Hey,
I'm
Platinum, and I'll be helping you with your issues today!
Welcome to the
ComputerForum.com. Not only am I here to work to fix your computers, but I also want to educate you.
So, if you have any questions, even if they don't pertain to the current issue, please, just ask! I'd be more than happy to help you with your questions.
While we are working together, please
- Reply to this thread. Do not start a new topic.
- If you are unsure of what to do, please stop and ask! Don't keep going on.
- Be patient. HijackThis logs take some time to research, as does the preparation of a fix.
Please note the following:
- I will be working on your Malware issues: This may or may not, solve other issues you may have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine.
- Please continue to review my answers until I tell you your machine is clear. (Absence of symptoms does not mean that everything is clear.)
- The process may take considerable time, and many posts.
We'll need to move HiJackThis.exe out of a temporary directory and into a directory of its own, preferably
C:\HJT (creating the folder if necessary). The reason behind this is that HJT creates backups of every "fix" we do in the folder it's running in. If we happen to "fix" something and need it later on, there is a very good chance that, by that time, that TEMP directory could be purged and our backups would be lost. If you need a detailed tutorial or just a better explanation as to why, please
click here.
Please move HJT to its own directory and repost your log.