New DSL Sloooow Upload

Bronson7 · 12-14-2006, 03:45 PM

Hi Gang, I just had DSL installed yesterday and I'm a bit disappointed in it. My package is 512/256. Tried uploading a pic to a host site and it took much longer than I thought. Speed tests are showing (SpeakEasy) 506/106. Another Speed test I ran (can't remember which) was around 375/65. I've downloaded a few apps and the download speed is showing at 49-50 kbps. The substation is only 5000 feet away. When I had dial-up, I had a great connection (for dial-up) so wouldn't that rule out wiring? My contract say they can't be responsible for speed problems, but this clearly looks like something is not configured correctly. The phone company supplied their own modem and they are the the only way I can get high speed in this remote area. What are some things I can check and more importantly, how can I best communicate the problem to them without sounding like a technotard.
I'm more PC savy than most people but my DSL knowledge is zip. This upload situation is important to me as I video conference with my kids and grandkids in two other states (both have high speed). I've run TCPOptimizer and it didn't improve the situation nor did it hurt it. Oh, the installer had a CD with the modem but he didn't want to install it. I have a feeling it was to configure the modem but they (the phone company) didn't want the customer fooling with it. Thanks Gang.
Bronson7

PC eye · 12-14-2006, 09:00 PM

You can't specifically go by download speeds at certain servers. There you have to download according to their own speed. I am on dsl here and see occasional slowdowns. But the setup here is with a router rather then modem. The tech that showed up generally will only install the basic drivers and not the software package that comes with the modem itself.

You can browse the cd for instructions found in any "readme" files to help there. But you also have to know the assigned user name and password in order to reconfigure the setup with the cd. Without that you won't get back online. Occasionally here it seems to take forever just to log on to the home page let alone browse the web. Another thing that will cause slowdowns is the time of day you get on. During the busy hours expect to be slow as a turtle when trying to do anything. Your dsl provider is another matter.

Trizoy · 12-15-2006, 01:51 PM

At 5,000 Feet you are at a good distance from the CO. Is the neighborhood you are in older? It may be 5,000ft and old wires...

PC eye · 12-15-2006, 10:46 PM

With uploads as well as downloads it doesn't matter how fast your connection is if the servers for a specific site are 5kps. When you go to upload or download you are geared down to that server's speed. If your own ISP has heavy traffic like early morning and early evening alike those time slots are when the ISP's servers become bogged down.

The substation nearby isn't necessarliy where the servers for dsl are located. A substation generally acts like a booster/exchange relays to maintain the signals across the entire network of interconnections coming from all directions. Your dedicated service line(dsl) simply goes through there like your regular phone call would.

Trizoy · 12-15-2006, 10:49 PM

Quote:

Originally Posted by PC eye

With uploads as well as downloads it doesn't matter how fast your connection is if the servers for a specific site are 5kps. When you go to upload or download you are geared down to that server's speed. If your own ISP has heavy traffic like early morning and early evening alike those time slots are when the ISP's servers become bogged down.

The substation nearby isn't necessarliy where the servers for dsl are located. A substation generally acts like a booster/exchange relays to maintain the signals across the entire network of interconnections coming from all directions. Your dedicated service line(dsl) simply goes through there like your regular phone call would.

True but when talking about DSL the distance to the CO is VERY important when trying to achieve full speed allocations.

PC eye · 12-15-2006, 11:46 PM

The main problem there is the "expectation" of 512kps or 768kps instantly just because one goes from dialup to dsl or even to cable that eevrything will download or upload at those speeds automatically. In the real world you are limited not only by the connections provided by your ISP and local wiring but the speeds sites visited are running at.

leet6thgrader · 12-16-2006, 01:22 AM

Definately, when downloading VLC Media Player a USA New York server maybe 2 miles from me gave me 10KBps and a server in France gave me 150KBps.

PC eye · 12-16-2006, 01:57 AM

You noticed a sizable difference there. I see this enough times when trying to download either some new freeware to lookover and see the download rate at something as low as 8kps! The figures given like 56K, 512K, 768K, and what cable promises are based on "maximum" supported speeds and not "guaranteed" speeds.

If you have noticed a drag at certain times just logging onto your home page you see it then where everyone else is on at the same time. Everything seems to slow down right down. And then the first site you visit from there goes like a speeding bullet from page to page. When you finally go to download a file no larger then 25mb everything comes to a stand still. That's not your own connection there. And then there is the ISP you are using...?

fgrir · 01-21-2007, 03:15 AM

I do repairs for dsl with AT&T. The disk you refer to that the tech had are just to help register an account. I never use them, Some of our less experienced guys still do. If your loop is indeed 5k ft or less from either the remote(fiber cabinet) or the co (dslam), You should easily be able to get the max dsl speeds available (6016/768). I can get a 15k ft line to 1.5/384 almost every time. Your speed test don't look right to me, A typical line (1.5/384) thoughput on speakeasy.net is consistently about (1.2/300). The throughput for a dsl line will never be the speed they sell you, always a bit less like above. Is 512/256 your actual package or just what your modem is syncing @. There's to many variables to cover here but 1 thing you can check is your modem. Get into the gui and look for the statistics , specifically the snr (signal to noise ratio) and error blocks. If your snr is in single digits..9 or below or your modem is taking alot of errors (as you look @ it..hit refresh) then your getting a poor dsl signal. If you are, Try bypassing your inside wiring by plugging just your modem into your network box (nid/dmark) outside. If signal improves you have an inside wiring issue.This is getting long...Let me know if this helps.

PC eye · 01-21-2007, 05:13 AM

What would you do when you have two systems running on a split line, one on another single and the host for speed losses there? This was a dilemna faced due to not being able to work around the two jack outlet. The speed test at the link here shows "great" for adsl at 2.7mb per second. http://www.bandwidthplace.com/speedtest/?cookie_reset=1

12-14-2006, 03:45 PM	#1 (permalink)
Bronson7 Silver Member Join Date: Dec 2005 Posts: 102	New DSL Sloooow Upload Hi Gang, I just had DSL installed yesterday and I'm a bit disappointed in it. My package is 512/256. Tried uploading a pic to a host site and it took much longer than I thought. Speed tests are showing (SpeakEasy) 506/106. Another Speed test I ran (can't remember which) was around 375/65. I've downloaded a few apps and the download speed is showing at 49-50 kbps. The substation is only 5000 feet away. When I had dial-up, I had a great connection (for dial-up) so wouldn't that rule out wiring? My contract say they can't be responsible for speed problems, but this clearly looks like something is not configured correctly. The phone company supplied their own modem and they are the the only way I can get high speed in this remote area. What are some things I can check and more importantly, how can I best communicate the problem to them without sounding like a technotard. I'm more PC savy than most people but my DSL knowledge is zip. This upload situation is important to me as I video conference with my kids and grandkids in two other states (both have high speed). I've run TCPOptimizer and it didn't improve the situation nor did it hurt it. Oh, the installer had a CD with the modem but he didn't want to install it. I have a feeling it was to configure the modem but they (the phone company) didn't want the customer fooling with it. Thanks Gang. Bronson7

12-15-2006, 01:51 PM	#3 (permalink)
Trizoy VIP Member Join Date: Apr 2005 Location: Mountain View, Ca Posts: 4,664	At 5,000 Feet you are at a good distance from the CO. Is the neighborhood you are in older? It may be 5,000ft and old wires... __________________ 01100110 01100001 01110010 01110100

01-21-2007, 03:15 AM	#9 (permalink)
fgrir Bronze Member Join Date: Aug 2005 Location: Indianapolis Age: 44 Posts: 26	I do repairs for dsl with AT&T. The disk you refer to that the tech had are just to help register an account. I never use them, Some of our less experienced guys still do. If your loop is indeed 5k ft or less from either the remote(fiber cabinet) or the co (dslam), You should easily be able to get the max dsl speeds available (6016/768). I can get a 15k ft line to 1.5/384 almost every time. Your speed test don't look right to me, A typical line (1.5/384) thoughput on speakeasy.net is consistently about (1.2/300). The throughput for a dsl line will never be the speed they sell you, always a bit less like above. Is 512/256 your actual package or just what your modem is syncing @. There's to many variables to cover here but 1 thing you can check is your modem. Get into the gui and look for the statistics , specifically the snr (signal to noise ratio) and error blocks. If your snr is in single digits..9 or below or your modem is taking alot of errors (as you look @ it..hit refresh) then your getting a poor dsl signal. If you are, Try bypassing your inside wiring by plugging just your modem into your network box (nid/dmark) outside. If signal improves you have an inside wiring issue.This is getting long...Let me know if this helps. __________________ amd athlon 64 3000+ 2.0 ghz 19" hansol monitor: XFX GeForce 6800 Xtreme 256MB AGP :) 80 gig hd:( and a badass nerd case w/7 fans and lots of blue lights! +2 more desktops and 3 laptops 512mb pc2700:(

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12-14-2006, 09:00 PM	#2 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,730	You can't specifically go by download speeds at certain servers. There you have to download according to their own speed. I am on dsl here and see occasional slowdowns. But the setup here is with a router rather then modem. The tech that showed up generally will only install the basic drivers and not the software package that comes with the modem itself. You can browse the cd for instructions found in any "readme" files to help there. But you also have to know the assigned user name and password in order to reconfigure the setup with the cd. Without that you won't get back online. Occasionally here it seems to take forever just to log on to the home page let alone browse the web. Another thing that will cause slowdowns is the time of day you get on. During the busy hours expect to be slow as a turtle when trying to do anything. Your dsl provider is another matter.

12-15-2006, 10:46 PM	#4 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,730	With uploads as well as downloads it doesn't matter how fast your connection is if the servers for a specific site are 5kps. When you go to upload or download you are geared down to that server's speed. If your own ISP has heavy traffic like early morning and early evening alike those time slots are when the ISP's servers become bogged down. The substation nearby isn't necessarliy where the servers for dsl are located. A substation generally acts like a booster/exchange relays to maintain the signals across the entire network of interconnections coming from all directions. Your dedicated service line(dsl) simply goes through there like your regular phone call would.

12-15-2006, 11:46 PM	#6 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,730	The main problem there is the "expectation" of 512kps or 768kps instantly just because one goes from dialup to dsl or even to cable that eevrything will download or upload at those speeds automatically. In the real world you are limited not only by the connections provided by your ISP and local wiring but the speeds sites visited are running at.

12-16-2006, 01:22 AM	#7 (permalink)
leet6thgrader banned Join Date: Dec 2006 Posts: 290	Definately, when downloading VLC Media Player a USA New York server maybe 2 miles from me gave me 10KBps and a server in France gave me 150KBps.

12-16-2006, 01:57 AM	#8 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,730	You noticed a sizable difference there. I see this enough times when trying to download either some new freeware to lookover and see the download rate at something as low as 8kps! The figures given like 56K, 512K, 768K, and what cable promises are based on "maximum" supported speeds and not "guaranteed" speeds. If you have noticed a drag at certain times just logging onto your home page you see it then where everyone else is on at the same time. Everything seems to slow down right down. And then the first site you visit from there goes like a speeding bullet from page to page. When you finally go to download a file no larger then 25mb everything comes to a stand still. That's not your own connection there. And then there is the ISP you are using...?

01-21-2007, 05:13 AM	#10 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,730	What would you do when you have two systems running on a split line, one on another single and the host for speed losses there? This was a dilemna faced due to not being able to work around the two jack outlet. The speed test at the link here shows "great" for adsl at 2.7mb per second. http://www.bandwidthplace.com/speedtest/?cookie_reset=1