Napster Update .. now it crashes

llol_slim · 09-17-2006, 08:30 PM

Hi,
Does anybody know why the Napster client is crashing?
I updated with the required patch and now I get C++ Runtime Error whenever I try to run it.
Napster support suggest the obvious ... Virus/adware scans, reinstall etc.
of course none of this helps.
Does anybody else have the problem and hopefully a fix? Otherwise its £10 a month for no reason :-(

I have tried the microsoft support but it doesnt work .. I dont have anything in the DRM folder. (which incidently, even though I have view hidden files switched on, STILL doesnt show - I have to type the address)
~I'm desperate I dont want to stop using the service

thanks loads
laurie

PC eye · 09-18-2006, 10:18 AM

You may want to try the Napster support by email rather then Microsoft on this. http://www.napster.com/quickhelp.html Their faq and troubleshooting sections never mention runtime errors either. An email response would probably be worth the few days waiting time.

ph111lll · 01-24-2007, 05:45 PM

Try this URL:

http://www.theeldergeek.com/forum/in...howtopic=19182

The solution worked for me. I just wonder why Napster couldn't type the same response to me - they wanted me to 'phone them during more or less the exact hours most people are at work...

09-17-2006, 08:30 PM	#1 (permalink)
llol_slim New Member Join Date: Sep 2006 Posts: 3	Napster Update .. now it crashes Hi, Does anybody know why the Napster client is crashing? I updated with the required patch and now I get C++ Runtime Error whenever I try to run it. Napster support suggest the obvious ... Virus/adware scans, reinstall etc. of course none of this helps. Does anybody else have the problem and hopefully a fix? Otherwise its £10 a month for no reason :-( I have tried the microsoft support but it doesnt work .. I dont have anything in the DRM folder. (which incidently, even though I have view hidden files switched on, STILL doesnt show - I have to type the address) ~I'm desperate I dont want to stop using the service thanks loads laurie

01-24-2007, 05:45 PM	#3 (permalink)
ph111lll New Member Join Date: Jan 2007 Posts: 1	Napster Runtime Error Try this URL: http://www.theeldergeek.com/forum/in...howtopic=19182 The solution worked for me. I just wonder why Napster couldn't type the same response to me - they wanted me to 'phone them during more or less the exact hours most people are at work...

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09-18-2006, 10:18 AM	#2 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,005	You may want to try the Napster support by email rather then Microsoft on this. http://www.napster.com/quickhelp.html Their faq and troubleshooting sections never mention runtime errors either. An email response would probably be worth the few days waiting time.