My Scanner doesn't work.

arjhay · 11-04-2004, 10:15 PM

Hi. Why is it that my scanner (Packard Bell Diamond 1200 Plus) is not working properly? Whenever I clicked the scanner button, a pop up box will then appear saying.. "The computer cannot detect the scanner or camera. Please make sure the device is turned on and is properly connected to
the computer." The scanner is properly connected, i don't know what's wrong with it. I tried reinstalling it, but still, nothing happens.

Any kind of help is much appreciated.

Thank you.

Lorand · 11-04-2004, 10:20 PM

Do you have SP2 installed?

arjhay · 11-05-2004, 10:49 PM

what's SP2?

Lorand · 11-05-2004, 10:59 PM

It's a service pack for Windows XP.

reformed · 11-07-2004, 06:54 PM

This might be it.

http://support.microsoft.com/?kbid=814390

porridge · 11-15-2004, 11:12 PM

Hi people,

I've just been fixing this scanner .

FIX :
1) Connect and Install the Scanner with the 1.1 Driver off the PB Website Located below
http://support.packardbell.com/uk/my...roup=2000#show

[Note the download is called - 'Packard Bell Diamond 1200 plus scanner driver']

2) Download the Mustek Driver located below
ftp://ftp.mustek.com.tw/pub/driver/B...0/XPDriver.EXE

3) Double click to extract it to a folder (Select a folder that you can remember. I think the default is C:\Windows\Temp)

4) Go to Control Panel > System > Hardware > Device Manager > Imaging Devices and manually update the driver by double clicking on your scanner name - selecting the driver tab at the top of the scanner properties - Click on Update Driver - and select 'Install from a list or a specified location'

Now Browse to the folder where you have extraced the 'Updated' Driver

*********** the Scanner now scans in Windows XP SP2

Regards AI Glitch.

computerdude2004 · 11-16-2004, 11:42 PM

I have a HP 5500c scanner that does the same and I have reinstalled the software and tryed to reconnect it and it still won't work. When I go into control panel and imaging devices it doesn't show up. The computer doesn't recognize the scanner. It connects via USB. I also tried to switch ports and unplug the scanner for 60 seconds.

I have XP Home with SP1, not SP2.

tomb08uk · 11-17-2004, 04:46 PM

I think thisn sounds like it has been sparked either by lighting or by mains 240v as this happened to mine.best way is to buy another one.

computerdude2004 · 11-17-2004, 09:55 PM

It still turns on, the computer just doesn't recognize it.

computerdude2004 · 11-19-2004, 04:17 AM

I got it working. The cable was pinched under a table and it must have broken a few wires within the wire. I tried a new USB cable and it worked.

11-04-2004, 10:15 PM	#1 (permalink)
arjhay Bronze Member Join Date: Jul 2004 Posts: 41	My Scanner doesn't work. Hi. Why is it that my scanner (Packard Bell Diamond 1200 Plus) is not working properly? Whenever I clicked the scanner button, a pop up box will then appear saying.. "The computer cannot detect the scanner or camera. Please make sure the device is turned on and is properly connected to the computer." The scanner is properly connected, i don't know what's wrong with it. I tried reinstalling it, but still, nothing happens. Any kind of help is much appreciated. Thank you. __________________ 80GB Geforce 4 MX 440SE 128MB/TV OUT 16x DVD 52x CD-RW 512 MB DDR Intel Pentium 4 Processor H-T (FSB 800)

11-05-2004, 10:49 PM	#3 (permalink)
arjhay Bronze Member Join Date: Jul 2004 Posts: 41	what's SP2? __________________ 80GB Geforce 4 MX 440SE 128MB/TV OUT 16x DVD 52x CD-RW 512 MB DDR Intel Pentium 4 Processor H-T (FSB 800)

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11-04-2004, 10:20 PM	#2 (permalink)
Lorand VIP Member Join Date: Dec 2003 Location: Bucharest Age: 41 Posts: 3,042	Do you have SP2 installed?

11-05-2004, 10:59 PM	#4 (permalink)
Lorand VIP Member Join Date: Dec 2003 Location: Bucharest Age: 41 Posts: 3,042	It's a service pack for Windows XP.

11-07-2004, 06:54 PM	#5 (permalink)
reformed banned Join Date: Nov 2004 Posts: 20	This might be it. http://support.microsoft.com/?kbid=814390

11-15-2004, 11:12 PM	#6 (permalink)
porridge New Member Join Date: Nov 2004 Posts: 1	Hi people, I've just been fixing this scanner . FIX : 1) Connect and Install the Scanner with the 1.1 Driver off the PB Website Located below http://support.packardbell.com/uk/my...roup=2000#show [Note the download is called - 'Packard Bell Diamond 1200 plus scanner driver'] 2) Download the Mustek Driver located below ftp://ftp.mustek.com.tw/pub/driver/B...0/XPDriver.EXE 3) Double click to extract it to a folder (Select a folder that you can remember. I think the default is C:\Windows\Temp) 4) Go to Control Panel > System > Hardware > Device Manager > Imaging Devices and manually update the driver by double clicking on your scanner name - selecting the driver tab at the top of the scanner properties - Click on Update Driver - and select 'Install from a list or a specified location' Now Browse to the folder where you have extraced the 'Updated' Driver *********** the Scanner now scans in Windows XP SP2 Regards AI Glitch.

11-16-2004, 11:42 PM	#7 (permalink)
computerdude2004 Silver Member Join Date: Nov 2004 Location: Wisconsin Age: 19 Posts: 242	I have a HP 5500c scanner that does the same and I have reinstalled the software and tryed to reconnect it and it still won't work. When I go into control panel and imaging devices it doesn't show up. The computer doesn't recognize the scanner. It connects via USB. I also tried to switch ports and unplug the scanner for 60 seconds. I have XP Home with SP1, not SP2.

11-17-2004, 04:46 PM	#8 (permalink)
tomb08uk Platinum Member Join Date: Sep 2004 Posts: 836	I think thisn sounds like it has been sparked either by lighting or by mains 240v as this happened to mine.best way is to buy another one.

11-17-2004, 09:55 PM	#9 (permalink)
computerdude2004 Silver Member Join Date: Nov 2004 Location: Wisconsin Age: 19 Posts: 242	It still turns on, the computer just doesn't recognize it.

11-19-2004, 04:17 AM	#10 (permalink)
computerdude2004 Silver Member Join Date: Nov 2004 Location: Wisconsin Age: 19 Posts: 242	I got it working. The cable was pinched under a table and it must have broken a few wires within the wire. I tried a new USB cable and it worked.