Driver Hell & HP

Platinum · 07-21-2006, 06:25 PM

So here at work yesterday I had to reinstall WinXP Pro on one of the machines. After installing it, some drivers were missing (video, audio, and NIC). So, I download them all install them, only to find the NIC drivers don't work. Now bare in mind, I couldn't download from the machine I just installed WinXP Pro on because I can't access the internet (the reason for needing NIC drivers obviously). So I had to burn CDs with the drivers on them. So after searching for different drivers, I find them and again, no luck.

At this point there was only 1 driver left, a wireless driver which I obviously do not need so I gave HP a little call. Finally I get someone on the phone from the UK.

Now I'm an American, and his accent was fine, but he was talking so damn fast WITH the accent I couldn't understand him! I felt like a moron, working in the IT dept. of my office and I can't even follow his damn directions! So I sit on the phone with him for awhile. He's telling me to try this, and try that (everything I had already tried). And throughout the call he says "hold on one second please," probably to call his buddy in a nearby cubicle to ask what to do next because he had NO idea... He tells me to download this file, that file, oh and the one that doesn't even support my NIC too. He goes to the Intel site, finds drivers for it, and they still don't work. So finally, my buddy I work with comes over and says "try this CD." I put it in and BAM! It works!!! Go figure! So I ask him where he got them from, and of course... the Intel site!

!!!

So at this point I'm just fed up with this guy on the phone because he doesn't know what he's doing. This is his job people... troubleshooting... and he can't even find a driver! Something that takes 2 minutes, left me on the phone for 2 hours. And his explanation as to why the drivers on the website didn't work: "Our website is under maintainance." Yea... figured as much, just make excuses for your lack of computer knowledge.

Total Phone Time: 2 hours
Total Time (inc. time I spent before I called): 2.5 hours

That's right people... it took 2.5 hours to do something that should normally take...... 2 minutes.

I'm sorry for this rant against HP, but it just frustrated me so much I had to let you all know! And guess what. After that phone call I had to sit on the phone with Brother (manufacturer of some of our printers) because one of our printers had an error we couldn't get rid of. After an hour on the phone with them, I had to hang up because I couldn't sit at the computer connected to the printer (she was in her office, so I couldn't just kick her out).

So... the moral of the story? Tech support...

ReverseFluxx · 07-21-2006, 06:41 PM

Hahaha, that's the reason why I never have and never plan on calling tech support in my life.

Bobo · 07-21-2006, 06:54 PM

Well what do you think this computer forum exists for?

Arm_Pit · 07-21-2006, 07:38 PM

You should have just bought a PCI card for 5$ instead, they almost alwyas work with jsut plug and play rather then the intergrated. PLus if it didn;t it would have come with a CD

Platinum · 07-21-2006, 08:25 PM

Quote:

Originally Posted by ReverseFluxx

Hahaha, that's the reason why I never have and never plan on calling tech support in my life.

Sometimes you just don't have a choice man...

Quote:

Originally Posted by Arm_Pit

You should have just bought a PCI card for 5$ instead, they almost alwyas work with jsut plug and play rather then the intergrated. PLus if it didn;t it would have come with a CD

Yes, while that is very true that's not the point. The point is I have something, so it should be working. I'm not going to go out and buy a card if I have one, it just shouldn't have taken that long. But at that point, I just wanted to get the damn thing to work, I ended up being really rude to him at the end because I was just so fed up with his nonsense.

OvenMaster · 07-22-2006, 04:50 PM

I had problems with eMachines when my combo burner wouldn't recognize CD-RW's as eraseable. I'd tried everything I knew, reinstalled softwares, drivers, reconnected hardware, all of it, and assumed I'd have to send it back for warranty service. So I get on the blower with a tech guy (very polite, btw) who tells me to do what I've already done. I explain that I've already done all that, but I go through the motions, taking two hours, and finally he says, "Gee, I guess you'll have to send it in for depot service." DUH! No $hit, Sherlock! Thank God I got my PC back fixed and in one piece.

I guess tech support people aren't trained to deal with people who know anything about PCs.

Tom

**DCIScouts** · 07-23-2006, 03:44 AM

Yeah, tech support people assume you're a moron, but I can empathize working in retail; there's a lot of dumb people...

Anyway, what's the problem with your Brother machines? Maybe we can help there...

Platinum · 07-24-2006, 02:02 PM

Well, the first problem was it said we "Change Drum Soon" so we changed it. The error message didn't go away. That's when I called Brother, got taht taken care of. Now that the change drum soon message went away it just wouldn't print. They had me print an Activity Report for it but it doesn't say a whole lot...

Nini · 07-30-2006, 06:24 PM

Haha lousy support huh? thats a first,,,lol

tdeath101 · 07-31-2006, 01:55 AM

lol computer morons trying to teach computer masters lol what will they think of next..

07-21-2006, 06:25 PM	#1 (permalink)
Platinum Platinum Member Join Date: Jul 2005 Location: New York Age: 20 Posts: 762	Driver Hell & HP So here at work yesterday I had to reinstall WinXP Pro on one of the machines. After installing it, some drivers were missing (video, audio, and NIC). So, I download them all install them, only to find the NIC drivers don't work. Now bare in mind, I couldn't download from the machine I just installed WinXP Pro on because I can't access the internet (the reason for needing NIC drivers obviously). So I had to burn CDs with the drivers on them. So after searching for different drivers, I find them and again, no luck. At this point there was only 1 driver left, a wireless driver which I obviously do not need so I gave HP a little call. Finally I get someone on the phone from the UK. Now I'm an American, and his accent was fine, but he was talking so damn fast WITH the accent I couldn't understand him! I felt like a moron, working in the IT dept. of my office and I can't even follow his damn directions! So I sit on the phone with him for awhile. He's telling me to try this, and try that (everything I had already tried). And throughout the call he says "hold on one second please," probably to call his buddy in a nearby cubicle to ask what to do next because he had NO idea... He tells me to download this file, that file, oh and the one that doesn't even support my NIC too. He goes to the Intel site, finds drivers for it, and they still don't work. So finally, my buddy I work with comes over and says "try this CD." I put it in and BAM! It works!!! Go figure! So I ask him where he got them from, and of course... the Intel site! !!! So at this point I'm just fed up with this guy on the phone because he doesn't know what he's doing. This is his job people... troubleshooting... and he can't even find a driver! Something that takes 2 minutes, left me on the phone for 2 hours. And his explanation as to why the drivers on the website didn't work: "Our website is under maintainance." Yea... figured as much, just make excuses for your lack of computer knowledge. Total Phone Time: 2 hours Total Time (inc. time I spent before I called): 2.5 hours That's right people... it took 2.5 hours to do something that should normally take...... 2 minutes. I'm sorry for this rant against HP, but it just frustrated me so much I had to let you all know! And guess what. After that phone call I had to sit on the phone with Brother (manufacturer of some of our printers) because one of our printers had an error we couldn't get rid of. After an hour on the phone with them, I had to hang up because I couldn't sit at the computer connected to the printer (she was in her office, so I couldn't just kick her out). So... the moral of the story? Tech support... __________________ A computer once beat me at chess, but it was no match for me at kick boxing. (______(________________((() SIG-ARETTE

07-21-2006, 06:41 PM	#2 (permalink)
ReverseFluxx Silver Member Join Date: May 2005 Location: Nebraska Age: 20 Posts: 125	Hahaha, that's the reason why I never have and never plan on calling tech support in my life. __________________ Gaming: Athlon64 3500+, 1024MB RAM, PCI-e 6600GT, 200+400GB HDD, 19" LCD + 19" flat CRT, Windows XP Pro Test Server: PIII 450Mhz, 320MB RAM, TNT2 32MB, 12+10+8GB HDD, Windows 2000 Pro Notebook: Turion64 ML-40, 1024MB RAM, ATI XPRESS 200M, 100GB HDD, 17" WXGA, Fedora Core 5 64-bit, Windows XP Pro

07-22-2006, 04:50 PM	#6 (permalink)
OvenMaster VIP Member Join Date: Jan 2006 Location: Away for a while Age: 49 Posts: 1,961	I had problems with eMachines when my combo burner wouldn't recognize CD-RW's as eraseable. I'd tried everything I knew, reinstalled softwares, drivers, reconnected hardware, all of it, and assumed I'd have to send it back for warranty service. So I get on the blower with a tech guy (very polite, btw) who tells me to do what I've already done. I explain that I've already done all that, but I go through the motions, taking two hours, and finally he says, "Gee, I guess you'll have to send it in for depot service." DUH! No $hit, Sherlock! Thank God I got my PC back fixed and in one piece. I guess tech support people aren't trained to deal with people who know anything about PCs. Tom __________________ Frankenbox III: CPU: AMD Athlon 64 X2 4200+ * MOBO: Biostar K8M800 Micro AM2 * RAM: 2x1GB Kingston DDR2 667 HDD: WD 80GB Master, Seagate 320GB Slave * DVD: Pioneer DVR-115DBK & LiteOn SOHW-812S DVD/CD burners PSU: Antec SmartPower 2.0 350W * GPU: PNY GeForce FX5200 256MB AGP 8x * MON: ViewSonic LCD VA721 CASE: eMachines * SND: Diamond Xtreme 5.1 * PRN: Epson C88+ * OS: XP Home SP2 *** ROUTER: Linksys BEFSR41

07-23-2006, 03:44 AM	#7 (permalink)
DCIScouts Super Moderator Join Date: Jun 2005 Location: Kalamazoo, Michigan, USA Age: 25 Posts: 5,046	Yeah, tech support people assume you're a moron, but I can empathize working in retail; there's a lot of dumb people... Anyway, what's the problem with your Brother machines? Maybe we can help there... __________________ In the end, we will remember not the words of our enemies, but the silence of our friends. -Martin Luther King Jr. The most overlooked advantage to owning a computer is that if they foul up there's no law against wacking them around a little. -Joe Martin FOLDING FOR THE GOOD OF MANKIND :F@H Team 44358 Posting and you - CF Edition Cheers CF

07-24-2006, 02:02 PM	#8 (permalink)
Platinum Platinum Member Join Date: Jul 2005 Location: New York Age: 20 Posts: 762	Well, the first problem was it said we "Change Drum Soon" so we changed it. The error message didn't go away. That's when I called Brother, got taht taken care of. Now that the change drum soon message went away it just wouldn't print. They had me print an Activity Report for it but it doesn't say a whole lot... __________________ A computer once beat me at chess, but it was no match for me at kick boxing. (______(________________((() SIG-ARETTE

07-21-2006, 06:54 PM	#3 (permalink)
Bobo banned Join Date: Nov 2004 Location: Pittsburgh Age: 16 Posts: 6,623	Well what do you think this computer forum exists for?

07-21-2006, 07:38 PM	#4 (permalink)
Arm_Pit banned Join Date: Jun 2006 Posts: 1,299	You should have just bought a PCI card for 5$ instead, they almost alwyas work with jsut plug and play rather then the intergrated. PLus if it didn;t it would have come with a CD

07-30-2006, 06:24 PM	#9 (permalink)
Nini Diamond Member Join Date: Jul 2006 Location: Your house. Posts: 1,041	Haha lousy support huh? thats a first,,,lol __________________ mycomp Me ¤A day without laughter is a day wasted.¤

07-31-2006, 01:55 AM	#10 (permalink)
tdeath101 Gold Member Join Date: Jun 2006 Location: in the place you always wanted to be Age: 17 Posts: 285	lol computer morons trying to teach computer masters lol what will they think of next.. __________________ Future Rig: Case: APEVIA X-Dreamer II /// Mother Board:NVIDIA nForce 680i SLI Ram: OCZ SLI-Ready 1GB DDR2 1066 /// Processor: Intel Core 2 Duo E6850 Hard Drive:WD Raptor X 150 GB /// Video Card:GeForce 8800GTS 640MB PSU:CORSAIR

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