HELP with blue screen

rm8276 · 11-04-2006, 06:47 AM

I really need help. 3 weeks ago I bought a new pc. Last night I was playing a game and the screen froze. I restarted my pc and all I see is a blue screen. It says "A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption and restart your computer.
Technical information:
STOP : 0x00000024 (ox00190203, ox8634eod8, 0xc0000102, 0x00000000)
i'm not sure if it's 0 or o ???
I didn’t install anything on that day. The day before I installed Internet Explorer 7. I have windows XP. I don’t have a recovery cd or XP cd. I tried using safe mode and it doesn’t work. I can’t check for “Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption and restart your computer” because i can’t get to my desktop. I did check F8 and ran a test (I don’t remember what it’s called) and it said I had failed when I tested the memory in my pc. Can anyone help?

pdc76 · 11-04-2006, 06:51 AM

it won't boot up anymore? if it said it was the memory, i'd start there. what are your system specs?

rm8276 · 11-04-2006, 07:13 AM

Intel Pentium D Dual Core 2.66 GHz, 250 GB Hard Drive, Windows XP Media Center Edition 2005, 1 GB DDR2 SDRAM at 533 MHz.

pdc76 · 11-04-2006, 07:14 AM

did you build it or was it pre-built?

rm8276 · 11-04-2006, 07:29 AM

pre-built

pdc76 · 11-04-2006, 07:31 AM

do you know if your computer has 1 or 2 sticks of memory? if you have 2, try one at a time and see if it will boot from 1 stick.

**Cromewell** · 11-04-2006, 07:40 AM

0x24 is a file system error. If you can't boot to windows to run chkdsk you can use the recovery console and run it from there.

rm8276 · 11-04-2006, 07:49 AM

What is the recovery console?

**Cromewell** · 11-04-2006, 08:01 AM

http://support.microsoft.com/kb/314058

You can start it from the windows cd as well.

rm8276 · 11-04-2006, 08:17 AM

Windows XP Media Center Edition 2005 was pre installed. I don't have a cd. Can I use my old XP home edition cd? Thanks everyone for the suggestions. How do I boot from 1 stick of memory? Do I have to remove the other?

11-04-2006, 06:47 AM	#1 (permalink)
rm8276 New Member Join Date: Nov 2006 Posts: 7	HELP with blue screen I really need help. 3 weeks ago I bought a new pc. Last night I was playing a game and the screen froze. I restarted my pc and all I see is a blue screen. It says "A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption and restart your computer. Technical information: STOP : 0x00000024 (ox00190203, ox8634eod8, 0xc0000102, 0x00000000) i'm not sure if it's 0 or o ??? I didn’t install anything on that day. The day before I installed Internet Explorer 7. I have windows XP. I don’t have a recovery cd or XP cd. I tried using safe mode and it doesn’t work. I can’t check for “Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption and restart your computer” because i can’t get to my desktop. I did check F8 and ran a test (I don’t remember what it’s called) and it said I had failed when I tested the memory in my pc. Can anyone help?

11-04-2006, 06:51 AM	#2 (permalink)
pdc76 Platinum Member Join Date: Sep 2006 Posts: 825	it won't boot up anymore? if it said it was the memory, i'd start there. what are your system specs? __________________ QX9650 @ 4.00Ghz w/ Apogee GTZ / EVGA 780i w/ 3-way SLI 4Gb (2x2Gb) Dominator DDR2 1066Mhz 5-5-5-15-2T w/ Fan 2x nVidia 8800 GTX SLI / Koolance VID-282s w/ 1/2" Nozzles SB X-FI X-Tremegamer FATAL1TY Edition 7.1 w/ 64Mb X-Ram 2x Sata II 320Gb Raid, 2x Sata 110Gb Raid, 1x Sata II 200Gb Super Multi Blue Blu-Ray & HD-DVD / Swiftech MCP-655 Pump Koolance EHX-1020BK Rad / Koolance 80mm Reservoir All 1/2" Antec Quattro 1000W PSU / Lian-Li Rocketfish Full Tower case

11-04-2006, 07:14 AM	#4 (permalink)
pdc76 Platinum Member Join Date: Sep 2006 Posts: 825	did you build it or was it pre-built? __________________ QX9650 @ 4.00Ghz w/ Apogee GTZ / EVGA 780i w/ 3-way SLI 4Gb (2x2Gb) Dominator DDR2 1066Mhz 5-5-5-15-2T w/ Fan 2x nVidia 8800 GTX SLI / Koolance VID-282s w/ 1/2" Nozzles SB X-FI X-Tremegamer FATAL1TY Edition 7.1 w/ 64Mb X-Ram 2x Sata II 320Gb Raid, 2x Sata 110Gb Raid, 1x Sata II 200Gb Super Multi Blue Blu-Ray & HD-DVD / Swiftech MCP-655 Pump Koolance EHX-1020BK Rad / Koolance 80mm Reservoir All 1/2" Antec Quattro 1000W PSU / Lian-Li Rocketfish Full Tower case

11-04-2006, 07:31 AM	#6 (permalink)
pdc76 Platinum Member Join Date: Sep 2006 Posts: 825	do you know if your computer has 1 or 2 sticks of memory? if you have 2, try one at a time and see if it will boot from 1 stick. __________________ QX9650 @ 4.00Ghz w/ Apogee GTZ / EVGA 780i w/ 3-way SLI 4Gb (2x2Gb) Dominator DDR2 1066Mhz 5-5-5-15-2T w/ Fan 2x nVidia 8800 GTX SLI / Koolance VID-282s w/ 1/2" Nozzles SB X-FI X-Tremegamer FATAL1TY Edition 7.1 w/ 64Mb X-Ram 2x Sata II 320Gb Raid, 2x Sata 110Gb Raid, 1x Sata II 200Gb Super Multi Blue Blu-Ray & HD-DVD / Swiftech MCP-655 Pump Koolance EHX-1020BK Rad / Koolance 80mm Reservoir All 1/2" Antec Quattro 1000W PSU / Lian-Li Rocketfish Full Tower case

11-04-2006, 07:40 AM	#7 (permalink)
Cromewell Moderator Join Date: Dec 2004 Location: Canada Age: 25 Posts: 10,425	0x24 is a file system error. If you can't boot to windows to run chkdsk you can use the recovery console and run it from there. __________________ You know what the chain of command is? It's the chain I go get and beat you with 'til ya understand who's in command here. www.userfriendly.org

11-04-2006, 07:13 AM	#3 (permalink)
rm8276 New Member Join Date: Nov 2006 Posts: 7	Intel Pentium D Dual Core 2.66 GHz, 250 GB Hard Drive, Windows XP Media Center Edition 2005, 1 GB DDR2 SDRAM at 533 MHz.

11-04-2006, 07:29 AM	#5 (permalink)
rm8276 New Member Join Date: Nov 2006 Posts: 7	pre-built

11-04-2006, 07:49 AM	#8 (permalink)
rm8276 New Member Join Date: Nov 2006 Posts: 7	What is the recovery console?

11-04-2006, 08:01 AM	#9 (permalink)
Cromewell Moderator Join Date: Dec 2004 Location: Canada Age: 25 Posts: 10,425	http://support.microsoft.com/kb/314058 You can start it from the windows cd as well. __________________ You know what the chain of command is? It's the chain I go get and beat you with 'til ya understand who's in command here. www.userfriendly.org

11-04-2006, 08:17 AM	#10 (permalink)
rm8276 New Member Join Date: Nov 2006 Posts: 7	Windows XP Media Center Edition 2005 was pre installed. I don't have a cd. Can I use my old XP home edition cd? Thanks everyone for the suggestions. How do I boot from 1 stick of memory? Do I have to remove the other?

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