Honestly, my advice is to get rid of Norton altogether. You may still be able to get a refund at this point.
I'm not saying this just to bash Norton, but from my own experience Norton is a huge resource hog; taking a long time to load and generally slowing the computer down. It has also been shown to not be as effective as many other programs (including many free programs) and I wouldn't be surprised if there was malware designed to target a Windows system with Norton (that is just aguess).
That being said, their are several very good, free antivirus programs out there. AVG and Antivir, both of which I use, have free versions as well as Avast and several others (check out the security 101 sticky here for a few more).
As to your question, my guesss is you have to set up your firewall to allow your email prgoram to run properly. If email works when Norton is
"off" that is definatelyt the problem. I can't ecall exactly how, but their should be a way to "allow" trusted applications in the firewall settings.
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