware, all of it, and assumed I'd have to send it back for warranty service. So I get on the blower with a tech guy (very polite, btw) who tells me to do what I've already done. I explain that I've already done all that, but I go through the motions, taking two hours, and finally he says, "Gee, I guess you'll have to send it in for depot service." DUH! No $hit, Sherlock! Thank God I got my PC back fixed and in one piece. I guess tech support people aren't trained to deal with people who know anything about PCs. Tom __________________ Frankenbox III: CPU: AMD Athlon 64 X2 4200+ * MOBO: Biostar K8M800 Micro AM2 * RAM: 2x1GB Kingston DDR2 667 HDD: 2x WD 160GB, Seagate 320GB (640GB total) * OPT: 2x Pioneer DVR-115DBK DVD burners PSU: Antec Basiq 500W * GPU: PNY GeForce FX5200 256MB AGP 8x * MON: ViewSonic LCD VA721 CASE: EvTek midtower * SND: Diamond Xtreme 5.1 * OS: XP Home SP3 * ROUTER: Linksys WRT54GS