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Old 07-15-2006, 07:34 PM   #1 (permalink)
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Default Comcast Customer Support

If you have Comcast you have probably had to deal with their lousy customer support. They state the very obvious, and they are just bad. Also, did you guys hear about the Comcast Tech falling asleep on a persons couch while on the phone with the head office. That is a pretty bad reputation for the company. So let me know what you think about Comcast.
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Old 07-15-2006, 07:44 PM   #2 (permalink)
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personally i hate Comcast, i deal with Verizon, 4 DSL, and phone service.
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Old 07-15-2006, 07:49 PM   #3 (permalink)
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I recently started service ( 3 weeks ago )..

I have talked to the Cust Support 2-3 times, and they seem to be ok. Maybe you need to know what you want?? I only needed to change my mac address of the modem, and then get a tech support out when they turned me off.
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Old 07-15-2006, 08:05 PM   #4 (permalink)
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Quote:
Originally Posted by Justen
Also, did you guys hear about the Comcast Tech falling asleep on a persons couch while on the phone with the head office. That is a pretty bad reputation for the company. So let me know what you think about Comcast.
LMAOO are u serious? Hahahah thats some funny shit. I have comcast but if anything happends i fix it myself unless its a problem that they cut my internet off or somethin like that.
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Old 07-15-2006, 08:28 PM   #5 (permalink)
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Quote:
Originally Posted by Arti_2005
LMAOO are u serious? Hahahah thats some funny shit. I have comcast but if anything happends i fix it myself unless its a problem that they cut my internet off or somethin like that.
Yeah, I fix mine as well, it is just sometimes it seems the interenet goes down. So I have to call them and am on hold for about 10 or 15 min and all they do is well it looks fine to me, wait it out.
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Old 07-15-2006, 08:49 PM   #6 (permalink)
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I love when they do the disconnect it for 5 minutes and reconnect it but u tried that 100 times before calling them.
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Old 07-15-2006, 09:25 PM   #7 (permalink)
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yeah i know lol, but they dont know that, unless you tell them.
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Old 07-15-2006, 10:34 PM   #8 (permalink)
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Quote:
Originally Posted by jp198780
yeah i know lol, but they dont know that, unless you tell them.
Yea but seems like thats the only thing they know.
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Old 07-15-2006, 10:55 PM   #9 (permalink)
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Hmm, I never have problems, any problems I get I can fix myself without the need to call support. The one time I called support, I was very happy. I have absolutely 0 downtime, and I have 8 Mbps service, which absolutely crushes any DSL speed verizon offers. I get almost 2000kbps for every download, (2.00 Mbps) as in them meter on IE or FF/Safari. Support, proably does suck, but the speed is unmatched in my area.
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Old 07-16-2006, 04:16 AM   #10 (permalink)
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yeah, speed is unbeatable here too

they had to dig up one of our cable lines and replace it, which made a very long line throught our whole yard and went across our whole neighbors backyard

they also charge you for every extra pc u have on the internet, my neighbor has qwest and can have as many as he wants

but speed, it is super fast, when its working
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