Windows freeze upon "Turn off"

LM79 · 11-04-2006, 12:53 AM

Hi,

I have a compaq presario 2100 laptop.
When I turn off the computer (using start menu), 80% of the time it does not get past the "windows is saving your settings" screen.
This also happens when I elect "restart" instead of "turn off".
To remedy, I have to hold down power button or pull out the power cable/battery.
However, "standby" always works.

Starting up is never a problem. Just turning it off!

Here is my system:
Compaq pres 2100.
P4, 512mb ram
Running XP home, SP2, AVG and Ad-aware.
The system is running pretty clean at the moment, having recently cleansed it of all spyware and trojans!

If someone can help me fix this, my baby will be mint again!

Please help.
Thanks in advance.

LM79

Bobo · 11-04-2006, 12:55 AM

This happened with a Compaq Presario desktop that I have, and the only way I could fix it was to reformat it. I know it isn't the best solution, but if you have no other solution, that might work.

PC eye · 11-04-2006, 01:30 AM

Try reducing the amount of things that load along with Windows. You have a program that is hanging upon exiting Windows. You just have to find out if it is something you installed or is part of the software package that came with the system there. It usually turns out to be a hung driver.

Type msconfig at the Run prompt and press enter to open the utility up. Once the screen comes up go to the last tab to open the Startup Group seen there. All you have to do is uncheck items that you don't need for video and sound. If that sees an immediate improvement then you have to enable the others one at a time to find out which one. you can also run a free registry cleaner to see some loose entry there is trying to keep a no longer used program loaded. You don't need to format the drive to solve this.

Microsoft released a free RegClean some months back. You get that at http://www.download.com/RegClean/300...l?tag=pdp_prod Another good freeware RegCleaner can be found at http://www.majorgeeks.com/RegCleaner_d460.html

pdc76 · 11-04-2006, 02:48 AM

boot in safe mode and see if it does the same thing when you shut down.

LM79 · 11-09-2006, 12:20 AM

Quote:

Originally Posted by PC eye

Try reducing the amount of things that load along with Windows. You have a program that is hanging upon exiting Windows. You just have to find out if it is something you installed or is part of the software package that came with the system there. It usually turns out to be a hung driver.

Type msconfig at the Run prompt and press enter to open the utility up. Once the screen comes up go to the last tab to open the Startup Group seen there. All you have to do is uncheck items that you don't need for video and sound. If that sees an immediate improvement then you have to enable the others one at a time to find out which one. you can also run a free registry cleaner to see some loose entry there is trying to keep a no longer used program loaded. You don't need to format the drive to solve this.

Microsoft released a free RegClean some months back. You get that at http://www.download.com/RegClean/300...l?tag=pdp_prod Another good freeware RegCleaner can be found at http://www.majorgeeks.com/RegCleaner_d460.html

sorry for asking, so by doing what you suggest in msconfig, you mean to say that when I boot window it will be minus some programmes... hence when I shut down (if they are no longer running) the system will not hang?

Can you please elaborate on your strategy here?
Many thanks,
LM

PC eye · 11-09-2006, 07:06 AM

Often when troubleshooting a software program where you are unsure which program is having a problem like hanging Windows when going to shut down you would disable anything unnecessary to be running even in the background. If you have 10 programs and disable 9 of them to still see problems then you go after the #10 program. Once the problem stops you can isolate which one is seeing the system hangs.

xBoom · 11-10-2006, 11:40 PM

Quote:

Originally Posted by PC eye

Try reducing the amount of things that load along with Windows. You have a program that is hanging upon exiting Windows. You just have to find out if it is something you installed or is part of the software package that came with the system there. It usually turns out to be a hung driver.

Type msconfig at the Run prompt and press enter to open the utility up. Once the screen comes up go to the last tab to open the Startup Group seen there. All you have to do is uncheck items that you don't need for video and sound. If that sees an immediate improvement then you have to enable the others one at a time to find out which one. you can also run a free registry cleaner to see some loose entry there is trying to keep a no longer used program loaded. You don't need to format the drive to solve this.

Microsoft released a free RegClean some months back. You get that at http://www.download.com/RegClean/300...l?tag=pdp_prod Another good freeware RegCleaner can be found at http://www.majorgeeks.com/RegCleaner_d460.html

DO NOT USE Microsoft's RegClean! It will broke the functionality of these apps:

- Microsoft Office XP (Setup)
- Microsoft Office Standard Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Access 2003
- Microsoft Office FrontPage 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Word 2003
- Microsoft Office Professional Edition 2003
- Microsoft Office Student and Teacher Edition 2003
- Microsoft Office Basic Edition 2003
- Microsoft Office Excel 2003
- Microsoft Office Outlook 2003
- Microsoft Office Publisher 2003
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition

EDIT: Use EasyCleaner or CCleaner instead. If you use CCleaner, make sure you download the Basic or Slim version otherwise you'll download CCleaner with a toolbar.

PC eye · 11-11-2006, 04:44 AM

Quote:

Originally Posted by xBoom

DO NOT USE Microsoft's RegClean! It will broke the functionality of these apps:

How come everybody else has problems with RegClean?

I can run RegClean, RegSupreme, and especially RegCleaner and never have any problems with any program on more then one version of Windows. RegCleaner I know wouldn't mess up the works any.

yamumisaman · 11-13-2006, 10:37 AM

Hold down shift before and when you click shutdown or restart

-----------------
Sam

kof2000 · 11-13-2006, 10:42 AM

home edition always has shutdown problem with laptops. mines does until i switch over to pro.

11-04-2006, 12:53 AM	#1 (permalink)
LM79 New Member Join Date: Oct 2006 Posts: 21	Windows freeze upon "Turn off" Hi, I have a compaq presario 2100 laptop. When I turn off the computer (using start menu), 80% of the time it does not get past the "windows is saving your settings" screen. This also happens when I elect "restart" instead of "turn off". To remedy, I have to hold down power button or pull out the power cable/battery. However, "standby" always works. Starting up is never a problem. Just turning it off! Here is my system: Compaq pres 2100. P4, 512mb ram Running XP home, SP2, AVG and Ad-aware. The system is running pretty clean at the moment, having recently cleansed it of all spyware and trojans! If someone can help me fix this, my baby will be mint again! Please help. Thanks in advance. LM79

11-04-2006, 02:48 AM	#4 (permalink)
pdc76 Platinum Member Join Date: Sep 2006 Posts: 792	boot in safe mode and see if it does the same thing when you shut down. __________________ Intel QX9650 w/ Ultra-120 Exreme / Evga nForce 780i SLI 4Gb (2x2Gb) Corsair Dominator DDR2 1066Mhz 5-5-5-15 2 nVidia 8800GTX SLI / 22" Asus Wide LCD, 19" KDS CRT SB X-FI X-tremegamer FATAL1TY Edition w/ 64Mb X-Ram 2 Sata II 320Gb Raid 0 array, 2 Sata 110Gb Raid 0 array Super Multi Blue Blu-Ray & HD-DVD w/ Lightscribe / Floppy Antec Quattro 1000W Modular PSU / Lian-Li PC-65B case Dual Boot Vista Home Premium SP1, XP Professional SP2

11-13-2006, 10:42 AM	#10 (permalink)
kof2000 Diamond Member Join Date: Aug 2004 Location: Oahu Age: 26 Posts: 6,273	home edition always has shutdown problem with laptops. mines does until i switch over to pro. __________________ QX9650@4.2 swiftech \|9600@3.0 9700 nt 780i \| 790fx 8gb ddr1200 \| 8gb ddr1200 2x150gb 3x1tb \|2x250gb 3x8800gtx \|3x2900xt 1gb 2x20xdvdrw \|2x20xdvdrw 15in1 card reader \|15in1 card reader ng15/g9 \|ng15/g9 1200w psu \|1200w psu 2x28" LCD \|2x28" LCD

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11-04-2006, 12:55 AM	#2 (permalink)
Bobo banned Join Date: Nov 2004 Location: Pittsburgh Age: 16 Posts: 6,623	This happened with a Compaq Presario desktop that I have, and the only way I could fix it was to reformat it. I know it isn't the best solution, but if you have no other solution, that might work.

11-04-2006, 01:30 AM	#3 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,331	Try reducing the amount of things that load along with Windows. You have a program that is hanging upon exiting Windows. You just have to find out if it is something you installed or is part of the software package that came with the system there. It usually turns out to be a hung driver. Type msconfig at the Run prompt and press enter to open the utility up. Once the screen comes up go to the last tab to open the Startup Group seen there. All you have to do is uncheck items that you don't need for video and sound. If that sees an immediate improvement then you have to enable the others one at a time to find out which one. you can also run a free registry cleaner to see some loose entry there is trying to keep a no longer used program loaded. You don't need to format the drive to solve this. Microsoft released a free RegClean some months back. You get that at http://www.download.com/RegClean/300...l?tag=pdp_prod Another good freeware RegCleaner can be found at http://www.majorgeeks.com/RegCleaner_d460.html

11-09-2006, 07:06 AM	#6 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,331	Often when troubleshooting a software program where you are unsure which program is having a problem like hanging Windows when going to shut down you would disable anything unnecessary to be running even in the background. If you have 10 programs and disable 9 of them to still see problems then you go after the #10 program. Once the problem stops you can isolate which one is seeing the system hangs.

11-13-2006, 10:37 AM	#9 (permalink)
yamumisaman New Member Join Date: Nov 2006 Posts: 2	Hold down shift before and when you click shutdown or restart ----------------- Sam