Comcast Customer Support

Justen · 07-15-2006, 07:34 PM

If you have Comcast you have probably had to deal with their lousy customer support. They state the very obvious, and they are just bad. Also, did you guys hear about the Comcast Tech falling asleep on a persons couch while on the phone with the head office. That is a pretty bad reputation for the company. So let me know what you think about Comcast.

jp198780 · 07-15-2006, 07:44 PM

personally i hate Comcast, i deal with Verizon, 4 DSL, and phone service.

Trizoy · 07-15-2006, 07:49 PM

I recently started service ( 3 weeks ago )..

I have talked to the Cust Support 2-3 times, and they seem to be ok. Maybe you need to know what you want?? I only needed to change my mac address of the modem, and then get a tech support out when they turned me off.

Arti_2005 · 07-15-2006, 08:05 PM

Quote:

Originally Posted by Justen

Also, did you guys hear about the Comcast Tech falling asleep on a persons couch while on the phone with the head office. That is a pretty bad reputation for the company. So let me know what you think about Comcast.

LMAOO are u serious? Hahahah thats some funny shit. I have comcast but if anything happends i fix it myself unless its a problem that they cut my internet off or somethin like that.

Justen · 07-15-2006, 08:28 PM

Quote:

Originally Posted by Arti_2005

LMAOO are u serious? Hahahah thats some funny shit. I have comcast but if anything happends i fix it myself unless its a problem that they cut my internet off or somethin like that.

Yeah, I fix mine as well, it is just sometimes it seems the interenet goes down. So I have to call them and am on hold for about 10 or 15 min and all they do is well it looks fine to me, wait it out.

Arti_2005 · 07-15-2006, 08:49 PM

I love when they do the disconnect it for 5 minutes and reconnect it but u tried that 100 times before calling them.

Justen · 07-16-2006, 05:41 AM

Quote:

Originally Posted by Arti_2005

I love when they do the disconnect it for 5 minutes and reconnect it but u tried that 100 times before calling them.

Yes, they do that to me all the time, I think they need some new customer support people.

Here is the video of the guy falling asleep on the couch.
http://www.youtube.com/watch?v=ufo9p...search=comcast

jp198780 · 07-15-2006, 09:25 PM

yeah i know lol, but they dont know that, unless you tell them.

Arti_2005 · 07-15-2006, 10:34 PM

Quote:

Originally Posted by jp198780

yeah i know lol, but they dont know that, unless you tell them.

Yea but seems like thats the only thing they know.

SC7 · 07-15-2006, 10:55 PM

Hmm, I never have problems, any problems I get I can fix myself without the need to call support. The one time I called support, I was very happy. I have absolutely 0 downtime, and I have 8 Mbps service, which absolutely crushes any DSL speed verizon offers. I get almost 2000kbps for every download, (2.00 Mbps) as in them meter on IE or FF/Safari. Support, proably does suck, but the speed is unmatched in my area.

07-15-2006, 07:34 PM	#1 (permalink)
Justen banned Join Date: Jun 2006 Location: Washington State Age: 19 Posts: 79	Comcast Customer Support If you have Comcast you have probably had to deal with their lousy customer support. They state the very obvious, and they are just bad. Also, did you guys hear about the Comcast Tech falling asleep on a persons couch while on the phone with the head office. That is a pretty bad reputation for the company. So let me know what you think about Comcast.

07-15-2006, 07:44 PM	#2 (permalink)
jp198780 Diamond Member Join Date: Mar 2006 Location: Deptford, New Jersey Age: 19 Posts: 4,115	personally i hate Comcast, i deal with Verizon, 4 DSL, and phone service. __________________ My computer:Amd x2 4400+@2.30ghz 2gb ram 160gb 7200rpm hard drive EVGA 9600gt ssc(740/1000) xp pro

07-15-2006, 07:49 PM	#3 (permalink)
Trizoy VIP Member Join Date: Apr 2005 Location: Mountain View, Ca Posts: 4,681	I recently started service ( 3 weeks ago ).. I have talked to the Cust Support 2-3 times, and they seem to be ok. Maybe you need to know what you want?? I only needed to change my mac address of the modem, and then get a tech support out when they turned me off. __________________ 01100110 01100001 01110010 01110100

07-15-2006, 08:49 PM	#6 (permalink)
Arti_2005 Silver Member Join Date: Jul 2006 Location: Antioch, TN Age: 21 Posts: 103	I love when they do the disconnect it for 5 minutes and reconnect it but u tried that 100 times before calling them. __________________ Compaq Presario SR1320NX 3100+ AMD Sempron (1.80GHz) Processor SiS 760 Display Adapter Realtek AC97 Audio 512MB DDR Memory 80GB HDD, 160GB External HDD Lite-On DVD+RW/CD-RW DL 8x 9-in-1 Memory Card Reader Windows XP

07-15-2006, 09:25 PM	#8 (permalink)
jp198780 Diamond Member Join Date: Mar 2006 Location: Deptford, New Jersey Age: 19 Posts: 4,115	yeah i know lol, but they dont know that, unless you tell them. __________________ My computer:Amd x2 4400+@2.30ghz 2gb ram 160gb 7200rpm hard drive EVGA 9600gt ssc(740/1000) xp pro

07-15-2006, 10:55 PM	#10 (permalink)
SC7 Platinum Member Join Date: May 2006 Location: New Jersey, USA Age: 18 Posts: 757	Hmm, I never have problems, any problems I get I can fix myself without the need to call support. The one time I called support, I was very happy. I have absolutely 0 downtime, and I have 8 Mbps service, which absolutely crushes any DSL speed verizon offers. I get almost 2000kbps for every download, (2.00 Mbps) as in them meter on IE or FF/Safari. Support, proably does suck, but the speed is unmatched in my area. __________________ My Rig Pentium 4 2.8 GHz Northwood Intel 845GVSR Motherboard 1 GB PC 3200 DDR BFG Tech FX5500OC 256 Mb PCI Edition 160 GB WD Caviar SE (8 Mb cache) Edition 60 GB WD Caviar SE (8 Mb cache) Edition Sony DVD-Rom/CD-RW Drive Dynex DVD+-R/RW Dual Layer Drive Nice MAG Innovision 17" LCD Flat Panel Monitor.

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