Update:
Mr. Newstead called me this morning and offered me a $150 gift certifate for my troubles and hire someone else to take my TV away. What a freaking insult. That doesn't even cover the wages I lost.
He then has the nerve to say that Best Buy's service plan is better than the factory warranty. Like I said, the higher you go in the corporate ladder, the more fecal matter you step in.
Anyway, I rejected it. Told him the only proposal I'd accept is one that assures me I will never have to deal with Best Buy again. Repairing my TV means I will still be dependant on BB if anything goes wrong.
I'm going to be up all night tonight searching new forums to plaster my story.
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