BFG Tech Support is utterly worthless.
A brief summary of the 2nd call to BFG:
1. Me on hold for thirty minutes. Very unpleasant hold music.
2. Me explaining (again) what the issue is.
3. BFG guy spending five minutes online looking for an answer---me on hold.
4. BFG guy telling me he has no idea what the problem is. "Call Microsoft," he
says.
5. Me counting to ten.
6. Me explaining, again, that these problems only began to occur after the
new card was installed, and that my PC works fine with my old card, again.
7. "Call Dell," he suggested.
8. Me counting to ten, again.
9. Me explaining that it's not Dell's card (or MS's for that matter).
10. BFG guy saying he's very sorry he can't help.
11. Me asking for an RMA.
12. BFG guy saying "No, it's not the card."
13. Me saying "I would like a supervisor. Please."
14. BFG guy saying, "Sorry, none available. try again another time."
15. Me counting to ten.
16. Me, not making it to two.
And I snapped, a little bit. The guy was an idiot and refused to stray from his cue card, refused to see reason and blathered on about "Ockham's Razor" and how the "simplest explanation is that it's a problem with your PC, sir." If I could have reached through the phone and strangled him I still wouldn't have been sated.
Sigh. Now I'm SOL, unless I can figure this out. I'm desperate for some advice and will try to research this some more but if anyone can shed some new light on this for me, I'd be very grateful.
Thanks,
Jeff
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