USB scanner not working -again

tchtch · 11-24-2004, 04:10 AM

Sorry to bother you with this again but my new BenQ scanner has quit working and brings up an error message, I have uninstalled the software etc, but it still won't scan. Any ideas?

**[tab]** · 11-24-2004, 08:03 AM

What's the error message?

tchtch · 11-25-2004, 02:03 AM

Thanks for your reply. You can read the string from Nov. 14 'USB scanner doesn't work' for an idea of what has been tried so far.

computerdude2004 · 11-27-2004, 06:02 PM

Have you tried a different cable? Does the computer recognize the scanner in the device window?

tchtch · 11-27-2004, 11:58 PM

It's possible a conflict exists thru the USB port since my computer recognizes the scanner each time I reinstall it but an error message prevents it from working. The Adaptec ASPI driver recommended by Lorand got the scanner working again for a couple of days, even after the computer was shut down and restarted. Then the problem returned.

computerdude2004 · 11-28-2004, 01:02 AM

Try plugging the device into a different USB port, if possible a USB port on the other side of the machine. So if it is plugged in on the back of the machine, try the front, if you have ports there.

tchtch · 11-28-2004, 02:38 AM

Tried another USB port, I only have two, but that didn't help.

computerdude2004 · 11-28-2004, 02:44 AM

Have you tried a different cable. That was my problem. Also, try unpluggin the scanner for 60 seconds, because that will reset it.

tchtch · 11-28-2004, 03:42 AM

Tried another cable and unplugging it but it still doesn't work.

11-24-2004, 04:10 AM	#1 (permalink)
tchtch New Member Join Date: Nov 2004 Posts: 10	USB scanner not working -again Sorry to bother you with this again but my new BenQ scanner has quit working and brings up an error message, I have uninstalled the software etc, but it still won't scan. Any ideas?

11-24-2004, 08:03 AM	#2 (permalink)
[tab] [...] Join Date: Nov 2003 Location: Sydney, Australia Posts: 904	What's the error message? __________________ DVDRelease.com - Digital-Camera.org

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11-25-2004, 02:03 AM	#3 (permalink)
tchtch New Member Join Date: Nov 2004 Posts: 10	Thanks for your reply. You can read the string from Nov. 14 'USB scanner doesn't work' for an idea of what has been tried so far.

11-27-2004, 06:02 PM	#4 (permalink)
computerdude2004 Silver Member Join Date: Nov 2004 Location: Wisconsin Age: 19 Posts: 242	Have you tried a different cable? Does the computer recognize the scanner in the device window?

11-27-2004, 11:58 PM	#5 (permalink)
tchtch New Member Join Date: Nov 2004 Posts: 10	It's possible a conflict exists thru the USB port since my computer recognizes the scanner each time I reinstall it but an error message prevents it from working. The Adaptec ASPI driver recommended by Lorand got the scanner working again for a couple of days, even after the computer was shut down and restarted. Then the problem returned.

11-28-2004, 01:02 AM	#6 (permalink)
computerdude2004 Silver Member Join Date: Nov 2004 Location: Wisconsin Age: 19 Posts: 242	Try plugging the device into a different USB port, if possible a USB port on the other side of the machine. So if it is plugged in on the back of the machine, try the front, if you have ports there.

11-28-2004, 02:38 AM	#7 (permalink)
tchtch New Member Join Date: Nov 2004 Posts: 10	Tried another USB port, I only have two, but that didn't help.

11-28-2004, 02:44 AM	#8 (permalink)
computerdude2004 Silver Member Join Date: Nov 2004 Location: Wisconsin Age: 19 Posts: 242	Have you tried a different cable. That was my problem. Also, try unpluggin the scanner for 60 seconds, because that will reset it.

11-28-2004, 03:42 AM	#9 (permalink)
tchtch New Member Join Date: Nov 2004 Posts: 10	Tried another cable and unplugging it but it still doesn't work.