Norton Problems

roker · 10-18-2006, 12:09 AM

Could someone please help
Yesterday I upgraded from Norton Antivirus 2002 to 2007 using a downlaod, and since then I have not been able to send email. I can receive OK.
When I send a email, I get a message saying that the server has rejected it with lot of error codes. When I contacted the server they said everything is OK.
Which I tend to believe.
Norton say they can take upto 48 hours to respond
I have switched all of the items in Norton off.

If I delete Norton I may have trouble re-installing because it was a download.
I cannot even contact Norton support without a email

pbdr · 10-18-2006, 04:46 AM

Honestly, my advice is to get rid of Norton altogether. You may still be able to get a refund at this point.

I'm not saying this just to bash Norton, but from my own experience Norton is a huge resource hog; taking a long time to load and generally slowing the computer down. It has also been shown to not be as effective as many other programs (including many free programs) and I wouldn't be surprised if there was malware designed to target a Windows system with Norton (that is just aguess).

That being said, their are several very good, free antivirus programs out there. AVG and Antivir, both of which I use, have free versions as well as Avast and several others (check out the security 101 sticky here for a few more).

As to your question, my guesss is you have to set up your firewall to allow your email prgoram to run properly. If email works when Norton is
"off" that is definatelyt the problem. I can't ecall exactly how, but their should be a way to "allow" trusted applications in the firewall settings.

meanman · 10-18-2006, 08:56 AM

norton is crap get rid and use avg free edition and zonealarm also free just google them

ETSA · 10-18-2006, 02:35 PM

He already paid for it though, seems like a waste. Yeah, I would say get rid of it also.

pbdr · 10-18-2006, 05:38 PM

Quote:

Originally Posted by ETSA

He already paid for it though, seems like a waste. Yeah, I would say get rid of it also.

If he bought it recently, he may be able to get a refund due to it not working.

meanman · 10-18-2006, 06:08 PM

you live and learn get rid of it going with avg and zonealarm isnt going to cost anything so bite the bullet

SirKenin · 10-18-2006, 06:58 PM

Actually, Avast! destroys AVG and Zone Alarm is completely unnecessary and a pain in the ass to boot. Get rid of that Norton junk even if you have to eat the bucks you spent and switch to Avast! Save yourself a lot of headaches.

roker · 10-19-2006, 09:51 PM

Thanks all,
It seems that I made a bad move upgrading Norton. I certainly will not renew it again. Just to update you, through no efford of my own the system started working OK again, so possibly I was harsh on Norton. I can only assume that the server was not doing its job even though they said it was OK, and after paying a premium rate on the help line they fixed it.

I am not happy with the Norton situation of downloading the software when there is no apparent way to save it for future backup. Norton is asking for an extra charge when ordering, so that it can be downloaded again a few months in to future, where as if I bought it over the counter I would have a CD.
By the way the Norton support still never got back to me. Possibly I should stop payment to my VISA card

HackFox · 10-27-2006, 09:48 AM

Don't use it

chrisalviola · 10-27-2006, 11:13 AM

norton is known to change windows settings and registry and not tell users

10-18-2006, 12:09 AM	#1 (permalink)
roker New Member Join Date: Oct 2006 Posts: 8	Norton Problems Could someone please help Yesterday I upgraded from Norton Antivirus 2002 to 2007 using a downlaod, and since then I have not been able to send email. I can receive OK. When I send a email, I get a message saying that the server has rejected it with lot of error codes. When I contacted the server they said everything is OK. Which I tend to believe. Norton say they can take upto 48 hours to respond I have switched all of the items in Norton off. If I delete Norton I may have trouble re-installing because it was a download. I cannot even contact Norton support without a email

10-18-2006, 04:46 AM	#2 (permalink)
pbdr Gold Member Join Date: Mar 2006 Posts: 269	Honestly, my advice is to get rid of Norton altogether. You may still be able to get a refund at this point. I'm not saying this just to bash Norton, but from my own experience Norton is a huge resource hog; taking a long time to load and generally slowing the computer down. It has also been shown to not be as effective as many other programs (including many free programs) and I wouldn't be surprised if there was malware designed to target a Windows system with Norton (that is just aguess). That being said, their are several very good, free antivirus programs out there. AVG and Antivir, both of which I use, have free versions as well as Avast and several others (check out the security 101 sticky here for a few more). As to your question, my guesss is you have to set up your firewall to allow your email prgoram to run properly. If email works when Norton is "off" that is definatelyt the problem. I can't ecall exactly how, but their should be a way to "allow" trusted applications in the firewall settings. __________________ My current Build: E8400 Wolfdale Gigabyte EP35C DES 4 gig A-DATA DDR2 800 Sapphire Radeon HD 3870 Seagate 320 GB HDD Lite-On Lightscribe DVDRW Raidmax Sagitta (Black) Case

10-18-2006, 02:35 PM	#4 (permalink)
ETSA Diamond Member Join Date: Jan 2006 Location: WA Age: 25 Posts: 2,504	He already paid for it though, seems like a waste. Yeah, I would say get rid of it also. __________________ Cooler Master Cosmos 1010 Corsair 850 Watt PSU Gigabyte GA-EX58-UD5 Intel Core i7 920 @ 3.2 /w Noctua NH-U12P SE1366 3GB Corsair Dominator DDR3 1600Mhz HD4870x2 2GB DDR5 FOLDING FOR THE GOOD OF MANKIND :F@H Team 44358

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10-18-2006, 08:56 AM	#3 (permalink)
meanman Diamond Member Join Date: Nov 2005 Location: england Posts: 1,864	norton is crap get rid and use avg free edition and zonealarm also free just google them

10-18-2006, 06:08 PM	#6 (permalink)
meanman Diamond Member Join Date: Nov 2005 Location: england Posts: 1,864	you live and learn get rid of it going with avg and zonealarm isnt going to cost anything so bite the bullet

10-18-2006, 06:58 PM	#7 (permalink)
SirKenin banned Join Date: Aug 2006 Posts: 4,711	Actually, Avast! destroys AVG and Zone Alarm is completely unnecessary and a pain in the ass to boot. Get rid of that Norton junk even if you have to eat the bucks you spent and switch to Avast! Save yourself a lot of headaches.

10-19-2006, 09:51 PM	#8 (permalink)
roker New Member Join Date: Oct 2006 Posts: 8	Thanks all, It seems that I made a bad move upgrading Norton. I certainly will not renew it again. Just to update you, through no efford of my own the system started working OK again, so possibly I was harsh on Norton. I can only assume that the server was not doing its job even though they said it was OK, and after paying a premium rate on the help line they fixed it. I am not happy with the Norton situation of downloading the software when there is no apparent way to save it for future backup. Norton is asking for an extra charge when ordering, so that it can be downloaded again a few months in to future, where as if I bought it over the counter I would have a CD. By the way the Norton support still never got back to me. Possibly I should stop payment to my VISA card

10-27-2006, 09:48 AM	#9 (permalink)
HackFox New Member Join Date: Oct 2006 Posts: 2	Don't use it

10-27-2006, 11:13 AM	#10 (permalink)
chrisalviola Platinum Member Join Date: Jul 2006 Posts: 867	norton is known to change windows settings and registry and not tell users