I do repairs for dsl with AT&T. The disk you refer to that the tech had are just to help register an account. I never use them, Some of our less experienced guys still do. If your loop is indeed 5k ft or less from either the remote(fiber cabinet) or the co (dslam), You should easily be able to get the max dsl speeds available (6016/768). I can get a 15k ft line to 1.5/384 almost every time. Your speed test don't look right to me, A typical line (1.5/384) thoughput on speakeasy.net is consistently about (1.2/300). The throughput for a dsl line will never be the speed they sell you, always a bit less like above. Is 512/256 your actual package or just what your modem is syncing @. There's to many variables to cover here but 1 thing you can check is your modem. Get into the gui and look for the statistics , specifically the snr (signal to noise ratio) and error blocks. If your snr is in single digits..9 or below or your modem is taking alot of errors (as you look @ it..hit refresh) then your getting a poor dsl signal. If you are, Try bypassing your inside wiring by plugging just your modem into your network box (nid/dmark) outside. If signal improves you have an inside wiring issue.This is getting long...Let me know if this helps.
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