Thanks all,
It seems that I made a bad move upgrading Norton. I certainly will not renew it again. Just to update you, through no efford of my own the system started working OK again, so possibly I was harsh on Norton. I can only assume that the server was not doing its job even though they said it was OK, and after paying a premium rate on the help line they fixed it.
I am not happy with the Norton situation of downloading the software when there is no apparent way to save it for future backup. Norton is asking for an extra charge when ordering, so that it can be downloaded again a few months in to future, where as if I bought it over the counter I would have a CD.
By the way the Norton support still never got back to me. Possibly I should stop payment to my VISA card
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